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Big Sur removed epson printer and now will not add it back

It begins the process of adding it but while 'setting up EPSON Workforce 610... An error occurred while trying to add the selected device. successful-ok-ignored-or-substituted-attributes'

Anyone with any ideas? Don (11-14-20 13:04 PST)

iMac Pro, macOS 11.0

Posted on Nov 14, 2020 1:06 PM

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Posted on Nov 15, 2020 7:59 PM

I had an issue with my Epson Workforce 320 where it was removed from System Preference and when I tried to add it the Epson software on my Mac would not install, with a dialogue box saying it could not complete installation.

I solved my problem by going to Epson support and downloading the Mac 10.15.x Printer Driver v10.33. I ran that installer and went back to add printer. This time it added the print and all works fine now.

MacOS Big Sur must have altered/broke the Epson software on my Mac.

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Question marked as Best reply

Nov 15, 2020 7:59 PM in response to Don Parr

I had an issue with my Epson Workforce 320 where it was removed from System Preference and when I tried to add it the Epson software on my Mac would not install, with a dialogue box saying it could not complete installation.

I solved my problem by going to Epson support and downloading the Mac 10.15.x Printer Driver v10.33. I ran that installer and went back to add printer. This time it added the print and all works fine now.

MacOS Big Sur must have altered/broke the Epson software on my Mac.

Nov 16, 2020 5:46 AM in response to Fj2000

Fj2000, Thank you for sharing that. I solved my problem by doing what you did, going to Epson support and downloading the Mac 10.15.x Printer Driver v10.33 (for Mac 11.0.1 no less), ran the installer, then was successful at adding my printer in Printers and Scanners. So, thank you for sharing what you did, it also worked for me! Don (11-16-20 05:45 PST)

Nov 19, 2020 7:15 AM in response to Camraom

Hi Camraom,


First of all, could the link that nzwarv posted on page 2 possibly be of interest in this case?


You do not say which printer it is. However, using https://www.epson.eu/viewcon/corporatesite/kb/index/1018, one can check whether a certain printer has macOS 11 Big Sur support. If so, try the support page for your printer once more; Epson may have updated the contents recently. If the support page still does not have the needed driver, see this for a possible workaround:

https://discussions.apple.com/thread/252055101?answerId=253919849022#253919849022


Nov 24, 2020 1:06 PM in response to FLOSSIE1001

Hi,


To begin with, you may want to have a look at these articles:

Solve printing problems on Mac - Apple Support

Add a printer on Mac - Apple Support


However, I guess that you need a printer driver compatible with Big Sur.

Information at https://www.epson.eu/viewcon/corporatesite/kb/index/1018:

"Compatibility details for Epson SX235W

Your product is macOS Big Sur compatible. The product driver is available via the Epson support website.

Printer Driver: Please use v10.85 or later.

Apple Image Capture Application (ICA): Yes. Click here for support on using Image Capture with your scanner."


The problem is that a v10.85 driver is not yet offered for download via the SW235W support page. Some other printers have received updates. So, one approach, used by others while waiting for a file for their own printers, has been to search for a v10.85 driver via another (similar or not) model's web page. This should be looked upon as an experiment; it may or may not work with your printer. See, for example, the various messages under the discussion problema con la stampante Epson WF-2510 - Apple Community (if necessary, you could perhaps try a web translation service such as Google Translate).


Nov 28, 2020 1:14 PM in response to Fallfromgrace2021

Hi,


While waiting for a download specifically for the SX235W, would a v10.85 driver for another printer (perhaps something like the WF-2510) possibly work?

https://www.epson.eu/support?productID=11996&language=en&os=38#drivers_and_manuals


See also my earlier message https://discussions.apple.com/thread/252040989?answerId=253966597022#253966597022.



Nov 28, 2020 4:12 PM in response to 928S

Hello 928S,


My previous message was in response to Fallfromgrace2021 about an SX235W. Downloading a driver for another printer has worked for many, but is only of value if a (macOS 11 Big Sur-compatible) printer driver is not available for a certain printer. In your case, there is a driver (for example, at https://epson.com/Support/Printers/Single-Function-Inkjet-Printers/Artisan-Series/Epson-Artisan-50/s/SPT_C11CA45201?review-filter=macOS+11.x), so no need to download anything else.

Have you tried to reset the printing system and re-add the driver?


Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support

Feb 21, 2021 11:29 AM in response to GRosey15

Hi,


The Epson XP-400 is mentioned in About AirPrint - Apple Support as a printer supporting the driverless AirPrint technology. This means that you should be able to use it (with a network connection) without drivers.


Drivers/software from the printer manufacturer may or may not add functionality.

https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-400/s/SPT_C11CC07201?review-filter=macOS+11.x


Add a printer on Mac - Apple Support

Reset the Mac printing system to solve a problem - Apple Support

Apr 19, 2021 12:00 PM in response to Maxwellton

Hi Maxwellton,


The Epson XP-970 is mentioned in the article About AirPrint - Apple Support as a model supporting the driverless AirPrint technology. This means that drivers should not be needed when a network connection is used (Wi-Fi or Ethernet). How is your printer connected? Have you been using AirPrint?


Drivers/software from the printer manufacturer may or may not add functionality.

Different regions may offer somewhat different downloads.

https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-970/s/SPT_C11CH45201?review-filter=macOS+11.x

https://www.epson.eu/support?productID=27796&language=en&os=38#drivers_and_manuals


Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support

May 24, 2021 3:04 AM in response to gireeshdamodaran

Hi,


You may want to begin by resetting the printing system and re-adding the printer.

Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support

Check whether the operating system suggests a suitable driver.


Otherwise, would a driver from one of the following Epson sites work?

https://www.epson.eu/support?productID=15805&os=38#drivers_and_manuals

https://www.epson.co.in/c/Epson-L130/s/SPT_C11CD81501?review-filter=Mac+OS+11.x



Jul 16, 2021 3:42 PM in response to Kusamartist

Hi,


The Epson ET-2550 is a model supporting the driverless AirPrint technology (About AirPrint - Apple Support). If it is connected to the same network (Wi-Fi router) as the computer, you do not have to install any drivers.


Add a printer on Mac - Apple Support

Reset the Mac printing system to solve a problem - Apple Support


Software/drivers from the printer manufacturer may or may not add functionality.

https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2550/s/SPT_C11CE91201?review-filter=macOS+11.x

(different regions may offer different software).


Nov 24, 2020 3:33 PM in response to Don Parr

Thank you, Don Parr. I followed your instructions. I resent the printing system even though no printers were listed, and downloaded the driver for Big Sur (Legacy_StylusPhoto_1085_AM.dmg). However, I still see no printers when I click Add. Here is a screen print. Do you know what I would type in there?

Big Sur removed epson printer and now will not add it back

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