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My iPhone 12 keeps asking for email password

I recently got an iPhone 12 and set up my hotmail account on the phone through the mail app. In the last few days, it has started asking me to re-enter the password every few hours-now up to 6-8 times a day. I've tried deleting and re-installing the account, but to no effect. I've also installed the Outlook app, and it does not seem to have this problem. Does anyone know how to fix this? It's becoming a real nuisance


[Re-Titled by Moderator]

iPhone 12, iOS 14

Posted on Nov 11, 2020 12:11 AM

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Question marked as Best reply

Posted on Dec 3, 2020 8:42 AM

Since no one from apple has provided a helpful suggestion, I'll venture this one.

Unfortunately, some updates force apps to break just a little when they have to adjust some security settings.


What I have tried (just today) is:


    1. Go to Settings > Mail > Accounts
    2. your accoutns will be listed there.
    3. Tap one by one, and check for those that say in red letters "Re-enter password"
    4. Do not re-enter your password (as we have seen, this doesn work).
    5. Instead, go down to delete account, confirm "Delete from my iPhone"
    6. Then go back to accounts, and add the account back in by tapping "Add Account"
    7. Then when the password is asked, enter the password manually, do not use the iOS keychain saved passwords. (this could also be broke or corrupted in some way after the upgrade, better to be safe)
    8. When you enter the password manually, keychain will also update itself with whatever you just entered as a password.


I still do not have evidence that this actually works, but being in IT and security support for a while, leads me to think that is the best route to go... considering that apple may never even see or reply to these posts.


If you think this helps, please mark it as helpful and share your results with a reply so other may benefit from this, or flat out know that my suggestion does not work at all :P (please be constructive with your feedback)

285 replies

Nov 21, 2020 4:06 AM in response to AA Ron

Yes, absolutely an iOS issue. I removed the accounts and added them back again which seems to resolve it for a few days but it comes back again.


iOS 14 has been the worst update I have ever had; it has caused so many problems and lost data, absolutely fuming but Apple just say, effectively "you fix it" i.e. wipe your device of all data and restore from back up etc

Nov 21, 2020 8:21 AM in response to tonykenobi1

Good to read that I’m not the only one who gets crazy about it. My corporate Exchsnge email account seems not affected, neither my Gmail and imap acchounts, but I need to re-enter my Hotmail (Exchange) passwords (4 accounts) almost 2-4 times a day. Entering password manually works slightly better than using the Authenticator. All happens since I updated from 13.7 to 14.2. I’m regretting the update, but can’t go back unfortunately...

Nov 22, 2020 2:34 AM in response to Curiousapple

I found a temporary workaround for Hotmail (Outlook.com) issues to keep receiving push emails without retyping the PW over and over again: setup Hotmail as imap account, this seems (till now) not affected. Hopefully Apple resolves this annoying problem in the next update!

Receive:

imap server: imap-mail.outlook.com

use SSL: on

Authentication: password

port: 993

Send:

smtp-mail.outlook.com

use SSL: on

authentication: password

port: 587


Nov 23, 2020 6:15 AM in response to DPD25

Just adding my voice to the chorus of 'definitely started since iOS 14'.

In my case, happens daily on two separate Outlook email accounts, both synced on the Mail app, on a 2yo iPhone 8, iOS 14.2. Removing and re-adding the accounts didn't help. Outlook app works fine.

Any word from Apple on a resolution?

Nov 23, 2020 7:07 AM in response to DPD25

Same issue since installing iOS 14 on my 11 Max Pro. Only once has it been Microsoft servers as everyone in my household had lost access to different Microsoft online products. Dozens of times now, it’s just been my phone asking for all of my Microsoft email passwords. It doesn’t seem to effect my Gmail accounts so far.

Nov 23, 2020 7:45 AM in response to lovetech09

Good luck! Look forward to your update confirming if it works or not!


Several have tried removing and re-adding the account, but no mention if they rebooted in between. Hopefully it's as simple as that!


Though I will say, it's not uncommon for companies to point the finger at someone else in defense as a first step... will be interesting to see if that's the case here, or if the steps truly resolve the issue.

Nov 23, 2020 10:00 AM in response to lovetech09

I don’t care who’s problem it is and whether MS or Apple solves it. As a user I only know the issue arose after the iOS 14 update and with accounts that are setup with Outlook.com Exchange (imap and pop mail seem not affected).

So apparently there is an Exchange characteristic that iOS 14 doesn’t like.

At the moment it’s my (and many other user’s) problem having to re-enter those passwords over and over again.


So Apple and Microsoft engineers: please pick up the phone, talk to each other and solve it. The problem has negative impact on both your good company reputations. The risk is that people buy Androids and switch to Yahoo or Gmail.

Nov 24, 2020 12:04 PM in response to Val_e

So, I posted on Twitter and they replied with;


Thanks for reaching out, we can help. First, let’s try closing the mail app and restarting to see if that resolves the issue. If not, follow the steps “Remove your email account and set it up again” in this article next: s.apple.com/dE0b6U6G4A


tried it today, let’s see what happens tomorrow :)

My iPhone 12 keeps asking for email password

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