Big Sur - Black Screen After Update?

Great opinion 👍🙂 it was nobody's fault, but i have a “brick” instead of a worked Device.

“No one can test for all possible conditions of “wear”.” I Get this clearly. But does it means that Apple can do nothing? Can they broke already purchased devices by their COMPETIBLE☝🏼 OS?

Apple broke nothing, elmarklimov.

Your choice to change the load on your system, by installing a major upgrade, simply triggered a borderline issue just waiting to happen.

That’s all.

It could just as well have been caused by you installing some cool first-person-shooter video game, or some other heavyweight software package.

None of those developers would be responsible for your choice, either.

Hello! I have a late 2013 MacBook Pro, I had the same problem while installing Big Sur (black screen). I did some research and on Apple help website it suggest to first hold down power to force shut down, then to hold power button again for 10 seconds. After 2-3 attempts, I got the password screen and installation of Big Sur has finished it’s process. The only problem seems that now, if I turn off my computer I have to do the same trick because It gave me a black screen when I tried to start. So as I rely on this MacBook Pro to work from home, I just never power off, just sleep mode.

here is the page I found to resolve temporary my problem: https://support.apple.com/en-us/HT210905

While you have a working machine, why not make a USB installer. With at, you can boot into it, do some disk checks and First Aid and run the installer over the existing system to refresh it.

https://support.apple.com/en-us/HT201372

😂🤣😂🤣

Neither you nor your computer were offered anything like «poison», elmarklimov.

You were offered a major upgrade, and you were told that that was what was offered, and you were not told, in any way, that you must take the offered major upgrade.

The fact that this could have happened with any new software, on your system, need not be even «3D party», let alone «from unverified sources».

The software could be from Apple. All it would take is for it to significantly increase the load on your computer, in a significantly different way than you normally do, thus stressing some part of your system that was “bordering” on failure, which wouldn’t ordinarily fail, for a truly well running system.

Hence, the reason for the car towing a trailer analogy.

I was simply responding to false claims of «responsibilities», online_david.

I was clarifying, not «lectur[ing]».

We have, also, provided some, potential, fixes, for those that aren’t experiencing actual hardware failures.

My hope is that most people experiencing this issue are not experiencing actual hardware failures.

Unfortunately, until people try the non-hardware fixes (potentially multiple times, it seems), the question remains unanswered.

The analogy seemed to be needed due to the improper “finger pointing” and “blame games” being indulged in.

If the analogy truly doesn’t apply to you, then feel free to ignore it.

However, please do try the non-hardware fix (potentially multiple times), before getting quite so upset.

That is interesting—and odd—Michael Costello1, that the tech, at your «local Apple store», said «[t]hey were unable to install Big Sur». (I wonder what meaning of «unable to» they were using. It could simply be “we are not permitted to perform that operation, at thus time, at this location”.)

We’ll have to wait and see future developments.

You’re here for what?

Are you Apple employee? I don’t have any reason why do you fiercely advocate them🤷‍♂️

The Poisoning Allegory like your analogy with a trailer...

Dow you think i have nothing to do? I don’t have other activities in my life, besides apple discussions forum?

  I’m here, like that many apple devotees who payed a lot many for their devices, hoping to have something more then ignoring..

What the nonsense- “The fact that this could have happened with any new software, on your system, need not be even «3D party»”. I Installed OFFICIALL! OFFICIALLY COMPATIBLE upgrade! You don’t or don’t want to feel the differences. Or you are ready that every other official update will broke physically every you device- notebook, TV, navy, watch etc... if so, then we have nothing to discuss... Every corp can brake their production pushing to get the newer ones... in such a world do you want to live?

You’re not answered  my questions essentially. Please let’s  stop the pointless discussion. 

I think I read somewhere that a different build # was released, but was unavailable as of now to those who installed the original Big Sur, though not sure of this. It is of interest that on my MB Pro running 10.15.7, the software update has been removed !!!

https://www.macrumors.com/2020/11/19/apple-releases-macos-11-0-1-big-sur-revised/

Update: Got my MacBook back from apple repair. I was charged AED 475/- and they put on Catalina on it. Below is the work authorization email as well as copy of the receipt I paid to apple for the damage done by apple.

You can clearly see in the work authorization notes that they were well aware of the big sur problem but still had a nerve to charge for the repair.

Thats interesting...Apple would normally still issue a receipt (or work confirmation) email which states the service/parts provided and then zero charge to the customer. Would you be kind enough to share a copy of that so I can take it up with Apple store here in Dubai on why I was charged ?

No. It’s like taking your perfectly well running car into the dealership for an oil change, and coming out with the cylinders blown through the engine cover.

My machine was explicitly on the Big Sur approved list. Apple’s update bricked it.

Sorry, RobAtAppleDiscussions, but your attempted analogy simply doesn’t fit, since going from Catalina to Big Sur was such a major upgrade (not simply an update), Apple even changed its major version number from 10 to 11, even though macOS had been version 10 since the very first Mac OS X, not long after Apple bought NeXT.

Apple hasn’t done that since the major upgrade from version 9 to version 10 (with Mac OS X).

No. As I mentioned, it bricked my 2014 13in Macbook Pro. This is a machine explicitly on the approved list. Do not upgrade your 2013 machine. With C.19 closures, I can't even get usable appointment to get the thing looked at.

I do have let Apple push down updates automatically as well. This has frankly worked so excellently over the past years that it's not something I think about. Was Big Sur pushed down on its own? I don't recall.

So, what am I doing now? Apple essentially extorted me into spending $1.1k on an Intel Macbook Air. That's what I'm typing on now. I have Windows XP era Parallel virtual machines that are indispensable. Had I made and kept copies of these as portable VM appliances (instead of jammed into a Time Machine archive) this Air would instead be a Dell XPS13.

As an aside, if you have an Intel Mac, Big Sur is not worth changing to. The Air shipped with Catalina. The first thing I did was load Big Sur - either it was going to run, or the machine goes back to Apple. Big Sur worked, but took hours of additional manual screwing around. All the print drivers broke and required individual manual downloads from Epson and Brother. Parallels itself also needed upgrading to the most current version and explicit re-install.