iPhone 7 calls only work with Airpods Pro (14.2 issue?)

Question

iPhone 7 calls only work with Airpods Pro (14.2 issue?)

Hi all,

I am not sure whether it started directly after upgrading the iPhone to 14.2 but obviously around that time. I can make calls and receive calls using the iPhone but I don't hear a thing anymore. Also the caller on the other side does not hear anything. However, it works when using my Airpods.

The speaker button is greyed out, I cannot switch the call from Airpods to iPhone and also cannot use the speaker for calls. Interestingly enough I can still listen to music and the like using the speaker.

I already did a reset of the settings and as this did not help a complete reset of the phone but to no avail. Is this a hardware issue?

Thanks for your help in advance,

Daniel

iPhone 7

Posted on Nov 11, 2020 11:19 PM

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Answer 1

Nov 12, 2020 6:23 AM in response to thisusernamemakesnosenseatall

After some more searching on the web I assume it is a problem with the Audio IC on the phone which needs to be repaired by a professional. Take into account the age of the phone I assume it is not worth it. So I need a newer model. Yippie! :)

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Answer 2

SravanKrA

Level 10

432,804 points

Nov 11, 2020 11:20 PM in response to thisusernamemakesnosenseatall

If you only hear through speaker phone mode --> If your iPhone is stuck in headphone mode - Apple Support

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Answer 3

Nov 12, 2020 6:48 AM in response to thisusernamemakesnosenseatall

I think I have exactly the problem mentioned here: https://discussions.apple.com/thread/8143091

Someone over there states that Apple replaces iPhones experiencing this bug. However this information is two years old and I doubt that it is still valid. Furthermore I am based in Germany. Can someone give a hint on this? Thank you.

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Answer 4

Nov 11, 2020 11:27 PM in response to SravanKrA

Thanks for your quick response but the phone does not seem to be in headphone mode. When I disconnect the airpods the volume level indicator shows the speaker symbol instead of airpods. Btw. I also tried to disable bluetooth already before.

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Answer 5

Nov 12, 2020 6:16 AM in response to thisusernamemakesnosenseatall

Add: It seems that any bluetooth device works (Apple Watch does and Airpods do).

Any one else there to add their two cents? Thank you.

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iPhone 7 calls only work with Airpods Pro (14.2 issue?)

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