You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
i have my iphone 12 here with me still in the box, i’m scared to open it as a quick google search has resulted in many people saying their iphone 12’s have scratched really easily. As i’ve payed £799 i don’t want to scratch it, any answers?
Yes, worse phone screen ever. & I even went to the Apple store about it & they said it’s not covered under warranty, I’d had it less than a week. I’ve had to fight with EE to get a refund. I’m so unhappy with it & the stress I have had from ringing Apple and EE all week, they’ve finally agreed to accept it back & I think once my 12 is received by EE and I can upgrade again, I’m going to go with Samsung. My 12 is scratched so bad after less than a week, my old iPhone 7 is in much better condition than my 12 so I refuse to pay all this money for a such a low quality phone.
Ditto - went from an old SE to 12 mini and mini scratches much more easily...
did they take it back?
i’ve had mine since christmas and i just got a weird pretty deep scratch on it from putting it in my pocket 🙄 so annoying
Hello, how did you go with the return? I had the same issue. Very disappointed.
Thank you very much for the speedy reply. I’m heading to the Apple shop now, I hope I have a similar experience to you. Thanks again :)
I did not attempt a return. I wish I could. It’s just not right for a screen of this caliber scratch in such simple ways. So dissatisfied with Apple now.
Did you have apple care? Or they did it for free?
For free- including in the 12 month warranty for a new product. I don't have Apple Care.
I have just got a iPhone 12 Pro Max I have not left the house yet with it and already there’s a scratch on my screen I have not dropped it. I can run my finger nail Down the scratch?
Such a disappointment. These screens seem to be made very cheaply. For a flagship device, Apple certainly took the cheap way out.
Welcome to the club. £799 admission charge....
Lol, exactly.
Seems to be an overall issue with these 12s. Multiple other sites reporting that this screen isn’t at all what it was claimed.
It’s just not acceptable
Complain to Apple support. They need to make this right.
Does the iphone 12 scratch easily?
