iTunes works then starts distorting and pausing

Question

iTunes works then starts distorting and pausing

I saw this thread https://discussions.apple.com/thread/250886185 on Windows iTunes working and then starting to distort.

I am running iTunes Version 12.10.10.2 on a new PC (one month or so) running Windows 10 Pro Version 1909.

iTunes worked fine until today and then began distorting the audio and messing up the playback (for example getting stuck or stopping completely).

I have several options for audio speaker output. Same behaviour was observed on two different speaker options.

I have tried running same music on Windows Media Player with no issues (as yet anyways).

I observed the same issue on another computer and assumed the laptop had the issue. Rebooting temporarily resolved the issue, although today it only resolved it for a few minutes.

iTunes settings are default.

Windows, Windows 6

Posted on Nov 13, 2020 10:59 AM

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Answer 1

Best reply

Keisha_Keisha

Community Specialist

Nov 19, 2020 7:17 PM in response to dan_paslawski

Hello dan_paslawski,

We understand that when playing music in iTunes, the sound is distorted and pauses on some occasions. Does this happen with purchased music as well as any music uploaded from CDs? Do you have any external speakers connected to your PC? Please take a look at the following:

Adjust the sound quality in iTunes on PC

If you have problems playing music in iTunes on PC

Take care.

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Answer 2

brenden dv

Community Specialist

Nov 20, 2020 4:31 PM in response to dan_paslawski

Hi dan_paslawski,

At this time, we'd recommend that you Remove and reinstall iTunes and related software components for Windows 7 and later. Please pay attention to the steps to remove iTunes since it has to be done exactly as stated and in the correct order.

Regards

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Answer 3

Nov 20, 2020 6:08 AM in response to Keisha_Keisha

This happens with purchased as well as from CDs. My desktop PC has three options for audio output: external speakers, a head set, and my monitor (HDMI). The distortion/playback issues occur regardless of the audio output selection. Along with the distortion, iTunes gets "stuck" with the playback - kind of like a vinyl record or CD that repeats the same segment.

A reboot temporarily clears up the issue. Restarting iTunes sometimes does.

I have installed a different App (Music Bee) and I have not observed any issues with the audio. Windows Media Player also worked fine.

Dan

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iTunes works then starts distorting and pausing

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