Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: iPhone 12 mini touchscreen issues

Is anyone else having intermittent touchscreen issues with their iPhone 12 mini where it randomly won’t register touch input?


TLDR: my phone screen stops registering touch input randomly only when inside of a case and also with a screen protector on. With just the case on, the screen is fine, and with just the screen protector on the screen works fine. It’s only when they’re combined that my screen goes all janky.


I got my 12 mini today, went to Bestbuy to pick up a screen protector, installed the screen protector, put the phone in the Silicone MagSafe case and set everything up. Everything seemed fine until I noticed that the touchscreen was not responding like it should to touch input. I noticed that the screen would only act up if I had the case on. When I took the case off the screen was responding exactly as it should so I figured it was an issue with the case. However, my sister had also gotten her iPhone 12 mini today and we tested the MagSafe case on her phone but hers didn’t exhibit the same problem.


At this point I decided to pull the screen protector off and test again with and without the case on, and the touch input issues were gone altogether. So I figured, “okay, maybe I got a bad screen protector,” so I went back to bestbuy, returned what I thought to be a faulty screen protector, purchased a Zagg Invisible Shield screen protector, and had them install it for me. But when I powered my phone back on in the car, the screen still wouldn’t register touch input correctly with the new screen protector while in the MagSafe case. I can still take the case off and the screen works fine, but inside the case with a screen protector on, the screen starts acting up.


Finally, I decided to try a different case altogether. We went to Target and I put on a generic non-MagSafe case and the screen issues returned. I’m not sure why but it seems like the issue only pops up when a case is on the phone while also having a screen protector on. If I take one or the other off everything works perfectly. Does it seem like my device might be faulty?


iPhone 12 mini, iOS 14

Posted on Nov 13, 2020 6:36 PM

Reply
Question marked as Solved
Answer:
Answer:

Apple has fixed the issue in the latest update. Update iOS to 14.2.1

Posted on Nov 20, 2020 5:10 AM

Question marked as Helpful

Nov 14, 2020 5:56 AM in response to Ginessence In response to Ginessence

Check the link that was posted above. I think they’ve narrowed the problem down to a grounding issue. If you touch any part or the metal chassis of the phone, the lock screen touch input starts working normally again.


For now, I’ve found that touching the camera rings while unlocking fixes the problem. It’s not a great solution but at least it’ll get me by before I can get my phone looked at. There’s no way I’m going without a case or screen protector so this will have to do for the time being. I have an appointment to get it looked at tomorrow so I guess we’ll see.


Hopefully this helps someone

Nov 14, 2020 5:56 AM

Question marked as Helpful

Nov 13, 2020 9:56 PM in response to Rastajafarian In response to Rastajafarian

Ditto here. Happens with any case/screen protector combo. If you have a finger touching the body, it all works fine. If you're only touching the case, it gets hung up. Some good discussion going on here:


https://forums.macrumors.com/threads/iphone-12-mini-not-responding-to-touch-correctly-on-lock-screen.2267949/

Nov 13, 2020 9:56 PM

There’s more to the conversation

Read all replies

Nov 13, 2020 7:25 PM in response to Rastajafarian In response to Rastajafarian

Not just you. Originally I thought mine was just a defective Apple leather case and was going to exchange it. But after reading your post, I’m now wondering if this issue is more design related. I do have a ZAGG screen protector which I put on immediately after peeling off the factory plastic, but I never would have thought that would be the culprit. Is it possible the case and screen protector together are squeezing the case so much so to cause breakage? Also others are saying they see the problem with a naked phone.


Either way, Apple has to address this.



Nov 13, 2020 7:25 PM

Reply Helpful (1)

Nov 13, 2020 7:35 PM in response to sjc752 In response to sjc752

It’s so bizarre. I’ve inspected the case and screen protector very closely and there’s no part of the case that comes into contact with the screen protector at all. And then after trying the non-Apple case I had the same idea, that the case is possibly squeezing the chassis of the phone and causing some issue with the touchscreen but then I remembered that it only seemed to do it with the screen protector on and idk how that’s possible in the slightest lol.


