iPhone 12 mini touchscreen issues

Is anyone else having intermittent touchscreen issues with their iPhone 12 mini where it randomly won’t register touch input?


TLDR: my phone screen stops registering touch input randomly only when inside of a case and also with a screen protector on. With just the case on, the screen is fine, and with just the screen protector on the screen works fine. It’s only when they’re combined that my screen goes all janky.


I got my 12 mini today, went to Bestbuy to pick up a screen protector, installed the screen protector, put the phone in the Silicone MagSafe case and set everything up. Everything seemed fine until I noticed that the touchscreen was not responding like it should to touch input. I noticed that the screen would only act up if I had the case on. When I took the case off the screen was responding exactly as it should so I figured it was an issue with the case. However, my sister had also gotten her iPhone 12 mini today and we tested the MagSafe case on her phone but hers didn’t exhibit the same problem.


At this point I decided to pull the screen protector off and test again with and without the case on, and the touch input issues were gone altogether. So I figured, “okay, maybe I got a bad screen protector,” so I went back to bestbuy, returned what I thought to be a faulty screen protector, purchased a Zagg Invisible Shield screen protector, and had them install it for me. But when I powered my phone back on in the car, the screen still wouldn’t register touch input correctly with the new screen protector while in the MagSafe case. I can still take the case off and the screen works fine, but inside the case with a screen protector on, the screen starts acting up.


Finally, I decided to try a different case altogether. We went to Target and I put on a generic non-MagSafe case and the screen issues returned. I’m not sure why but it seems like the issue only pops up when a case is on the phone while also having a screen protector on. If I take one or the other off everything works perfectly. Does it seem like my device might be faulty?


iPhone 12 mini, iOS 14

Posted on Nov 13, 2020 6:36 PM

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Posted on Jan 15, 2021 1:09 PM

I believe the phone needs to be grounded thru thru the user. But when the case in on and the screen is covered by a screen protector, especially glass, there is no contact between the phone and the person and the phone cannot be grounded. That's why touching the metal part of the camera where the metal is exposed fixes the problem. It worked with me and I found that trick in this discussion group. – try it.

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Jan 15, 2021 1:09 PM in response to lobsterghost1

I believe the phone needs to be grounded thru thru the user. But when the case in on and the screen is covered by a screen protector, especially glass, there is no contact between the phone and the person and the phone cannot be grounded. That's why touching the metal part of the camera where the metal is exposed fixes the problem. It worked with me and I found that trick in this discussion group. – try it.

Jan 7, 2021 1:07 PM in response to Rastajafarian

FYI, this issue has not been solved with the latest update. I received a new iPhone 12 mini this week with iOS 14.3, and I'm still experiencing this. It seems to be worst with the lock screen--I can't even swipe up to get to the passcode screen without using two hands (holding the phone in one hand and using the other to swipe). And if I'm not using two hands, when I tap on numbers, the dot turns white, as though it has registered the number, and then quickly goes back to blank. (But it only does that sometimes, so I have to pay very close attention to avoid entering the wrong password.) Once I'm past the lock screen, I'm able to use the phone one-handed, so I think it's a lock screen issue.


I had my phone for 2 days before I added the case and screen protector and didn't have these problems. Like others, I only have the problem when I'm using both a case and screen protector, not with one or the other. And like others, I'm able to unlock the phone one-handed if I make sure one finger is touching the camera while I unlock the phone, but of course, that's incredibly awkward to do.


I hope Apple is able to truly fix this issue with a future update.

Jan 15, 2021 5:36 PM in response to rudolf128

It's not how hard you press the flashlight or camera, at all. It's that you need to preset with normal pressure but hold your finger then it for +/-1sec. Also, the case and screen protector have nothing to do with the issue. My first 12 mini had every issue mentioned in this thread, so I took off my case and exchanged it for another 12 mini before any software updates. I put the same case and screen protector (3-pack) on the new 12 mini (which is still my current phone( and had all the same issue. After the software update from 14.1 to 14.2 EVERY issue was solved. And as far as I can see the haptics are still an option on the iPhone 12 mini.



Feb 28, 2021 7:31 AM in response to cbadland

Update your phone to IOS 14.4. Updating solved my problem. If you can't update right away hold your finger over the camera while you open the phone from the locked screen. That should work for you until you update the system. Also if you have a case and a screen protector on the phone, remove one or both and it should also solve the problem.

Feb 13, 2021 10:52 AM in response to cbadland

I ended up doing a forced shut down of the phone; click volume up, click volume down, then click and hold the right side button. I also read in some forum about simply touching any metal part of the phone case as the problem was thought to be due to static (?).


I had to do the shut down once and it hasn't recurred. I had the latest iOS version when this happened.

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iPhone 12 mini touchscreen issues

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