Has anyone had issues with the rear glass cracking mine broke very easily by placing the iPhone 12 pro and iPhone 12 pro Max back to back to check sizes.
iPhone 12 Pro, iOS 14
SmellyToad wrote:
Looking for constructive support here - does anyone have any information on any constructive and proactive action Apple has taken to resolve this issue?
There is no action for Apple to take here. Glass is glass and glass can break. Samsung phones are glass back and they can and do break. Google phones are glass back and they can and do break. If you purchase AppleCare+ Apple will replace the phone for $29 if the glass cracks, not $99 as I believe one of your posts suggested. If there is other damage, with AppleCare+, the replacement cost will be $99.
Since you seem to be really miffed you own a phone which has glass and the glass can break, here's an idea for you. Put a screen protector on the back glass, like most people also put on the front glass. It could really help if your phone falls because screen protectors often absorb the impact and the protector may crack, protecting the back of your phone. Here's a link to some you could order on Amazon --> https://www.amazon.com/s?k=screen+protector+back+glass+iphone+13&ref=nb_sb_noss_2
I have had smart phones for 15 years or longer and never had the back of the phone crack while in an approved case. Neither has my husband or any friends.
You’re free not to, and no, I am not an Apple employee nor is anyone else here not specifically identified as such.
Yet the back has been glass since the first iPhone that supported wireless charging.
Feel free to feel "let down," but every other brand's glass breaks, too.
Yes, you've gotta wonder!!!
Spot on!
Ditto
No, you gotta read the next page.
If you are going to respond to posts as far back as page 16 please use the blockquote icon if you are on a Mac or copy and paste the comment you are responding to.
Given the tens of millions of devices out there, a tiny percentage have broken rear glass.
It's also not just Apple.
Not a defect.
It doesn’t matter what any other iPhone did or didn’t do, you subjected the back glass to stress by putting it in your back pocket and it broke as a result.
Pretty straightforward.
This is a perfect opportunity to bring it into Apple to have them verify this was a non-impact failure of the back glass. Please keep this thread updated if you have any success dealing with them.
If you feel it is, allow Apple to decide definitively:
Issue with rear glass iPhone 12 Pro cracking/ smashing easily
