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HomePod Mini Internet Connectivity Issues

I am having issues with HomePod mini not connecting to the internet. My other HomePods have no issue when I ask a question etc. But when I ask one or both of the HomePod mini's it says " I am having trouble connecting to the internet.


I followed the trouble shooting steps apple provides but it goes back to "I am having trouble connecting to the internet." after a couple of hours. Then it is normal again.


If anyone has a solution or has also experienced this issue?

HomePod mini, 14

Posted on Nov 19, 2020 8:10 AM

Reply
259 replies

Dec 5, 2020 3:44 PM in response to j_mcclendon

I am having the same issue/s. I have an open ticket with Apple Tech support. I had the HomePod mini since Black Friday. I have an 11and a MBP. I am using iTunes Remote on my iPhone 11 and I use my spare MBP as my music server. I use apple TV's connected to sound bars and two of the apple tv's are connected to two integrated amps with a set of speakers connected to each. I can play music from my iPhone to all the Apple TV's simultaneously. Since the Mini uses airplay just as the apple tv's do, I thought there would be no issues. The mini shows up on the app (iTunes Remote) on my phone and it connects and plays but, it stops and starts. I cannot get even more than 20 minutes of play before it stops playing. Then is starts back up 3/4 minutes later and plays for another 10 minutes. The other issue I have is the mini will also stop playing even when I have my 11 directly connected to it via airplay using any of my music apps on the 11. Then the mini disconnects from my iPhone 11 and connects out into my living room where I have my MAC music server and starts playing songs from my iTunes (Recently Added) songs in my iTunes library. I wouldn't mind if it would play from my main library but, I do not think it has the programing to interface with iTunes libraries, yet. It appears the mini is setup to connect and play from Apple Music and the two other streaming services at this time. As I was sitting in my audio room typing this Post, the mini has stopped and started three times. LEt's hope Apple's software engineers can figure out this shortcoming/Bug. Whichever it is. good luck to y'all. Bob


Dec 6, 2020 6:32 AM in response to j_mcclendon

Same problem here!!!!! I have all Apple products in the house and these %{*] speakers are the worst!!! When they do connect they stop in middle of a song. But I am always having issues with connectivity. Come on Apple, you are better than this!! I really don’t want to call as last time I was on the phone with 2 hours. I should not have to spend this much time on Apple product.

Dec 6, 2020 8:53 AM in response to Marky5

Marky5, thanks for the suggestion but I never set up a profile picture. Now my pod won’t reset. Following the process of keeping my finger on the top until you hear her say the pod is about to reset, that function does not happen. It just comes back up and I have to redo the setup again. Also, the pod does not allow me to choose the WiFi network so that I could try using the 2ghz network.


Any other suggestions?

Dec 6, 2020 10:15 AM in response to Sans-hole-o

Marky5, I appreciate you taking time out of your Sunday to assist me. So here is what I have tried: I do not have recognize my voice activated so it does not show up under Home or the Pod's settings. I have reset and removed the Pod from Home. I also rebooted the pod. I even went into settings on my 11 and changed my wifi network to the 2G connection so when I rebooted the Pod and started over, if it looks at my current wifi setting it might go to 2G instead of the 5G network. The Pod itself does not have an option to select networks that I have seen. It still continues to stop playing no matter which music source I have it connected to. I should hear back from my apple senior advisor Mon/Tue with an update for the engineers.

Dec 6, 2020 10:22 AM in response to Sans-hole-o

My WiFi connectivity problems are solved. My HomePod Mini is sitting right in front of my iMac and also next to my wireless printer. Even though these other devices had no connectivity issues, the HomePod Mini did. My WiFi access point is about 50’ away from these devices. So I added another access point in the room where these devices are located and connectivity issues of HomePod Mini have been eliminated.

Dec 6, 2020 10:37 AM in response to dasto

Dusto, your solution sounds like it works for you and thank you for participating in this discussion. However, it would defeat the purpose of portability for me and maybe for others. I want to be able to move it to my front porch when I am out there. When I have guest staying overnight, I will place one in that room so they can wake up or go to sleep with their favorite playlist. For now, I only have one Pod. When (if) the issue of cutting off and on is addressed by Apple with either a SW fix or they come out and state that the Mini Pod is primarily intended for Apple Music subscribers, I will purchase additional units to permanently place throughout my home. Thank you again.

Dec 6, 2020 11:01 AM in response to robertfrompenndel

Yes, I hope Apple find a solution for all users. I bought 2 Minis as soon as they became available. My second one is only about 15’ from my router and did not have connectivity issues with that one.


The other issue we had was getting the Minis to recognize my wife’s voice. Apple support suggested force reset of her phone which corrected the issue. We had tried rebooting the phone but had not thought to try a force reset.

Dec 6, 2020 12:01 PM in response to dasto

Well, so the consensus is turn off, and then perhaps turn on again, although I’ve left it off, “recognise my voice” in the home app home settings. Force reset the device that is being used with the mini, try and get closer to the WiFi router and finally, hope it’s an easy software fix with Apple. Still, between us hopefully we have something that can be used by the Apple community.

Dec 6, 2020 12:04 PM in response to j_mcclendon

This worked for me. Go to the home app on the device used to set up mini. Press on the little house in the top left.

find the home settings.

press on the picture/name of yourself is, this takes you to a final menu and turn off “recognise my voice”. This worked for me, then if it does work you could try turning it back on or just leave it off as I have.


HomePod Mini Internet Connectivity Issues

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