My iPhone 12 keeps asking for email password

I recently got an iPhone 12 and set up my hotmail account on the phone through the mail app. In the last few days, it has started asking me to re-enter the password every few hours-now up to 6-8 times a day. I've tried deleting and re-installing the account, but to no effect. I've also installed the Outlook app, and it does not seem to have this problem. Does anyone know how to fix this? It's becoming a real nuisance


[Re-Titled by Moderator]

iPhone 12, iOS 14

Posted on Nov 11, 2020 12:11 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2020 2:34 AM

I found a temporary workaround for Hotmail (Outlook.com) issues to keep receiving push emails without retyping the PW over and over again: setup Hotmail as imap account, this seems (till now) not affected. Hopefully Apple resolves this annoying problem in the next update!

Receive:

imap server: imap-mail.outlook.com

use SSL: on

Authentication: password

port: 993

Send:

smtp-mail.outlook.com

use SSL: on

authentication: password

port: 587


285 replies

Nov 20, 2020 6:38 AM in response to tonykenobi1

This has happened for quite a few years with apples products and is so frustrating. Ive checked outlooks server status and they appear to be fine so it has to be something to do with how apple handles the email handover. I’m not holding my breath on it being fixed as i say its happened for so many previous generations of phones 😒

my gmail account never has any issues it just seems to be outlook. This has now happened every day for the last couple of weeks more than normal.

Nov 21, 2020 4:06 AM in response to AA Ron

Yes, absolutely an iOS issue. I removed the accounts and added them back again which seems to resolve it for a few days but it comes back again.


iOS 14 has been the worst update I have ever had; it has caused so many problems and lost data, absolutely fuming but Apple just say, effectively "you fix it" i.e. wipe your device of all data and restore from back up etc

Nov 21, 2020 8:21 AM in response to tonykenobi1

Good to read that I’m not the only one who gets crazy about it. My corporate Exchsnge email account seems not affected, neither my Gmail and imap acchounts, but I need to re-enter my Hotmail (Exchange) passwords (4 accounts) almost 2-4 times a day. Entering password manually works slightly better than using the Authenticator. All happens since I updated from 13.7 to 14.2. I’m regretting the update, but can’t go back unfortunately...

Nov 23, 2020 7:45 AM in response to lovetech09

Good luck! Look forward to your update confirming if it works or not!


Several have tried removing and re-adding the account, but no mention if they rebooted in between. Hopefully it's as simple as that!


Though I will say, it's not uncommon for companies to point the finger at someone else in defense as a first step... will be interesting to see if that's the case here, or if the steps truly resolve the issue.

Nov 28, 2020 3:11 AM in response to DPD25

I have the new iPhone SE. In the past 2 weeks approximately, it started asking for the passwords for several of my email accounts. It does not seem to be just a Microsoft acct or a gmail acct - and it is random. I have tried deleting the accounts off my phone and reentering them but no change. Please look into this. It seems it may be related to one of the last IOS updates.

Dec 2, 2020 8:24 AM in response to DPD25

I believe this has to do with Hotmail/Live/outlook AND dual verification that prevents unauthorized access. It only affected email & passwords where I have two-step verification. My passwords in my iPhone setting is correct and up to date so my phone has it.


Can apple IT person please check if the ms provider of emails changed their settings related to securing MS email accounts?

Dec 2, 2020 5:59 PM in response to wenchette

It happens to my Hotmail.commaddress as well as outlook.com. They may share the same servers since Microsoft merged outlook and Hotmail. It also happens sometimes on my work address which is hosted through EarthLink and has nothing to do with outlook. All my apple devices started having the issue at the same time. Weird that it comes up when I’m not even using email. The strangest part is when I try to send an email with my @firesys.com address (hosted through EarthLink ) it says cannot send mail because password is wrong. I check and the email still went through but message keeps coming up. No issues on any of my android or windows advise. Hard to believe it’s not an Apple issue

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone 12 keeps asking for email password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.