Can't print or add printer in Big Sur

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Level 1

10 points

Can't print or add printer in Big Sur

I recently updated my MacBook Pro to Big Sur, and whenever I try to print from Adobe Acrobat Pro DC, Acrobat crashes. I tried to print from Preview instead, and got an error message. I tried uninstalling and reinstalling Acrobat, still crashes. I removed my printer, an Epson L360, but when I try to re-add the printer, I get an error message as well (attached screenshot). I reset the printing system, and still get the same error when trying to add the printer.

Apple, THIS IS A HUGE PROBLEM!

MacBook Pro 15″, macOS 11.0

Posted on Nov 16, 2020 4:06 PM

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Answer 1

Top-ranking reply

IlDolceFarNiente

Level 1

4 points

Jan 10, 2021 4:07 PM in response to Jan Hedlund

Thanks a lot Jan for the support page you shared!

It was of great help, I had this same exact problem with my Ink Tank Printer Epson L360 since the very instant I have installed Big Sur, but after I have reinstalled the driver software from Epson, it started to work properly!

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Answer 2

Dec 7, 2020 4:56 PM in response to sassyveg

Can you show us the link of the driver page?

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Answer 3

Jan Hedlund

Level 7

24,235 points

Dec 7, 2020 8:22 PM in response to insight10.9

Hi,

This is a support page from one region:

https://www.epson.com.sg/Ink-Tank-Printers/L-Series/Epson-L360/s/SPT_C11CE55501?review-filter=Mac+OS+X+11.x

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Answer 4

sassyveg Author

Level 1

10 points

Nov 16, 2020 4:18 PM in response to sassyveg

After doing some more research, I reinstalled the driver software from Epson, then was able to add the printer again, and now (fingers crossed) everything seems to be working.

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Answer 5

Jan Hedlund

Level 7

24,235 points

Jan 10, 2021 4:46 PM in response to IlDolceFarNiente

Hi,

You're welcome! Glad to hear that.

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Answer 6

Nov 16, 2020 6:29 PM in response to sassyveg

you just did what I was going to suggest. Epson and Apple work well together and driver fixes are more efficient than for HP. I have been HP several years now as E was too expensive on printer ink.

i had to replace two HP printers because of OS issues after OSX. I still use HP but have not done a test through my Mac desktop for simple reason of fear.

Glad your E drivers are compatible,

I will wait before doing a test run:

thank you for posting on waiting a couple hours of days for Epson to pair up with Big Sur.

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Can't print or add printer in Big Sur

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