Ringer is very low IPhone 12 pro max

Is there any issue with sound in ringer volume? Me n my husband got new phone. My phone is loud for calls as expected but my husband phone sound is very low. Verified all the settings looks good. Looks like issue in device, any advice would be appreciated..!!

iPhone 12 Pro Max, iOS 14

Posted on Nov 15, 2020 8:09 AM

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Posted on Jan 18, 2021 9:52 PM

I had this problem during setup of a new iphone 12 pro max where the ringtone volume was v low despite the volume being turned all the way up on Sound and Haptics and despite Vibrate on Ring being activated- the phone did not vibrate and the ring tone volume was slight and descending. Even after an hour of sound testing and tech support with AppleCare, (tests on left and right speaker volume levels) and the Apple tech believe this ringtone volume issue to be a hardware issue and intimated that a new replacement iphone might be needed. I decided to quickly google and Brooklynrican's answer saved the day - was spot on correct:

"Go to settings, then Accessibility.

select Face ID & Attention.

in the middle you’ll see “Attention Aware Features”. Turn this off.


THANK YOU Brooklynrican. I think the problem may have originated during the SET UP of FACE ID step which we did not establish properly and so ended up skipping - perhaps this somehow turned on the Attention Aware feature which resulted in descending and low ringtone and no vibration. Hopefully Apple will put in a fix for this with the next update as it was perplexing even for their tech folks to figure out.

75 replies

Nov 17, 2020 6:07 PM in response to prathima68

I've been back and forth with Apple and AT&T and neither of them can figure it out. Trying to exchange the phone and neither will do it. AT&T says cause they don't have any phones in the store Apple should do it via the warranty. Apple says since you didn't buy it with us AT&T should replace it. This has been going on for 4 days now. No one can figure out why the volume is starting out high and then dipping real low. One AT&T agent said she was told that Apple added this feature. That if your phone is still, or you're not holding it the phone rings normally but if your holding it when it rings or an alarm goes off then it starts off loud or normal and then gets low. If this is true I hope the Apple engineer who thought this was a good idea gets punched right in the face!

Aug 16, 2021 5:13 PM in response to brooklynrican

Did not work for text tones. It was working beautifully on my iphone 12 mini up until today. I have an appointment at apple store and I am within my 14 days so I think I am going to return this and go to an Iphone 11. I spent time on the phone with apple tech today and we could not find out why it just started happening on its own. Their tech said they have not had any complaints about it, but as far as I have read they have had plenty.

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Ringer is very low IPhone 12 pro max

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