FaceTime and Messages Login Issues

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Level 1

10 points

FaceTime and Messages Login Issues

After updating to Big Sur (or v11.0.1), my FaceTime and Messages are not able to login with my current Apple ID (it's ok when using other apple id account).

I have just changed my Apple ID account's password today, I wonder if this affect to FaceTime or Message? I have tried to check the System Status but all of them are available. I've also tried to Reinstall Mac OS Big Sur, Reset NV RAM, Reset Key Chain, but nothing works for me. I have spent for 5 hours searching my problem on the Internet, but no ways.

A little more details, with FaceTime, after filling out the login form, it's just loading like the figure below. Then, it returned to the initial login form without any warning or error detection.

After click on Next button

After loading for 5s, it returned to the login screen

About Messages, when I launch it, a login form will appear. Although having login successfully, this form will continue to show up after 5s after logged in. In addition, during 5s after logged in, I try to send message but an error has occurred (as the figure below).

MacBook Pro 16″, macOS 11.0

Posted on Nov 16, 2020 5:23 AM

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Answer 1

Nov 16, 2020 3:24 PM in response to phulengo

I have completed all the steps to reset my password, logging off from my MacBook Pro and iPhone and logging back in and I still can not open iMessage or FaceTime. I am getting the same exact results as this article shows.

I am able to log onto https://appleid.apple.com/ without an issue and it shows phone my iPhone and MacBook.

Please Help!

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Answer 2

elpatt

Level 1

4 points

Nov 18, 2020 10:11 AM in response to phulengo

I have the same problem. I'm logged into iCloud but can't log into iMessage or FaceTime with the same Apple ID on the same computer. I've done all troubleshooting steps and spent over 2 hours on the phone with tier 2 support. They collected data and supposedly sent it to Engineering but I didn't hear any result and now they are not responding to my emails re: my open case. it really sucks bc I WANT TO FACETIME MY FAMILY ON THANKSGIVING APPLE

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Answer 3

phulengo Author

Level 1

10 points

Nov 19, 2020 3:49 AM in response to elpatt

@elpatt

I'm able to log in my account in the Apple's webpage, but with FaceTime or Messages, it just loading then kick me back to the login screen.

There are other ways to make video call with my family but FaceTime is the most convenient one. I hope Apple will give solution for this issue asap as well.

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Answer 4

Nov 18, 2020 10:46 AM in response to elpatt

My problem ended up being that Apple had my account blocked. They unblocked it and iMessage and FaceTime started working again. You can also create a new Apply ID, which will work as well.

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Answer 5

elpatt

Level 1

4 points

Nov 18, 2020 10:50 AM in response to tmannino16

when i called in september, the senior advisor told me that "unblocking" wasn't a thing (I had seen reference to it on a forum) :( I'm waiting for another senior advisor right now.

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Answer 6

phulengo Author

Level 1

10 points

Nov 19, 2020 3:45 AM in response to tmannino16

@tmannino16

Yeah, my account is also blocked when I'm trying to login & reset password many times. However, after unblocking nothing has changed for me :(

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FaceTime and Messages Login Issues

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