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Level 1

40 points

My iPhone 12 keeps asking for email password

I recently got an iPhone 12 and set up my hotmail account on the phone through the mail app. In the last few days, it has started asking me to re-enter the password every few hours-now up to 6-8 times a day. I've tried deleting and re-installing the account, but to no effect. I've also installed the Outlook app, and it does not seem to have this problem. Does anyone know how to fix this? It's becoming a real nuisance

[Re-Titled by Moderator]

iPhone 12, iOS 14

Posted on Nov 11, 2020 12:11 AM

Best reply

fervillegas

Level 1

8 points

Posted on Dec 3, 2020 8:42 AM

Since no one from apple has provided a helpful suggestion, I'll venture this one.

Unfortunately, some updates force apps to break just a little when they have to adjust some security settings.

What I have tried (just today) is:

1. Go to Settings > Mail > Accounts
2. your accoutns will be listed there.
3. Tap one by one, and check for those that say in red letters "Re-enter password"
4. Do not re-enter your password (as we have seen, this doesn work).
5. Instead, go down to delete account, confirm "Delete from my iPhone"
6. Then go back to accounts, and add the account back in by tapping "Add Account"
7. Then when the password is asked, enter the password manually, do not use the iOS keychain saved passwords. (this could also be broke or corrupted in some way after the upgrade, better to be safe)
8. When you enter the password manually, keychain will also update itself with whatever you just entered as a password.

I still do not have evidence that this actually works, but being in IT and security support for a while, leads me to think that is the best route to go... considering that apple may never even see or reply to these posts.

If you think this helps, please mark it as helpful and share your results with a reply so other may benefit from this, or flat out know that my suggestion does not work at all :P (please be constructive with your feedback)

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285 replies

V_J_R

Level 4

1,579 points

Nov 19, 2020 5:04 AM in response to DPD25

is is not an iOS issue, i have hotmail account and request to re-enter password appears periodically, even within same version of iOS.

the same, btw, happens with other platforms, so i guess t's hotmail security feature

mcchalk

Level 1

4 points

Nov 19, 2020 5:25 AM in response to V_J_R

I'm calling nonsense with this answer. Just google it without stating ios or apple or iphone and and you can see the only things that come up is to do with ios or apple or iphone! clearly its an ios issue

V_J_R

Level 4

1,579 points

Nov 19, 2020 5:34 AM in response to mcchalk

get an andriod device, configure hotmail there and you'll get the same sooner or later.

still an ios issue, right?

and btw try to google something like "hotmail asks for password on android" - and you'll get tons of requests - but those are also about ios issue, ofc :-)

AA Ron

Level 1

13 points

Nov 19, 2020 6:15 AM in response to V_J_R

Don't see this issue on the 2 android devices I have (or the 3rd I used to use until a few months ago).

Never had this issue before upgrading to iOS 14.

Don't have this issue with other apps on iOS, or on my PC.

Only occurs with the default Mail app on iOS 14, on multiple iOS devices (not the same hotmail accounts either, wife and I both have this issue).

So yes, I'd say in this case, it's iOS and mail app specific.

Nov 19, 2020 8:44 AM in response to DPD25

This is happening on my iPad & iPhone 7, as well as my husband’s iPad Pro & iPhone 7 AND I’ve been having to solve it for my Mum’s devices (pros and 11 Max pro) as well. It’s been going on for weeks. I was hoping the last update would have solved it but it’s just happened again to my husband’s phone. Is there any way to fix this?

mcchalk

Level 1

4 points

Nov 19, 2020 8:50 AM in response to V_J_R

Ok I just googled “hotmail asks for password on android” and I get results from 2016, 2019 and 2011 and then half way down google starts to remove the word Android because it’s not finding anything so yes I still think it’s an iOS issue this time round

Howpig

Level 1

4 points

Nov 19, 2020 9:38 AM in response to DPD25

I’m having the same issue since the iOS 14 update on my iPhone 8. Periodically prompted to re-enter my password for my Hotmail account. Really annoying. Is anyone from Apple taking note and doing anything about this?

Nov 19, 2020 10:49 AM in response to V_J_R

“Periodically” in my mind is not 6 or more times per day. The only thing which changed is iOS 14. Prior to that, yes you might be asked for the password once a month or two.

Sweeping statements when you have no empirical data aren’t helpful, but I guess that’s discussion groups for you.

so I guess Apple read these but never reply?

Nov 19, 2020 11:11 AM in response to tonykenobi1

I’m also having this problem on both my Iphone 12 and my IPhone 12 pro and have to re enter the password at least daily for 2 hotmail accounts, this has never happened before getting these 2 phones but obviously it’s not an IOS issue!!

craig_84

Level 1

8 points

Nov 20, 2020 6:38 AM in response to tonykenobi1

This has happened for quite a few years with apples products and is so frustrating. Ive checked outlooks server status and they appear to be fine so it has to be something to do with how apple handles the email handover. I’m not holding my breath on it being fixed as i say its happened for so many previous generations of phones 😒

my gmail account never has any issues it just seems to be outlook. This has now happened every day for the last couple of weeks more than normal.

tax77man

Level 1

4 points

Nov 20, 2020 10:11 AM in response to DPD25

I am having this very same problem on a brand new iPhone 12 that I bought just yesterday and immediately updated to the latest iteration of ios, 14.2. It just keeps asking for entry of my email password and never accepts/recognizes it when I do.

0nyxd4rk

Level 1

4 points

Nov 20, 2020 10:20 AM in response to SravanKrA

If this is occurring to so many people (myself included) it is an iOS issue regardless of SravanKrA's

uninformed opinion. SravanKrA, if you have an actual solution please provide it. Otherwise you are not helping to ease frustration for so many with this issue.

Nov 20, 2020 11:54 AM in response to tonykenobi1

Thank goodness. I thought I was going nuts! I have an iPhone XS Max and two iPad pros. Was bout to buy a MacBook but Apple support over past 18 months, including pre-Covid, has been dire. All my devices have the same problem. And IT ONLY STARTED AFTER the IOS 14 upgrade. Apple need to get this sorted. It’s a disgrace.

Nov 20, 2020 1:16 PM in response to DPD25

Well done Apple you have messed up again. The last time you did this it messed my original Hotmail account up so much I never regained access. Now it is happening on my iPhone X with my other new personal account and my business live account. For the love of god, get your act together and fix IOS14. Next time test it properly before messing us about. I have had many iPhones, iPads and MacBooks over the years and think of going over to the dark side.

craig_84

Level 1

8 points

Nov 21, 2020 3:24 AM in response to DotFab_83

this issue is definately apple related as with my windows devices (laptop, desktop pc etc) I have never experienced this, its only my iphone and ipads and macbook I've had this so for anybody who says it is not apples problem, it clearly is. And as previously mentioned this has happened for years with apple, just some people seem more fortunate than others and dont have the problem but it is a well known problem what I can't understand how apple have got away with for this long. you may find temporay fixes somewhere online but the unfortunate thing is it will probably always happen at some point in the future.

My iPhone 12 keeps asking for email password