MacBook Pro bricked after failed Big Sur update 😵 ⚰️

This morning, Update offered 11.0.1 on my MacBookPro 13" (mid 2014), which i did not take for other reasons. Now, Update says 10.15.7 is up-to-date without any offer to update to 11.*. Looks like withdrawn by Apple. I am afraid that it will not appear again and making a perfectly working Mac Book obsolete after just 6 years. Not happy.

calviticus wrote:

apple do monitor it

Let me reword that. The people that you actually want to make aware of this issue do not monitor this forum, because, you know, they are busy working on other technical issues. From their point of view, it's more like the saying "the mosquito that buzzes the loudest, gets swatted first". You need to make "this issue" become the mosquito that is buzzing the loudest, and you do that by having a lot of people contacting them directly. Yes they are aware of the issue, but they may not be aware of how wide spread it is. Filling in the form above will give them that specific information.

I'm confused... why did you pay for it? I would have insisted this to be done for free! You installed a piece of software that Apple made for Apple hardware, and Apple insists (via system notifications) that you install it. So you followed their instructions and installed the update, and it broke the hardware. That is NOT your fault, it's Apple's fault. No where in the install documentation does it say "Install this update at your own risk. If it breaks anything, this is at your own expense."

Apple shouldn't be charging for hardware failure as a result of installing a software update that Apple themselves released on supported models, while actively requesting each user to install it. If it causes a hardware failure that's not our fault, it's Apple fault. It's that simple! It takes a very brave (and irresponsible) person to try and convince me of any other form of logic.

This is infuriating! My iMac is at "less then a minute left" & hung. These guys bricked my wife's iPhone with an update and we had to replace it at our cost which was BS, now this? Been an Apple user since 1989 and never until recently had hardware destroyed by a software update!

I’m still waiting for tech repair feedback, but I’m already feeling Infuriated by all this. Are we all expected to take up a kind of “ you’re updating it wrongly” response?! Most of the these machines are the main professional resource of people affected by this. This delay in a proper answer, i.e. Apple stepping in and quickly assume it’s responsability is overwhelmingly disgusting and disappointing and is forcing truly hardcore faithfull customers wonder if it’s reasonable to keep paying premium for this unresponsive and carelessness corporate policy...all this and the drift towards “online service provider” strategy is really compromising the touting reliability of the brand among us...

I just updating my Mac with the new Big Sur notification. I clicked to the installation process, get away for a while and when I returned to activate the screen, it appears black with vertical white lines. I feel so exhausted to know what happened.

ndv27: Please let us know what happens when you have your visit on 11/27. I have a similar problem with a MBPr late 2013 13" and I have an appointment at the Genius bar on 11/29 (after 2 hours with Apple phone support). Thank you!

The problem is that unless one has access to advanced diagnostic tools, you cannot prove that the update caused the failure. And even if you could, Apple can choose to hide behind its unreasonable terms and conditions, which nobody reads. Those with broken machines are entirely reliant on Apple behaving reasonably, ethically and with a degree of corporate responsibility. I don't believe that resolving it will make a material impact on their mult-$billion profits.

At present Apple as a company are not behaving responsibly and reasonably. You may be lucky to find individuals within the organisation that behave differently.

I don’t know if this applies to your machine but please confirm for yourself through model and country

https://support.apple.com/keyboard-service-program-for-mac-notebooks

also for SSD:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service

these and other issues( bottom of page):

https://support.apple.com/mac/macbook-pro

If so ask for refund

I understand this, also makes me wonder why we can’t email support...but you can ask for the diagnostic report with specification of causes of the failure? In my case tech repair called to say they’ve run diagnostic and found no hardware faults. They were now going to try to install macOS...

I am happy for you! I will call the Genius Bar tomorrow and ask if they could try this workaround with my MBP as well.

Only in my case I had a dark blue screen and no booting sound.

Did they mentioned what caused this failure?

Thx for shaeing!

Hi guys;

My Mid 2014 MBP just came back from Death! I tried to upgrade to Big Sur the very first day that became publicly available and just like so many nothing worked to bring it back to life but 5 minutes ago I tried for the very last time to try to power it up as my M1 is coming and I could not send this back as a trade! but to my surprise it immediately started to boot(verbose)and for about 5 minutes continued to do so and few restart till brought the Big Sur welcome and iCloud sign in!

Good luck.

Hi Iulia,

500 EUR is crazy as you can buy a working used Macbook Pro for that.

Better you convince Apple to take the repair cost.

Commercially it does not make sense to pay Apple 500 EUR if you can buy a working used Macbook Pro that is newer for 500 EUR.

Kind regards from Neuss near Düsseldorf

Markus

[Edited by Moderator]

Thank you very much, guys!

It is an incredible support - thank you for all the messages. I will share my result after I visit the Apple Genius Bar is Düsseldorf.

I really hope Apple respect his customers/users who were trustful and supporting even in times when the company wasn’t doing so well as right now.

Thanks!

Iulia