Big Sur Mail Attachment Paperclip Icon Missing

Big Sur has lost the paperclip icon for mail attachments in mail column view. It is Gmail Internet IMAP mail accounts. The mail client has lost the attachment data and will not find mail with attachments when I filter the mail by attachments in the view menu.


This is a Big Sur issue on two machines I have after upgrades from Catalina that showed the icon. The mail has gone through multiple OS upgraded without the issue and works fine on ipad and iphones with iOS14.

iMac 21.5″ 4K, macOS 11.0

Posted on Nov 13, 2020 7:08 AM

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Posted on Feb 18, 2021 2:22 AM

I had the missing paperclip issue when I first installed Big Sur (on release). I turned off 'Column View' under the View dropdown and then turned it back on - myriad paperclips (in their own column) ever since. I have not experienced any download queues.

48 replies

Nov 29, 2020 10:04 AM in response to MikeM9

I landed here because I had the same problem, or that's what I thought. When I saw the comment about the flag icon also missing, I selected a message and toggled a flag on and off. I first I completely missed it, but the flag icon WAS there, only in a different spot--under the date--and nearly invisible in dark mode. I then looked at the same spot in other messages in the column, and saw the paperclip icons but so small and faint that I had missed them before that. Not sure why the flag and paperclip icons were moved and shrunk and dimmed, but they are there (iMac, Big Sur, dark mode, Mail 14.0, default view).

Jan 4, 2021 11:42 AM in response to dasams

Well, what do you know. As I look through several of my emails, I am having ta similar issue and hadn't noticed. Some are showing up in the paper clip column as attachments and from what I can tell, they are not appearing if the sender is using Windows. I have one client who is a Mac user and his attachments appear in the paperclip column. Others—who I know are using Windows—are not showing up.


Have you tried sending an email with an attachment to yourself to see if that shows up? I could be wrong on my theory . . .

Feb 17, 2021 4:30 PM in response to gheumann

I have the same problem, and adding the attachments column in context layout does not help. I also have a pop account. The system doesn't seem to recognize the existence of attachments--with one exception: if I send an attachment, the paperclip icon shows up on my sent message. This is not the case for any messages I've received with attachments. Something isn't "reading" their existence. When I reported the problem, apple support suggested making a dummy user and reloading email there to see if it was any different (it's not). The second suggestion was to boot in safe mode and see if I could see the paperclip there; I haven't tried that yet. It sounds to me like an iOS issue (I have Big Sur 11.2) and there should be a fix for it.

Feb 18, 2021 9:51 AM in response to gheumann

Yes, it's a bug. I can see the paperclip when I open an email, in the upper right. It's tiny, nearly invisible. That's the only place it shows up. If the email is flagged, it's next to the flag when I open it, but not on the email list page, even though the flag is visible.

(This is a different complaint, but the flags appearing tiny and on the far right, vs larger and on the far left, are nearly useless.)

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Big Sur Mail Attachment Paperclip Icon Missing

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