Big Sur does not work with Bluetooth

My Bose Headsets will connect to my iMac for about 6 seconds, then disconnect.


2019 Imac


What I've tried but does not work:


Chat with apple support


Turn on and off BT

Reset the BT module

Remove all BT devices

Reset Bose Headphones removed all other BT devices it stored

remove all peripherals except keyboard and mouse

Reset NVRAM

Reset SMV

Tried connecting without any peripherals

Tried connecting with all other devices in the building shut down.

Connected headphones to other devices like my iPhone, a Windows laptop, all have 100 percent connect and function rate. including a little Raspberry Pi.

Tried connecting with a Logitech 800 headset that also connects to all the other items.


At some point, it has to stop being my fault.


I have come to the conclusion that Big Sur has an issue with Bluetooth, does not function with other than the wireless keyboard and mouse, and that there is nothing left for me to do to make it connect. It simply doesn't work.


Since my bluetooth headphones are mission critical for me, there is no other option than restoring the previous and functioning version of MacOS, and continue working rather than trying endless dead end tricks that repeat the original problem to get it to function.


I'll revert and hope that Apple gets around to fixing this problem.


Bummer



iMac 27″, macOS 11.0

Posted on Nov 17, 2020 10:50 AM

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Question marked as Top-ranking reply

Posted on Nov 20, 2020 7:25 AM

Update: I was able to fix the problem with the following steps:


  • Open Terminal app
  • Type in: sudo rm -rf /Library/Audio/Plug-ins/HAL/
  • Restart your iMac


Hopefully this works for you. It was a huge relief for me.

Similar questions

44 replies

Jan 30, 2021 8:13 AM in response to Michael Coslo

I have this issue too, after my iMac upgraded to Big Sur. I tried all the recommendations of resetting bluetooth, resetting PRAM, resetting NVRAM. Through trial an error of deleting and restoring devices one by one, and disconnecting all USB devices, other than the UBS keyboard and mouse in case bluetooth stop, as soon as a SSD USB drive was attached, bluetooth did not work at startup. Using USB keyboard and mouse, after logging in, bluetooth works. Disconnecting USB SSD works. I have a standard USB HDD no problem. On phone with Apple support now. Current work around is to disconnect drives and plug back in after getting past the start up screen. It's a new phenomenon to Apple, so if this is your condition too, please report.

Dec 15, 2020 9:50 AM in response to Sillybugs

Okay - think of terminal as a very powerful way to control your Mac. But don't be afraid of it, it is pretty cool.


Look for it in applications/Utilities folder. double click on it, and you can copy and paste the command from here:


sudo rm -rf /Library/Audio/Plug-ins/HAL/


Quick first lesson - when you type in sudo and whatever else, it is expecting a password after you hit enter. (think administrator. Type your password in, hit enter again, and there ya go. Let us know if that works.

Jan 4, 2021 8:19 AM in response to Michael Coslo

Hi All previous commentators,


I had the same problem, after installing Big Sur.

After trying all of the previous suggestions, and none of them working, I decided to re-install my bluetooth headphones.

Pioneer SE-MJ553BT.


By re-install, I mean "re-pairing" the headphones to my iMac, as one does when first purchasing a new item!

Worked immediately.


Hope this helps those who are still not connected.



Jan 6, 2021 12:53 AM in response to Bob Basket

Hi Robert,


I had the same experience, (with my headphones not connecting), and I went back to basics to get them to 'pair up'.

It might be a way to get your mouse to 're-connect' as well.


Start over as if the computer is seeing your equipment for the first time.


I also opened Bluetooth Preferences, went to "Advanced", unchecked all the boxes, then restart. Finally go back to the preferences and re-check all the boxes.


It's worth a try, but both these things cleared any previous problems I'd had with my phones, it might work with the mouse too and keyboard, as they are both registered as connected to your Bluetooth. (I assume.)

(Even my headphones were still visibly connected to Bluetooth in the 'Devices' window, but they were greyed out and when clicked to connect would show "Connection Rejected".)


Hope you find a solution Robert,

Cheers,

Graham.

Jan 10, 2021 3:02 AM in response to Atom55

This was my problem until 2 minutes ago, then I scoured the Bose speaker instructions. So I don’t know which Bose speaker you have but this is what I found worked. First establish if you can get Bluetooth connections at all with your MacBook.


If all well there & you know Mac connections are working then, with your speaker turned off, press & hold down the mute button for 10 seconds until the indicators briefly flash then turn speaker back on and there you go.. Worked immediately for me.

Hope it works for you.

Jan 9, 2021 3:36 PM in response to Atom55

Let's walk you through this.


Open Terminal It will show you the last login, then the name of your mac, then a little square box after that.


Copy and paste sudo rm -rf /Library/Audio/Plug-ins/HAL/ then hit enter

it will ask you for your password. type in your system password and hit enter

You won't see your password as you type by the way. Unix whackyness there.

In this case, there won't be any other feedback. Close the window, and restart, then see if it works.


You should reset your Bose BT device as well. before trying to hook it up again.

Jan 3, 2021 1:09 PM in response to markfrom서울

Hi - One of the weird things about Unix or it's brother Linux is that when you use sudo, and it asks for the password after you have typed in the command, you will not see your password that you typed. It will happily sit there forever until you close the window or type the password, then hit enter.


so you would type in sudo rm -rf /Library/Audio/Plug-ins/HAL/ then hit enter

Then you type in your password, (but you won't see it) Then hit enter

In this case, there won't be ant other feedback. Close the window, and restart, then see if it works.


Hope this helps


Feb 10, 2021 10:52 AM in response to mohamadfromdetroit

Same here. Serious BT connectivity issues after Big Sur upgrade. The recently released update did not fix anything for me. Noticed BT initiation lagging at boot. If USB peripherals connected no BT. BT drops sometimes.With USB peripherals connected need 3rd party mouse and wired keyboard. System reports connecting to Magic Mouse and Keyboard but no response to input. Tried all the fixes suggested. Created new Admin account to troubleshoot. No difference. Tried to reinstall Big Sur but won’t downgrade since I applied the latest patch. Do not feel like erasing my drive and installing from scratch as I am not sure it will fix anything. Everything worked fine in Catalina a week ago. Why did I upgrade ???

Dec 15, 2020 6:15 AM in response to Vincent Bove

Ok, started using a Mac about 5 days ago so I'm very ignorant and haven't a clue where Terminal app is to start with?

I'd updated to Big Sur, no connection with Bose bluetooth speaker or headphones and also AirPods which I thought would be no problem. Then downloaded the OS update which I thought was going to be the fix but it made no difference. Now I'm thinking maybe I should try your fix instead.

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Big Sur does not work with Bluetooth

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