External mic not working with Apple Facebook app

I use Facebook Live daily to post videos and have been using a Rode Wireless Go microphone plugged into the phone (iPhone SE - 2020) successfully for many months for my audio. After the iOS 14.2 update now any external mic will not work with the Facebook app, but all those same microphones will work fine to record audio in other audio / video apps. The mics will also work fine with Android phones. It seems to be isolated to the Apple Facebook app after the update. Any ideas?

iPhone SE, iOS 14

Posted on Nov 16, 2020 1:19 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 12, 2021 10:44 AM

IT'S FIXED!!! FINALLY!!!


I've just done several tests and Facebook iOS version 305.0 WORKS without having to use ANY other program AND the mic can be plugged into the iPhone BEFORE you start Facebook Live! Using an iPhone 11 Pro Max with the Apple lighting adapter and a simple lapel mic.


One iPhone secret you may not know. If you go to updates, and PULL DOWN ON THE SCREEN AND HOLD FOR 3-5 SECONDS, then let go, OFTEN you will be see many more updates show up. I have had it show maybe 2 updates, or even none, and after pulling down the screen and letting go I've suddenly had 20+ updates sometimes show up.

329 replies

Nov 26, 2020 6:15 AM in response to vegadays

Interestingly, I haven’t upgraded to the 14.2 but... this happened to me and to others I know who have to do lots of live streaming now. Two things I have learned. For me, I only have to do step one. But For others, step two will be necessary.


  1. For FB Live, as others have said, begin the live stream and only after it has begun, plug in your device. This seems to be the only step necessary for me.
  2. A second step is to then swipe down from the right corner of your iPhone screen and open the iPhone control panel. Choose the audio box (the triangle and rainbow) (see photos) and then choose the device you are connected to.


Again, for me, it only shows headphones. But others seem to have other options.


How this helps.

Dec 23, 2020 9:28 PM in response to vegadays

I struggled with this when I first noticed this in mid-November. Tremendously frustrated not being able to find any support about it online. Tried what seemed like everything to no avail. Our Røde XLR to lightning connector worked fine with other apps but not Facebook. (This actually forced our hand to a new live-streaming platform using OBS and multiple Canon cameras.)


Found this thread yesterday after realizing I’d need to stream with the iPhone today. Like some who have posted here, I too tried the suggestions here on my iPhone with no success while my friend’s iPhone worked successfully (same version of IOS and Facebook.)


After comparing a number of iPhone settings between our iPhones , we determined that you’ll need to:


1) Ensure that Bluetooth is enabled on the iPhone. (I also disabled uploading photos and videos in HD in Facebook settings.)

2) Start the live broadcast.

3) Connect the external mic after a couple of seconds.


That did the trick for me. Hope this helps, particularly for those who state that the fix used to work but stopped working.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

External mic not working with Apple Facebook app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.