iPhone 12 mini touchscreen issues

Yes, I reported it this morning and told them that others in this forum are reporting lingering issues as well.

Long story short, after sharing all the detail of the issue that I experienced this morning, it came down to the Apple representative asking me for the make and model of my screen protector and phone case. He said that if I experience it again, to remove the screen protector and case to see if the problem persists - before I try to do anything to fix the problem (like turning off the phone).

He said that if the problem persists after removing the screen protector and case, to follow the phone reset steps in the article found on this URL:

https://support.apple.com/en-us/HT201412

Maybe some of you are at the point of wanting to give that a try.

I really do think that this does need to be acknowledged as further issues are starting to become apparent:

• Some purchases have done so via an upgrade programme so are in a difficult situation with regards to exchanges and returns having surrendered their previous handset
• Users who rely upon accessibility features such as voiceover are struggling to use the device as a result of the issue which is an even greater concern
• Due to the ongoing pandemic, having to return or exchange the device is already proving to be challenging due to physical store closures or lack of stock availability

The acknowledgement that this can be resolved via software I think would alleviate a great many/growing number of anxieties related to this. If it is hardware then at least arrangements can be put in place for those subject to high level lockdown restrictions etc.

I recommend contacting Apple Support too. I spent ~3 hours with 3 levels of support. I volunteered to send them a video about this issue. This is not just a case or a screen protector issue. If you leave the phone on a non-conductive surface like a table, or a pillow (yes, I do use my phone on the bed or a pillow), the problem persists.

Hopefully, with enough people reporting their experiences, Apple will dig deep into this issue.

Otherwise,

1. Customers, who don't hold their iPhones in their hands, will be unhappy
2. Case and screen protector manufacturers will be unhappy

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• #853

I have been running the iPhone 12 mini naked (no

screen protector or case) for now until my case arrives. I've noticed

the screen problem is more noticeable playing Pokemon Go. Tapping is

everything when in battle. Tapping the charge button sometimes doesn't

respond or a shield will not deploy when I tap the shield button.

Swiping the charge animation is like I'm doing nothing. Now I've noticed

that how the phone is held makes a difference. If I lay the phone down

or pinche the front and back the tapping problem is more noticeable. If I

cup the phone in my hand touching the front, back, and metal edge the

problem is less frequent. The question I have is it a hardware or

software problem?

Update: Here is a way to duplicate the issue after the phone is unlocked: Using the Facebook app, go to Marketplace and open any photo of an item for sale. There will be an X in the upper-left corner near the carrier information. That X does not respond. Remove the case and the X works perfectly.

Sadly, this is a temporary fix that has 100% solved this for me:

• Cut out a thin strip of aluminum foil.
• Take the phone out of the case.
• Wrap the foil around the back of the case and around and inside the case.
• Snap the phone back in to hold the aluminum in place.

As long as the aluminum is touching a portion of my hand, the touch sensitivity works. Next stop, more tape around the center of my glasses.

See you tomorrow Apple Genius Bar.

If I understand you correctly, you are trying to get to this Search field

I confess that I am not an expert on all iPhone GUI commands, but the only way that I know to get to this is by swiping from left to right in the locked screen, and by swiping from left to right in the unlocked Home Screen after minimizing or closing any active app.

Others with more user ability than me may be able to offer other guidance.

By the way, another way to get to an app search files is to scroll all the way to the right from your Home Screen (when the phone is unlocked). That will get you here.

The difference between this one and the one you get to when you scroll left is that, in this search files you can only search for apps in your library of apps; on the one that you get to when you scroll left, you can search for anything (like a contact, a web search, a song, etc.).

Since the iOS 14.2.1 update I had burly experienced touch screen issues, but right now so am having trouble with the upper left area of the screen not responding (see image below). This is the case in the Home Screen and in any app that I open which contains a command icon in that area (i.e., a back arrow, a close “X”, etc.).

It's not how hard you press the flashlight or camera, at all. It's that you need to preset with normal pressure but hold your finger then it for +/-1sec. Also, the case and screen protector have nothing to do with the issue. My first 12 mini had every issue mentioned in this thread, so I took off my case and exchanged it for another 12 mini before any software updates. I put the same case and screen protector (3-pack) on the new 12 mini (which is still my current phone( and had all the same issue. After the software update from 14.1 to 14.2 EVERY issue was solved. And as far as I can see the haptics are still an option on the iPhone 12 mini.

I found a solution because it seems to be an conduction issues, so take piece of foil flatten it slide it in phone case under where the phone would be at the bottom or where you finger would usually touch phone. Fold foil on outside of case and touch it as you touch phone and it should work fine

Not just you. Originally I thought mine was just a defective Apple leather case and was going to exchange it. But after reading your post, I’m now wondering if this issue is more design related. I do have a ZAGG screen protector which I put on immediately after peeling off the factory plastic, but I never would have thought that would be the culprit. Is it possible the case and screen protector together are squeezing the case so much so to cause breakage? Also others are saying they see the problem with a naked phone.

Either way, Apple has to address this.

I noticed that too about the lock screen being worse. The bottom portion of the leather case is level with the screen so I thought perhaps the thumb swipe up was a bit hindered by the case. But then after unlocking, touchscreen navigation including bottom swipe ups seemed to be fairly normal. And there’s also the bit about difficulty entering the passcode on the Lock Screen which seems really strange and not at all related to case design or screen protector. I want to think this might just be a software issue on the Lock Screen, but then again, how does the iOS know that the phone is wrapped in a non-MagSafe (in your test) as well as detect an installed screen protector.

The more I type this post, the more puzzled I get.