HomePod Mini Internet Connectivity Issues

Good morning fellow bloggers and Apple HomePod/Mini owners. Thank you all for your patience, feedback, loyalty and determination with your Apple product issue. For a 68 year old guy who does not do social media, the experience on this forum was a pleasant one. I have no idea of the age range by it appears there was a global participation. All of your suggestions were appreciated and I tried everyone of them and none of them resolved the issues I described in my posts. I did suggest to my Apple senior advisor that he and or his fellow Apple engineers review this blog to gather all the data that you all presented in hopes that they will appreciate all the diagnostics and discoveries that all of you have shared on this forum.

This will be my final reply because Thursday, 12/10, I returned my Pod to Best Buy. I picked up the Sonos Move speaker. Best Buy had on left over from Black Friday and they sold it to me for $299.00. The regular price is $399. It is portable, light weight, rechargeable, has wifi/BT and is IP56 waterproof. I thought about buying the HomePod but it is not portable, waterproof, or rechargeable.

From what I have read, some of you have way more patience and technical persistence than I do. Back when I was in the field, I gave it X number of hours and tries before I deemed the equipment SNAFU and replaced it. I am Cisco certified and back in the 90's troubleshooting routers, switches, hubs, modems, circuits, etc was more costly than returning and reinstalling. I was surprised to notice that by looking at your profiles, some of you engineer/technical types have pursued a resolution for a piece of equipment far longer than you may have on the job. I am not certain as to why but, I would suspect it is due to your loyalty and appreciation for Apple products. I know that many of the participants on this forum have appreciated that level of participation and input. However, a $99 Apple device is not worth that amount of time because most of us can return it and get a replacement or your money back.

I hope you all the best and trust that you or Apple will resolve the issue/s. Best regards, Bob

I bought 5 HomePod minis for use throughout the house. They generally worked the first couple days, but then issues started. One by one each (except one) had problems -- from "trouble connecting to the internet" to just flat out not even powering up anymore. I've already returned 2 after doing all the troubleshooting recommended (resetting, restarting, etc) and even wiped a new iPad clean to operate as solely the "home" device. I'm now down to just 1 of the 5 working. Any recommendations (other than Sonos)?

Something new I have noticed since the firmware upgrade..

The DHCP Lease time is 7 Days. Connected 802.11a (5 Ghz)

3 x Home Pod Mini Power cycled at 11.00.am

a continuous ping every 5 seconds to each Home pod mini

11:00am next day pings stopped to all 3 home pod mini

Once they stop working.. If I touch them they say "having trouble connecting to internet" but then 30 seconds later the ping starts working and then they are operational again with out the power cycle.

"Once they stop working.. If I touch them they say "having trouble

connecting to internet" but then 30 seconds later the ping starts

working and then they are operational again with out the power cycle."

This did not last long..... 3 songs and then the AIRPLAY2.0 to VSSL speakers stopped. then 30 seconds later the Home Pod Mini Stereo Pair Stopped. I then tapped the Sterio Pair that stopped and it started playing another song so I had a sterio pair playing two seperate songs. when I said "Hey Siri Stop" you could see them both accept the command and then talk to each other to see who was this command for and then 1 stopped.

2 minutes later both stopped responding to the ping again.

I am going to try and get a WiFi packet capture now just tricky as needs to be running for a long time to catch the event.

Exactly what's going on with mine. They all seem to have a mind of their own . The odd thing is that out of the 5 that I have, one actually works perfectly. All others I've tried everything ... only for a couple to work for a couple songs and then kaput. By the way I have a new (2-month old router) and 1GB fiber connection ... but have tried re-setting all of that too. Back to Sonos (the only non-Apple tech in my house), I guess.

This is exactly what’s happening to me. If reset, it works for about a day and then breaks again. This is my first HomePod and it sucks so far. It’s useless basically. I end up having to take out my phone to do what I bought this mini to do. I hope they fix this soon.

I’m not sure if this is a uk thing, but since the update mine has been working perfectly, also noticing an improvement to the sound quality with bass sounding punchier. No drop outs, or the annoying disconnection when walking too far away with my phone despite not using airplay. I’d say so far mine is fixed

@jtingley - no issues whatsoever with my Eero Pro system. I have the model with the single base station and 2 Beacons covering a 2-story 2300 sq ft house. We have about 20 devices connected at all times, nobody complains.

3 big HomePods and 1 Mini, happy in a HomeKit system together along with a couple of Apple TVs and a slew of iPhone/iPads/Macs and more.

To restate an earlier post of mine: everybody PLEASE post what kind of wifi router you are using. The issue with HomePod Minis is not stand-alone - it is the failure of an interaction between the HomePod and the router. Very clearly, only some router/HomePod combinations have problems, and others do not. Tell Apple what router you're using, that will help them to troubleshoot the issue.

Nerd alert out.

My connection issues with my mini’s have gone away since ditching my blue cave for an eero 6 system. I’m still a little resentful that that fixed the issue as my Blue Cave worked really well. But I will say that along with my HomePod mini issues disappearing I also have better WiFi coverage in some of the areas where the blue cave would struggle occasionally

My home pods mini are still disconnecting from network TvOS V14.2.1 (still associated to wifi) every 24 hours and requiring a power cycle (dhcp lease time 7 days)

As I have a developer account. I have loaded the WIFI diagnostics profile to both my home pod mini in stereo pair.

I also have also loaded the home pod Diag Logs profile that keeps logs for 2 days..

Today it failed again and I have uploaded all these logs to apple case 20000061617291

Hopefully these are useful to isolate what the issue is here...

I’m not a developer but would gladly give logs if it helps fix this issue. I have an AT&T router, but if a product like Apples only works with certain routers then that’s a huge disappointment. I’m not going to change router just to make this product work when everything else on that router works fine.

You can try this, it appears to have worked with me.

go to home app

tap on the home icon top left.

tap on home settings.

tap your picture, or where picture would be.

slide the button over for recognise my voice, slide it back.

follow the brief set up for recognise my voice.

Good luck.

I update it yesterday. Everything worked fine until 5 minutes ago. The HomePod stopped playing music and now it cannot connect even via Airplay. So;disappointed. Didn’t expect this issue with Apple...

I updated all my Pods to 14.3 3 x Home Pod mini and 1 x Home Pod. (and Apple tv)

Still having the same issue exactly 24 hours after the upgrade all 3 x Home Pod mini were not connected to the network (but still associated to the wifi)

I have been following this Apple community discussion as I too am having HomePod & HomePod mini connectivity issues. I am a Apple fan, so I have gone to great lengths to resolve myself....thinking it could not be an Apple issue. 1). Purchased WiFi extender & moved it all over home...did NOT help. 2) Have moved router/gateway (ATT Device [ARRIS - BGW210] to a central location in home...did NOT help.3.) Worked with ATT tech support (numerous times), thinking it was a router problem....did not help. 4). Had ATT out to home twice..move router/gateway & increase speed to 45 Mbps...did not help. 5) Purchased 5 WEMO smart switches and installed at each HomePod (have two homepods & three mini’s)...This did help with interim fix- when one unit disconnected I can turn off power to individual unit from Home app, wait 10 seconds then turn back on & wait approximately 30 seconds for HomePod to reboot. (Note: 3 HomePod mini’s disconnect more than the 2 Homepods). Homepods work fine for undetermined time then any one will disconnect. 6) Found this Apple community and have tried almost all fixes you diligent people have suggested....no luck for me. 7) installed all updates & prayed for 14.3 would be the fix.....Nope no change. Come on APPLE!