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mennanov Author

Level 1

11 points

Stuck at lock screen, macOS Big Sur

Sometimes I'm unable to login once my macbook is locked: after i enter a correct password and hit Enter all the elements on the screen become disabled (see the screenshot).

MacBook Pro (Retina, 15-inch, Mid 2014)

Posted on Nov 15, 2020 9:25 PM

Top-ranking reply

merlinapple

Community Specialist

Posted on Nov 23, 2020 7:31 PM

Hello mennanov,

It sounds like you're experiencing some issues with your MacBook freezing. We will be happy to help.

Let's try a few steps that may help you get this working as expected:

Shutdown the computer, wait 30 seconds, restart the computer.
Disconnect all third-party peripherals.

Try the following steps one at a time to see if they help:

If this doesn't help, let us know. We're standing by.

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Stuck at lock screen, macOS Big Sur

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