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Apple One is not showing Apple Music

I upgraded to Apple One a few days ago and now my Apple Music is not working. I lost all my Playlists and Songs and Apple Music is wanting to to start a new subscription even though it is included in my Apple One Family Plan.

iPhone 11 Pro Max

Posted on Nov 17, 2020 10:15 AM

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Posted on Nov 26, 2020 11:01 AM

Thank you. This is what I did and it appears to have worked.

7 replies

Nov 25, 2020 2:50 PM in response to 4RoastBeef

Hi 4RoastBeef,


When you start an Apple One subscription, existing subscriptions such as Apple Music will automatically canceled once your billing for Apple One begins as mentioned here:


Get Apple One


Since you manually cancelled the subscription, we'll want to have you speak with Apple Support using the previously provided link to confirm next steps to restart the subscription properly.


Take care.

Apple One is not showing Apple Music

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