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i have my iphone 12 here with me still in the box, i’m scared to open it as a quick google search has resulted in many people saying their iphone 12’s have scratched really easily. As i’ve payed £799 i don’t want to scratch it, any answers?
Yes, worse phone screen ever. & I even went to the Apple store about it & they said it’s not covered under warranty, I’d had it less than a week. I’ve had to fight with EE to get a refund. I’m so unhappy with it & the stress I have had from ringing Apple and EE all week, they’ve finally agreed to accept it back & I think once my 12 is received by EE and I can upgrade again, I’m going to go with Samsung. My 12 is scratched so bad after less than a week, my old iPhone 7 is in much better condition than my 12 so I refuse to pay all this money for a such a low quality phone.
Feel free, other phones scratch just as easily.
The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE
The difference is Samsung includes a screen protector applied at the factory.
Rather than raise the price and force you to accept a screen protector Apple decided upon, Apple allows you to select and apply your own if you so desire.
Had you done that, the screen would not have scratched.
No, actually, I'd tell you all cars rust to some degree, it's expected.
Nevertheless, if your phone scratched it was because you chose not to apply a screen protector and performed some operation that scratched it that involved abrading the screen with something harder than 5.5 on the Mohs hardness scale (the hardness of the iPhone front glass); there's no other way it can occur.
Note the most common mineral in sand, which is the most likely source of a hard material in your pocket or unknowingly on your finger, is quarts, Mohs 7.
Again, why?
Because glass can be scratch-resistant and brittle or more scratch prone and less brittle.
You can apply a $30 screen protector to prevent scratches; you can't do anything other than use a case to prevent the screen from shattering if dropped, and most prefer to spend $30 on a protector than pay hundreds of dollars to replace a shattered screen.
As usual a lot of people have said their screens are showing scratches. I have had my iPhone 12 pro max Spence release day with no screen protector (the cheap ones I ordered did not arrive until yesterday). No scratches or nicks or anything. Same thing with my moms. So unless I’m super lucky (and always have been. Never had an iPhone screen scratch) I don’t know if it’s universally easy to scratch. Will the screen scratch? Of course it can and if you’re not careful it likely will. But a cheap $5.99 6 pack of SuperShieldz or any other cheap screen protector (glass or the thin sheets) will help eliminate the worry
It’s horrible. I have two deep scratches and have literally no idea how it happened. Never shared a pocket with keys. Less than a week. I store it in a. Microfiber bag til my case & screen protector arrive.
DO NOT USE until you have a screen protector.
Incredibly disappointing and totally unacceptable on an ELEVEN HUNDRED USD product.
I recently bought an iphone 12 pro and I am floored how easily it scratches. I had a 6s plus previously and never had issues with the glass scratching like this and I had it for years. It was in my purse for a little bit and I took it out & and there are multiple scratches that I can feel with my nail. It was no where near my keys. I thought that this glass would be super strong but it’s not. I don’t trust this glass. I will be buying a screen protector. Very disappointing!
Yes it does scratches incredibly easily. One of the worst phones for it in years. Mine was scratched from new when my father placed his (new) iPhone 11 on top to compare size.
Apple dropped the ball here with their engineering.
After a week with the iphone 12, in a lockdown situation where i just place my phone on the table i have 3 scratches.
No going out, no real use of iphone in the outside.
This is a ridiculous durability for a screen.
I hope there is a replacement or moneyback guarantee
Well, my first response was deleted by Apple because it wasn’t constructive and supposedly provided feedback. Not sure what the difference is in providing feedback and answering your question. But, I’ll try again. Yes, it scratches easily. I just upgraded from the iPhone X to the 12 Pro today. I had the X for three years without a scratch. I’ve had the 12 Pro for almost eight hours and the aluminum trim is all scratched up. I put an Apple leather case and screen protector on as soon as the phone was out of the box. However, the trim is still exposed and scratches incredibly easily. It’s disappointing.
Yes the iPhone 12 does scratch easily. I was careful as well as others have written about. I noticed on Day 3 of Owning my new iphone 12 that I had two significant scratches. I now realise I was decieved by the Apple Spin of super tough "Ceramic Glass". Thinking the iphone 12 did not need a Screen Protector. It DOES NEED a screen protector. Why do they not tell you emphatically ? SO SO frustrating.
Mine scratched with absolutely minimal contact. This article on tempered glass is interesting:
https://www.clearviewsun.com/technical/glass-scratching
Perhaps the corning ceramic shield may have surface impurities leading to easier scratching? I know nothing is scratch proof but I am trying to explain how it could scratch with minimal force. I will be applying a screen protector (perhaps these protectors should be built in?).
I haven't tried. My experience is that unless there's an official recall it's highly unlikely. Unless this becomes a massive issue I'm guessing I'm stuck with it and my lesson is to just always get a screen protector...
Me too. This is my first IPhone after years of being android. I’ve had this 12pro Max for 3 days. Never dropped and only been in a pocket by itself. This morning , I notice a small scratch up on the top by the ear speaker. Wow. Total disappointment in iPhone. My Samsung galaxies have survived much harder abrasions and had no scratches. I’m wishing I stayed with Samsung now after seeing all these posts.
I complained on apple customer service chat and was offered a screen repair for free as part of warranty. Posted it to them and have been given a replacement 12 mini within 5 days- the first thing I did was put a screen protector on. I like the phone for the convenient form factor but feel the screen has let me down here- but Apple service was fantastic. No quibbles. I have no experience of Samsung customer service to compare it to, but am very satisfied.
Yes! So disappointing!! Thought the ceramic coating would hold up. It’s barely been a week since using my phone and just found a crack deep enough to catch my finger when going over it. I usually get a screen protector and never had any issues with previous phones, I guess I’ll be getting one now. At least I have a protection plan for when the crack expands and can get a new screen.
I’m disappointed with the screen they sold me a lie they said it was ceramic screen not easy to crack ? WTH is going on ? Rule out 1 don’t have sharps laying around me in my living room . 2 I definitely haven’t dropped it . 3 I have not left my house at all since having this iPhone 12 Pro Max cos A Me and my husband are not fit to dare go out with our medical conditions, I want to know if Apple manufacturers have put an ordinary cheap glass to this phone for cutting corners? You know the Covid exscuse carnt afford the proper ceramic one when this corvid is done I want answers now but I think from reading other guys problems with their phone screen they have been dumped off , I want to know if they are aware of this and if it’s a faulty batch we all have bought???
Does the iphone 12 scratch easily?
