I upgraded to Apple One a few days ago and now my Apple Music is not working. I lost all my Playlists and Songs and Apple Music is wanting to to start a new subscription even though it is included in my Apple One Family Plan.
iPhone 11 Pro Max
Hi 4RoastBeef,
When you start an Apple One subscription, existing subscriptions such as Apple Music will automatically canceled once your billing for Apple One begins as mentioned here:
Since you manually cancelled the subscription, we'll want to have you speak with Apple Support using the previously provided link to confirm next steps to restart the subscription properly.
Take care.
Hi 4RoastBeef,
you encountered same problem with me. Following is my discussion thread.
https://discussions.apple.com/thread/252084370
short answer is: if you want to use the Apple Music service during this one month Apple Month free trial, you need to subscribe Apple Music again and pay....
Thank you.
Thank you. This is what I did and it appears to have worked.
Hi 4RoastBeef,
Welcome to Apple Support Communities! We understand that your Apple Music subscription is no longer recognized after starting an Apple One subscription. We'd suggest reaching out to Apple Support for a closer look. You can contact them by selecting Billing & Subscriptions here:
Cheers!
Did you cancel your Apple Music service after signing up Apple One?
Yes, I did cancel my Apple Music after I signed up for Apple One.
Apple One is not showing Apple Music
