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MacOS Big Sur, MacBook Pro 15 Late 2013, Thunderbolt Display

Following update to Big Sur, which also updates the firmware, my MacBook Pro 15 late 2013 will not boot if the Thunderbolt Display is connected. I can downgrade to Catalina but the firmware is not downgraded and the problem remains. I have reported it to Apple Support but wonder if anyone else is experiencing the same issue...


The system will boot correctly if the Thunderbolt Display is not connected

Connecting the display after boot the display works correctly on MacOS (which supports hot swop)

I use Bootcamp extensively and that does not support hot swop of the Thunderbolt Display so I

cannot use the display with Windows at all since updating (this is the big issue)

I have not found a reliable way of downgrading the firmware (which is where I believe the root cause of the issue lies)


Mike.

Windows, Windows 10

Posted on Nov 14, 2020 1:58 AM

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Question marked as Top-ranking reply

Posted on Nov 14, 2020 2:41 AM

Thank you. I'm glad I'm not alone or imagining things. I only wish I'd seen your post earlier!


I've had a very frustrating 24hrs trying to get Big Sur to work properly with my setup of MacBook Pro (Retina, 15-inch, Mid 2014) and 27" Thunderbolt display. The upgrade appeared to fail and booted to a black screen.


  • I reinstalled BS through (Command-R) and that didn't work.
  • I reset the NVRAM - no change.
  • Many restarts later, I discovered that it worked in stand alone mode when there were no external devices.
  • There were no issues with returning from sleep mode.
  • The Thunderbolt monitor works as normal but only if connected after MacBook has booted normally. On restart, boot will fail if still connected.


Many resets/restarts, shutdowns later, I have concluded that the issue is starting with the Thunderbolt display connected (and with it my ethernet connection and thunderbolt 2 connected Time Machine drive).


Since the Thunderbolt display is obsolete, I can't see Apple doing anything about its firmware. I hope they can find a work around as it's a pain having to reconnect every time.


I will report this to Apple as well.

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60 replies

Dec 15, 2020 10:32 AM in response to OUM2303279

@OUM230279 I can also confirm that the updated firmware has also been updated in macOS 10.15.7 Catalina for my MacBook Pro Late 2013. Thus, I can boot the machine with the Apple Thunderbolt Display connected and it works as expected (i.e. no black screen). I concur with @ddkpe that one needs to install the update by disconnecting from Apple Thunderbolt Display. Finally, I'll wait until early January or February 2021 to install macOS 11.1 Big Sur to give me some time to research what application that I use have been updated for it.


--


Think different and code well,


-Conrad

Dec 15, 2020 11:21 AM in response to OUM2303279

ALL SORTED...


I spent hours on the phone with Apple Ireland about this issue last week and they remotely took over my Macbook Pro and did loads of unfathomable tech stuff as I watched, including taking time-stamps of actions they did, as they occurred in real time.

They rang me to let me know that they were about to release macOS Big Sur 11.1 and that the engineers had inserted some coding to hopefully sort my/your issue.

They rang again tonight and asked me to download, install and restart to test it, and they waited while the install occurred etc.

And it works.... Macbook now happily reboots with Thunderbolt monitor attached, etc

Feel free to send me £10 notes in brown envelopes to show your eternal gratitude ;O)

Happy Christmas one and all.

Giles

Dec 15, 2020 7:50 PM in response to keithkeith

👍🏼Big Sur 11.1 fixed my issue, too. I am able to both Restart and Shutdown/Start with my Apple 27" Thunderbolt display connected.


My original issue: I could not start my MBP with the Apple 27" Thunderbolt display connected. I had to disconnect it, start, then reconnect it. I did not have any other issues.

Model: MacBook Pro (Retina, 15-inch, Late 2013)

Processor: 2.6 GHz Quad-Core Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics: NVIDIA GeForce GT 750M 2 GB


-Phil

Dec 23, 2020 7:29 AM in response to jackfromleigh-on-sea

For those still interested. I got my setup working as normal. I unplugged the power for my Thunderbolt screen from the shielded adapter and plugged it straight into a wall socket. Booted up MacBook and plugged screen in - and camera , usb sockets and speakers working as they should (all dead before on 11.1 latest upgrade) - so far. Cannot believe it was just that power setup? Go figure - but there you go.

Feb 2, 2021 1:34 AM in response to OUM2303279

Yes, I did. MBP2016. I did not see any reference to the Thunderbolt screen issues on release notes but upgraded anyway. I had to disconnect all peris and Thunderbolt screen to do the 11.2 install as the system just hung the first time I tried it.


Once 11.2 installed, I connected all peris back up and the Thunderbolt screen. After re-connecting USB devices etc and restarting a few times I was back exactly where I was before on 11.1 - a flaky set-up that I treat very carefully - so no real surprises. I still cannot get the in-built screen camera to work properly, which I have now 'replaced' with a USB-connected 1080HD cheapo.


So unless you want to waste an hour or two, or see something in the release notes that relates to your setup, this upgrade will not sort the issues as some and I have described above regarding the Thunderbolt screen.

Feb 2, 2021 11:11 AM in response to jackfromleigh-on-sea

Upgraded my 2017 5K iMac 27" to 11.2 today. Thunderbolt ports are no longer reading external displays. System Information shows no devices connected, even though the connections were not touched. Both displays run on their own power. Prior to the upgrade—running 11.1—I had a 2010 iMac (running Sierra, Thunderbolt to Mini DisplayPort) connected via Target Display Mode and a 7" mini touch display (Thunderbolt to HDMI).


Still troubleshooting a fix.

Feb 2, 2021 11:30 AM in response to Bosstin417

Found a solution, albeit a silly one at that. I had my setup plugged entirely into a surge protector, as one does when working with expensive equipment. This was causing the problem, at least for this issue.


> Shut down external displays

> Shut down main iMac

> Unplug Thunderbolt cables from external displays

> Unplug main iMac from surge protector

> Plug main iMac into a wall socket, leaving the external displays plugged into surge protector

> Boot main iMac

> Boot external displays

> Plug external displays back into Thunderbolt ports


Hoping Apple figures out a permanent solution, considering I now have to reposition half of my office to accommodate for the short power cables that iMacs come equipped with.

MacOS Big Sur, MacBook Pro 15 Late 2013, Thunderbolt Display

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