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iPhone 11 stuck at Apple logo

Iphone 11 stuck on apple logo. Can you help? Tried everything I can find on google.

Phone got stuck on apple logo while charging. I've tried soft reset. I've tried connecting to iTunes and updating. It just gets stuck and says unable to finish update.


[Edited by Moderator]

iPhone 11

Posted on Nov 16, 2020 9:26 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 16, 2020 9:30 PM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Nov 16, 2020 9:30 PM in response to tita888

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

iPhone 11 stuck at Apple logo

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