Issue with rear glass iPhone 12 Pro cracking/ smashing easily

This is crazy. I’ve had this phone 4 days and the back glass cracked with out any accident. Spoke with an Apple representative and they have not heard of this being a problem. Now I have to spend $$ to get it fix. I thought this new iPhone 12 max Pro had a new stronger glass and case.

I have a iphone 12 pro max and I just took the case off yesterday to put a new one on and the entire back glass is smashed. I didnt even noticed until I took the case off. This seems like a serious design flaw, why on earth would there even be glass on the back like this.

[Edited by Moderator]

I had an iPhione X for years, been dropped, chucked about and generally abused, although pretty scratched it's not cracked or broken.

Now, my daughters brand new iPhone 12, beautifully looked after but droppped from 30 inches onto a wood floor, in Apples protective case and the rear completely shattered all over.

Apple is losing customers to Android phones which use more durable materials and are generally higher spec and much better value.

My glass shattered in a case after falling about 2 feet. I have the 12 max pro and was super disappointed. It didn’t impact the images of my camera initially but is now adding prisms too the photos. I have had multiple iPhones and never had the back shatter like this. I also had the phone less than a week. So disappointed! The phone insurance wants to charge to replace the glass $250.

So disappoint!!! I have the iphone12 pro less than 2 month, the back cracking very easily when it drop from 2 feet high. I never expect an Apple product would cracking like this so easily. What am I gonna do ? I don't have apple care

[Edited by Moderator]

I had my new Iphone 12 max for a week and in otterbox case.... I noticed glass around camera was cracked about a week later... took off case and it was cracked all over. I reported this to apple and they said i must have dropped it and they would not repair. I have had many iphones and this has never happened... I do not recall dropping the phone and really lost for words. This phone has issues with back glass.... warning before you buy.

This page:

iPhone Screen Repair & Replacement - Official Apple Support

states:

The repair pricing in this chart applies only to screen damage. If you have any other damage to your iPhone, you'll pay additional costs.

If you click on the "additional costs" link, you will find the associated prices:

If you have AppleCare+:

• AppleCare+ Service Fee: $99

Otherwise:

• iPhone 12 Pro Max: $599
• iPhone 12 Pro: $549
• iPhone 12: $449
• iPhone 12 mini: $399
• iPhone 11 Pro Max: $599
• iPhone 11 Pro: $549
• iPhone 11: $399

…and so on.

The back glass is considered an "Other damage" repair and will result in replacement, not repair of your device.

Dude I’ve had this dumb phone for one month and a half and the entire back is cracked because I dropped it half a foot in a inside of a phone case and the only option they’re willing to give me is replace the phone for an extra 200 dollars

IM GOING BACK TO ANDROID AND I SUGGEST EVERYONE IN THIS THREAD DOES TOO S LINE AND NOTE SERIES HAVE NEVER EVER GIVING ME THESE ISSUES DROPPED A S10 ONCE FROM 7 STORIES UP IN A OTTERBOX NP GBYE APPLE

You agreed that

”your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is also welcome.”

(ASC Terms of Use.)

If you want Apple to hear your plight then this is not the place for it. It is not a chat area or a complaints department.

This is where to go to be “Heard by Apple”

Product Feedback - Apple

or here: 

Get Support

Claiming 700 me-toos out of 79.9 million sales in Q3 alone is not going to impress anyone either.

We the support volunteer group gave our advice early on:

• Get it fixed.
• Next time cover it against accidental damage.

The links are in my previous post.

Click on "Learn more," then "Tech Specs" on any of those web pages, but here you go again:

• iPhone 12 and iPhone 12 mini - Technical Specifications - Apple
• iPhone 12 Pro and 12 Pro Max - Technical Specifications - Apple

You had your support from here:

• Get it repaired (replaced)

https://support.apple.com/iphone/repair/service

• Take out AppleCare+ next time
• Contact Apple here: Get Support
• Report bug to Apple here

Product Feedback - Apple

There is no other support available.

• You don't have to purchase a new phone; in most cases if you don't have AppleCare+, the cost for this repair for the iPhone 12 is $449 (iPhone 12 Mini $399, iPhone 12 Pro $549, iPhone 12 Pro Max $599.)

iPhone Repair - Official Apple Support

Thanks, We all understand. None of us will get a free phone as this would be a huge recall for iPhone 12 max. Our point is the phone has a weak point that I have never experienced before with any other Apple phone. We should make people aware before they spend money on this specific phone. This should not happen at this price point. I would not even want this same iPhone phone if I got a new one. My iPhone 7 was great.

“....Yes. It easily cracked the back glass.

can apple care repair this for $99?....”

AppleCare Plus covers up to two accidental damage replacements. Cost is $99 fir rear glass.

Normal annual 12 month warranty will not cover it but you may be offered a reduced price replacement phone.

AppleCare Products - iPhone - Apple

We are all users just like you, why are you shouting at us? Personally I don't care which smartphone you buy, get the one that most meets your needs. If you buy from some other manufacturer and the glass breaks on that one post in their site.

Go here to get Apple to hear you -> Feedback - iPhone - Apple