Big Sur kernel panic

Recently i upgraded to Big Sur and i leave the computer for some time and came back and see that the system was rebooted with kernel panic. any help would be appreciated to fix the issue.


Here is the log i get when the imac pro is started


panic(cpu 4 caller 0xffffff800e153a13): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds


iMac Pro

Posted on Nov 14, 2020 6:42 AM

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Posted on Jan 19, 2021 11:23 AM

AdGuard knows there is an issue but they claim they can't fix it from their side… yet the problem goes away when you uninstall their software:


https://github.com/AdguardTeam/AdguardForMac/issues/761


AdGuard was suspect because its extension was clearly mentioned in the backtrace:


Kernel Extensions in backtrace:
         com.adguard.nfext(27.0)[4AF16C66-CBFC-369B-8F0A-6FB96F1D536E]@0xffffff7fb1185000->0xffffff7fb1188fff



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166 replies

Dec 16, 2020 1:35 PM in response to McGroarty

I never had a kernel panic in Catalina, either on my old MacBook Pro or on this new one. I don't really have any new hardware except that I bought a new hub to go with the new Mac and its new ports. I doubt that is causing system panics. For a while, I was using two hubs, but they were drawing too much power so I switched everything to one hub, and there were no panics, just the system disabling the port that drew too much. You aren't the first to say that you had kernel panics in Catalina, but most of those who have commented had no kernel panics until Big Sur, and one reverted to Catalina and had the kernel panics cease. It's remarkable how many of us have new 16-inch MacBook Pros, which makes it very unlikely that this is caused by hardware unless these new machines share a common flaw.

Dec 19, 2020 4:56 PM in response to stevegoldfield

Hey, a Sun alum!


Then you're also well aware that each new release of Solaris would bring reports of panics that ultimately were diagnosed to hardware issues because a memory location that had been used for something innocuous or not at all suddenly held something vital and boom, down the system went.


While it's entirely possible Big Sur is in some way at fault, at least some of the issues reported appear to be general strangeness as they were reported under Catalina as well, and some still have the problem despite them going away for others.


I'm quite sure Apple would be as thrilled to root cause the issue as you would be for them to fix it.

Dec 22, 2020 4:13 AM in response to Dogcow-Moof

Of course, I have done that but it solved the issue only for a short period. After 3 or 5 days the MBP had another Kernel panic.

I must review my point about Apple Support: I have just contacted them over the phone, they escalated the issue further to the engineers and they asked me to provide them with the Kernel panic logs - let's see now.

Thanks for the advice William Kucharski.

Jan 13, 2021 5:46 AM in response to stevegoldfield

Indeed, the Kernel panic issue does not seem to be coming from a bug in the opereating system but a USB compatibility with one or some external devices - it is under investigation at the moment.

However, what looks strange to me is the fact that all the external devices (external display, external hard drives) that I have been using at the moment, are all new devices that I bought after the MacBook Pro purchase.

Jan 14, 2021 5:26 AM in response to jlundell

Let me get your opinion, folks...


I have been on the phone with Apple Tier 2 support for a few weeks now trying to resolve this issue.


They have been helpful and it has gotten to the point where they are willing to fix my 16" MBP a few months out of warranty.


However, I would lose my laptop for weeks while it gets repaired. I could push for a replacement instead. Not sure if Apple would agree.


Is it worth going down this road? Getting a replacement? Will I most likely have the same kernel panic issues with a fixed or replacement model? Have we determined if this is more a hardware or software issue?


Thanks for your advice in advance!

Jan 14, 2021 7:34 AM in response to phasperhoven

I get kernel panics on shutdown only (though I remember once getting a surprise shutdown/restart).


The bottom line for me is that the OS on the late 2015 iMac (which I have too, running Catalina) should not have been updated to Catalina or Big Sur, and Apple should have known it. I am not a software or hardware engineer, but it seems the hardware can't meet this performance standard demanded by the OS.


All, BTW, I ran Apple Disk First Aid on all the internal (partition and container) drives and the external 3TB Time Machine drive and DriveDX free version on the internal drive; nothing suspicious found.


Now testing (again) to satisfy myself that I can run all day an have a normal shutdown if I don't connect the external drive. However, at one time I was convinced that Web browsers apparently caused system degradation leading to kernel panics on shutdown. Maybe, even without Web browsers, over time the system will degrade to the point of preventing normal shutdown. So many possibilities, and I wonder how hard Apple is working to figure this out.

Jan 27, 2021 1:39 AM in response to rbmanian75

I had kernel panic from November to today 6 times on MacBook Pro 13 inch 2019 and 1 on MacBook Pro 16 inch 2019. They started after the upgrade to Big Sur. All crash systems occurred when the system was shut down for a long time, followed by a restart with the error message in several languages. I sent the error results to Apple.


MBP 13 inch 2019


panic(cpu 0 caller 0xffffff80156bf643): "PowerOff timed out in phase 'Notifying power plane drivers'. Total 30000 ms:

IOHibernateSystemPostWake: 105 ms

vfs_unmountall: 495 ms

bufferclean: 116 ms

PowerOff/Restart message to priority client: 159 ms @ 0x<ptr>, com.apple.iokit.IOGraphicsFamily(585.0)[010A56CD-1229-3DA1-B6A8-666F37B48F21]@0x<ptr>->0x<ptr>

PowerOff/Restart still waiting on handler: 3003 ms @ 0x<ptr>, com.apple.iokit.IOUSBHostFamily(1.2)[A4EDF9D5-1A4C-35EA-A92E-88332B37F8D9]@0x<ptr>->0x<ptr>

"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.60.75/iokit/Kernel/IOPMrootDomain.cpp:5791

Backtrace (CPU 0), Frame : Return Address

System model name: MacBookPro15,2 (Mac-827FB448E656EC26)

System shutdown begun: YES

Hibernation exit count: 0


MacBook Pro 16 inch

panic(cpu 0 caller 0xffffff800b4bf643): "PowerOff timed out in phase 'Notifying power plane drivers'. Total 30000 ms:

IOHibernateSystemPostWake: 107 ms

vfs_unmountall: 441 ms

bufferclean: 116 ms

PowerOff/Restart still waiting on handler: 3002 ms @ 0x<ptr>, com.apple.iokit.IOUSBHostFamily(1.2)[A4EDF9D5-1A4C-35EA-A92E-88332B37F8D9]@0x<ptr>->0x<ptr>

"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.60.75/iokit/Kernel/IOPMrootDomain.cpp:5791

Backtrace (CPU 0), Frame : Return Address

System model name: MacBookPro16,1 (Mac-E1008331FDC96864)

System shutdown begun: YES

Hibernation exit count: 0



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Big Sur kernel panic

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