iPhone 12 mini touchscreen issues

Is anyone else having intermittent touchscreen issues with their iPhone 12 mini where it randomly won’t register touch input?

TLDR: my phone screen stops registering touch input randomly only when inside of a case and also with a screen protector on. With just the case on, the screen is fine, and with just the screen protector on the screen works fine. It’s only when they’re combined that my screen goes all janky.

I got my 12 mini today, went to Bestbuy to pick up a screen protector, installed the screen protector, put the phone in the Silicone MagSafe case and set everything up. Everything seemed fine until I noticed that the touchscreen was not responding like it should to touch input. I noticed that the screen would only act up if I had the case on. When I took the case off the screen was responding exactly as it should so I figured it was an issue with the case. However, my sister had also gotten her iPhone 12 mini today and we tested the MagSafe case on her phone but hers didn’t exhibit the same problem.

At this point I decided to pull the screen protector off and test again with and without the case on, and the touch input issues were gone altogether. So I figured, “okay, maybe I got a bad screen protector,” so I went back to bestbuy, returned what I thought to be a faulty screen protector, purchased a Zagg Invisible Shield screen protector, and had them install it for me. But when I powered my phone back on in the car, the screen still wouldn’t register touch input correctly with the new screen protector while in the MagSafe case. I can still take the case off and the screen works fine, but inside the case with a screen protector on, the screen starts acting up.

Finally, I decided to try a different case altogether. We went to Target and I put on a generic non-MagSafe case and the screen issues returned. I’m not sure why but it seems like the issue only pops up when a case is on the phone while also having a screen protector on. If I take one or the other off everything works perfectly. Does it seem like my device might be faulty?

iPhone 12 mini, iOS 14

Posted on Nov 13, 2020 6:36 PM

Top-ranking reply

rudolf114

Level 1

4 points

Posted on Nov 18, 2020 8:01 AM

As stated in this forum it is the combination of a backcover and a tempered 0.3 mm glass screenprotector what causes all the problems. I do not want my screen unprotected so I installed a Selencia screenprotector which is a very thin plastic foil and is also very cheap.

Touchscreen problems are now solved and everything works fine including the lockscreen. Protection of tempered glass is probably better but at least my screen is reasonably protected and I can always change the protector when everything is solved.

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615 replies

Salmany

Level 1

4 points

Nov 20, 2020 9:13 PM in response to Chris Blackstone

Update 14.2.1 is now available in General Settings. This will fix all these issues.

Nov 21, 2020 3:18 AM in response to Salmany

The sw update alone does not work You need to tell them how to use the swipe. They need to hold the swipe for a few seconds and then you can answer the call.

Jade—-

Level 1

4 points

Nov 21, 2020 4:52 AM in response to JOe21569

I am running 14.2.1 and still experiencing the same issues.

Unresponsive Lock Screen - camera/torch don’t work, swipe up from bottom doesn’t work, can’t answer calls!

Nov 21, 2020 5:24 AM in response to adampoland

All perfect here on 14.2.1

Apfel_

Level 1

4 points

Nov 21, 2020 7:22 AM in response to Rastajafarian

Nice. Hopefully it corrects the issue, because mine isn’t quite the same as others. No case, no screen protector, but tabs/links on sites/apps often are unresponsive. Only an issue on this mini.

tien299

Level 1

11 points

Nov 21, 2020 2:03 PM in response to adampoland

I just noticed the problem too! If it’s set in the table, you can’t use the phone. I only noticed it because I was watching something and was trying to pause the video.

Nov 21, 2020 2:42 PM in response to Rastajafarian

https://forums.macrumors.com/threads/iphone-12-mini-not-responding-to-touch-correctly-on-lock-screen-partially-fixed.2267949/page-42

let them know that the issue is not completely solved.

Nov 22, 2020 6:47 AM in response to zamzahr

14.2.1 is available and mentions the iPhone mini lock issue. I’ll update results shortly

Nov 30, 2020 12:55 AM in response to Rastajafarian

Upgrading iOS can solve the problem. The iPhone that cannot be updated can use RecoveryTool's solution. In addition, you can also adjust the sensitivity of the screen.

Dec 10, 2020 12:18 PM in response to Rastajafarian

New iPhone 12 pro. Keeps flipping back to top. I have IOS 14.2 1.

VERY ANNOYING!

Dec 17, 2020 6:41 PM in response to Rastajafarian

After The IOS14.2.1 Update The Touch Issue Is Not Resolved Still I'm Facing Touch Issue

Dec 18, 2020 10:06 AM in response to ShashiKiran40

Me, too! So annoying! And...my phone will scroll to top when I’m reading.

I think it’s a crappy phone-certainly for the $

Dec 18, 2020 10:12 AM in response to Rastajafarian

Not my phone! I have the latest iOS.

still bad touch screen. Still scrolls back to top. I got my iPhone 12pro 1 1/2 months ago. Terrible. Camera not that great.

wish I hadn’t bought it...

desslers

Level 1

4 points

Feb 15, 2021 6:17 AM in response to cbadland

I second this. Software up to date and once a day the screen will stop being responsive.

Apr 13, 2021 10:01 AM in response to Rastajafarian

Months g helps my phone. Yes, my phone has been updated.

I have to sit and wait for the phone will allow me to actually write anything

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iPhone 12 mini touchscreen issues