You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

gracia16 Author

Level 1

8 points

phone freezing

My iPhone XR suddenly froze, and I can not even turn it off, the buttons do not work, what can I do?

iPhone XR, iOS 14

Posted on Nov 12, 2020 11:11 PM

Reply

Top-ranking reply

Community+ 2024

Level 10

417,086 points

Posted on Nov 12, 2020 11:25 PM

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support

Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...

View in context

Similar questions

2 replies

Top-ranking reply

Community+ 2024

Level 10

417,086 points

Nov 12, 2020 11:25 PM in response to gracia16

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support

Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...

Reply

gracia16 Author

Level 1

8 points

Nov 12, 2020 11:30 PM in response to SravanKrA

Thanks so much, I appreciate your support

Reply

phone freezing

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up