Kind of glad I’m not the only one. My sister hasn’t had any of these issues and we split a two pack of screen protectors the first time around

Nov 13, 2020 7:35 PM

Reply Helpful

Nov 13, 2020 8:00 PM in response to Rastajafarian In response to Rastajafarian

I noticed that too about the lock screen being worse. The bottom portion of the leather case is level with the screen so I thought perhaps the thumb swipe up was a bit hindered by the case. But then after unlocking, touchscreen navigation including bottom swipe ups seemed to be fairly normal. And there’s also the bit about difficulty entering the passcode on the Lock Screen which seems really strange and not at all related to case design or screen protector. I want to think this might just be a software issue on the Lock Screen, but then again, how does the iOS know that the phone is wrapped in a non-MagSafe (in your test) as well as detect an installed screen protector.


The more I type this post, the more puzzled I get.

Nov 13, 2020 8:00 PM

Reply Helpful (3)

Nov 13, 2020 8:11 PM in response to sjc752 In response to sjc752

Yep what you’re describing is exactly what mine is doing. I spoke with support and they’re going to have someone call me in the morning to try and get this resolved. Might have to make a trip to the nearest Apple Store

Nov 13, 2020 8:11 PM

Reply Helpful (1)
Question marked as Helpful

Nov 13, 2020 9:56 PM in response to Rastajafarian In response to Rastajafarian

Ditto here. Happens with any case/screen protector combo. If you have a finger touching the body, it all works fine. If you're only touching the case, it gets hung up. Some good discussion going on here:


https://forums.macrumors.com/threads/iphone-12-mini-not-responding-to-touch-correctly-on-lock-screen.2267949/

Nov 13, 2020 9:56 PM

Reply Helpful (4)

Nov 14, 2020 5:51 AM in response to Rastajafarian In response to Rastajafarian

I'm having the same issue with my iPhone mini, but I was in the store when we noticed it. We went through every case and every different type of screen protector they had and same issue. Other customers that were purchasing the mini also had the same issues. It works fine without the case and just the screen protector, or visa versa. I'm not sure, but I believe because the new protectors go all the way to the edges that perhaps when the case is on, it's every so slightly lifting the edges of the screen protector causing issues with the touch? I'm going to try to find a protector that doesn't go to the edges.

Nov 14, 2020 5:51 AM

Reply Helpful
Question marked as Helpful

Nov 14, 2020 5:56 AM in response to Ginessence In response to Ginessence

Check the link that was posted above. I think they’ve narrowed the problem down to a grounding issue. If you touch any part or the metal chassis of the phone, the lock screen touch input starts working normally again.


For now, I’ve found that touching the camera rings while unlocking fixes the problem. It’s not a great solution but at least it’ll get me by before I can get my phone looked at. There’s no way I’m going without a case or screen protector so this will have to do for the time being. I have an appointment to get it looked at tomorrow so I guess we’ll see.


Hopefully this helps someone

Nov 14, 2020 5:56 AM

Reply Helpful (16)

Nov 14, 2020 2:49 PM in response to Rastajafarian In response to Rastajafarian

Same here. It almost appears to be part of the touch rejection affecting the pin input when unlocking the phone. It seems only happens when holding the phone normally (leather case or otherwise).


Really annoying, especially when trying to pay for something while wearing a mask.

Nov 14, 2020 2:49 PM

Reply Helpful

Nov 14, 2020 5:33 PM in response to Rastajafarian In response to Rastajafarian

Exactly the same issues with my iPhone 12 mini. I have both the silicone cover case and Maxboost Screen Protector. While locked, buttons are not really responsive (i.e. flashlight, camera, music controls, etc.). But when iPhone is unlock, everything works fine. The replies I’ve read that state to touch the camera rings does seem to work. I’m hopeful this all comes down to a software issue and not hardware. That would be a lot of iPhone to replace.


Nov 14, 2020 5:33 PM

Reply Helpful

Nov 14, 2020 6:04 PM in response to Chris1597 In response to Chris1597

I’ll definitely post an update. Apple support had to set up an appointment for tomorrow with BestBuy since I’m not near an Apple store so we’ll see how this goes. They didn’t seem to know that this is a widespread issue so they mentioned the possibility of replacing my device. But if it’s this widespread I imagine it won’t be worth it. I may as well wait until an official statement from Apple before making a decision.

Nov 14, 2020 6:04 PM

Reply Helpful (4)
User profile for user: Rastajafarian

Question: iPhone 12 mini touchscreen issues