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HP Photosmart 5520 Printer Scan software not working with OS 10.15.

Just tried scanning with HP Photosmart 5520 and comes up with "HPDeviceModel.framework" will damage your computer, followed by 4/5 similar messages. Printer part works fine but can't scan. Same massage on my wife's Mac. Any suggestions - should I delete all the files in Frameworks folder?

iMac 27″, 10.15

Posted on Nov 13, 2020 5:18 AM

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Question marked as Top-ranking reply

Posted on Nov 13, 2020 6:20 AM

Go to the support website of HP and install the new driver

https://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-5520-e-All-in-One-Printer/5157533/model/5157535

If necessary, Go to SystemPreferences, Printers and scanners. Remove the printer and install it again.

Your printer also supports AirPrint. You could use this alternative and install it again, using apple's AirPrint https://support.apple.com/en-us/HT201311

https://support.apple.com/guide/mac-help/add-a-printer-on-mac-mh14004/10.15/mac/10.15

You can also use Image Capture to scan

2 replies
Question marked as Top-ranking reply

Nov 13, 2020 6:20 AM in response to anthonyfromabingdon

Go to the support website of HP and install the new driver

https://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-5520-e-All-in-One-Printer/5157533/model/5157535

If necessary, Go to SystemPreferences, Printers and scanners. Remove the printer and install it again.

Your printer also supports AirPrint. You could use this alternative and install it again, using apple's AirPrint https://support.apple.com/en-us/HT201311

https://support.apple.com/guide/mac-help/add-a-printer-on-mac-mh14004/10.15/mac/10.15

You can also use Image Capture to scan

HP Photosmart 5520 Printer Scan software not working with OS 10.15.

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