Big Sur removed epson printer and now will not add it back

I got a new driver(10.85) for my epson artisan 50 last week after being unable to use my printer for a week, post Big Sur update, and installed. Utility let me clean print heads and do two test patterns. After two days of not using computer at all I can no longer print anything. I've tried all the 'tricks', and just no go. And Epson can't help because they're closed for the weekend!

I don't know about the models mentioned, but I downloaded v10.85 for my specific printer, and it doesn't work. I don't see why anything else would work for any other model. But then, I'm not a tech geek. Spent an hour on the phone today with Apple support and still no go. the final suggestion was to reinstall OS11.0.1. I'm gonna wait until I can get Epson on the phone after the weekend before I do that and mess things up further.

Ah, yes. Have downloaded that new driver twice. No go. Also reset printing system...no go. Unplugged everything,(in different orders) restarted, safe boot, nothing. And here's the kicker- when I first downloaded the new driver on 11/24/20, I installed it and opened the utility and was able to do a nozzle check and cleaning(as I hadn't been able to use printer for a week due to no Big Sur update from epson). I did it twice as needed. All fine, and I jumped for joy! Then shut down the computer and went for a t-day visit with my family. Got back today 11/28/20, and sat down to print. Can do absolutely nothing with the printer now. Nothing.

So, get this- I just tried the Utility again and it let me print a nozzle check, and then do cleaning and subsequent nozzle check - which it wouldn't do during session with Apple tech. But then I tried to print something else, and no go. Zip. Nada. Too weird.

Well, that worked. Thank you for that info. Seems my Epson Information was deleted with the OS update. Icon there, but nothing when I click on it.

But that doesn't solve my connectivity/compatibility trouble.

Now we know that the printer as such works, and that the nozzles appear to be OK. It could still be a problem inside the printer to the USB port, though.

Do you have access to a Windows XP to Windows 10 PC? If so, you could carry out a quick comparative test (if necessary, drivers can be found via the Epson support page above). Alternatively, a Mac OS X / OS X / macOS 10.3 to 10.15 Mac?

Hi sergiofrommenlo park,

Would it be correct to assume that you have tried to reset the printing system and then re-add the printer?

There are L120 drivers from other regions as well. I do not know if there are several printer variants, and/or whether this would change anything:

https://www.epson.com.sg/Ink-Tank-Printers/L-Series/Epson-L120/s/SPT_C11CD76401?review-filter=Mac+OS+X+11.x

https://epson.com.jm/Support/Printers/Single-Function-Inkjet-Printers/L-Series/Epson-L120/s/SPT_C11CD76201?review-filter=macOS+11.x

Epson pushed out a software update to my Mac the other day via Apple’s Update setting. I think it covers all Epson printers.

If you didn’t get it, click on the Apple icon in the upper left corner, click “About This Mac”, and then the “Software Update” button in the lower right of the dialogue box.

Not for me. My software is (apparently) up to date,(downloaded the recent Epson driver) but not working. I'm waiting for Epson to call me back(they said a tech would get back within 24 hrs.) Spoke with Apple and went through all the processes, again, and they have no clue. I'm ******. I depend on this stuff.

I got printing problems on Big Sur (Mac Air M1 processor) with my Epson Stylus SX400 USB model.

I installed the last driver 10.85, it scans properly, but when hit to "Print", a message occurs "The printer is paused...", when I click "Send printing" in System Preferences appears an "Error" below the printer name.

Apple says that the driver is probably not working fine, Epson support says to contact Apple support.

I spent an hour on the phone with Apple and they couldn't fix/identify the problem. Final suggestion was that maybe Big Sur needed to be reinstalled. I'm not going there...yet. I then spent two hours on the phone with Epson - escalated all the way to the top, with no fix. Apparently, according to an email I got from them this morning, there's a USB issue that Big Sur has with Epson's Legacy drivers. Supposedly, if you have a wi-fi enabled printer you have a workaround. If not, you're stuck until Apple comes out with an update or you buy a new wi-fi printer.

Hi Don-Parr

You have made my day, my week -

It worked - and I am only an intuitive Mac user- I learn the most when I'm stuck : )

Thank you soooo much for your info

I am indebted to you

I was about to go out and buy another printer!

I wrote to Epson technical dep. (in Italy) and they are looking into what's going on with my Mac and printer. I think I'll wait for either the next Big Sur update or Epson driver fix before buying a new printer. In the meanwhile I'm gonna use my old Windows to print.

Have an older Epson Stylus Photo 1400 that was having the same problem as you guys. Today, from the Epson site, I was able to download Big Sur compatible driver. After downloading the driver, I had to go to System Preferences/Printers and scanners, delete the existing Photo 1400 and add the Photo 1400 back in.

Having done that everything was back to normal and I could print once more.

Hope you guys are now experiencing the same kind of success!

928S - Sorry, I have no idea when the download list was updated, I only started trying to solve my printer problems this morning since I have been busy with other things. If I were you, I would certainly check it out! I only know that there was a list of printer drivers available and my printer happened to be included in that list.

Good luck!