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User profile for user: ajdub22
ajdub22 Author
User level: Level 1
8 points

iMessage and Facetime not working on my Mac

I have a 2017 Macbook pro. Since about December (around when I got the update) I haven't been able to send iMessages (I use facetime way less, and noticed the problem with it only recently). They would never send and that little red ! would pop up next to the message.


Soon after this, I was signed out of iMessage and haven't been able to sign back in. I reset my password and everything--twice. It takes forever to load after I log in, and then inevitably says "An unknown error occurred" or the app crashes. Sometimes I am taken to the messages screen, and the same problem as before happens with the "!".


I have contacted customer support and talked with them for three days, and they had me try a variety of different things. I ended up re-installing the update Big Sur, resetting the NVRAM, freeing up a lot of storage, among other solutions that are google-able. Because of the pandemic, the Apple store isn't taking any appointments. I just want my mac back!

MacBook

Posted on Jan 15, 2021 1:04 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,555 points

Posted on Jan 15, 2021 1:19 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,555 points

Jan 15, 2021 1:19 PM in response to ajdub22

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

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iMessage and Facetime not working on my Mac

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