HomePod Mini Internet Connectivity Issues

I am having issues with HomePod mini not connecting to the internet. My other HomePods have no issue when I ask a question etc. But when I ask one or both of the HomePod mini's it says " I am having trouble connecting to the internet.


I followed the trouble shooting steps apple provides but it goes back to "I am having trouble connecting to the internet." after a couple of hours. Then it is normal again.


If anyone has a solution or has also experienced this issue?

HomePod mini, 14

Posted on Nov 19, 2020 8:10 AM

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Posted on Dec 19, 2020 11:02 PM

Having been struggling with the issue of HomePod minis repeatedly losing connection, and the two software updates not fixing it, I think I may have discovered the cause, at least in my situation.


The issues I’d been seeing were with my Minis in my living room, which are a stereo pair and are the farthest away from an access point (I have multiple APs throughout the house), is they would regularly lose the internet connection. This would cause issues ranging from the stereo pairing breaking, to Siri saying she was having trouble with the connection, and it would cause issues with my HomeKit setup and give me disconnected notifications for my HKSV cameras, when one of the Minis had been acting as the HomeHub.


I have a 2.4GHz / 5GHz network using the same SSID (WifI name) on both networks so devices can seamlessly pick the better band without having to provide multiple connection passwords.


What appeared to be happening is my Minis were flip flopping between the 2.4GHz and 5GHz bands, losing connection each time before eventually reconnecting. No other devices in my house appeared to be having this issue, as modern WiFi devices are designed to cope with this setup.


However, what appears to have been causing the disconnection issues was a feature called “band steering”, referred to as “Smart Connect” on my Netgear APs. This is a feature where the AP will try to push the device onto the “better” WiFi band to improve the connection. However, in the case of the Minis in my living room, they weren’t dealing with the band steering tidily (for whatever reason) and this was causing them to lose the connection.


Having disabled band steering (Smart Connect in my settings) things have settled right down. I’ll admit it has only been around 35 hours since I made this change, however we have not encountered connection issues with the Minis and I’ve stopped receiving HKSV camera disconnected notifications, where I had been receiving around 10 to 15 per day, previously.


Your mileage may vary, but if you’re having connection issues with your HomePods and your router has a band steering feature, I would try disabling this to see if it helps.

259 replies

Dec 13, 2020 12:42 PM in response to jtingley

@jtingley - no issues whatsoever with my Eero Pro system. I have the model with the single base station and 2 Beacons covering a 2-story 2300 sq ft house. We have about 20 devices connected at all times, nobody complains.


3 big HomePods and 1 Mini, happy in a HomeKit system together along with a couple of Apple TVs and a slew of iPhone/iPads/Macs and more.


To restate an earlier post of mine: everybody PLEASE post what kind of wifi router you are using. The issue with HomePod Minis is not stand-alone - it is the failure of an interaction between the HomePod and the router. Very clearly, only some router/HomePod combinations have problems, and others do not. Tell Apple what router you're using, that will help them to troubleshoot the issue.


Nerd alert out.

Jan 3, 2021 5:14 PM in response to sgmerley

I got lucky with t to be upgrade fixing my HomePod mini. I can now move it anywhere in my house without issue, but you shouldn’t have to change your setup that has worked without issue for years just to make this work. If the update hadn’t fixed my issue I might have just returned it. As someone said, it’s a $100 speaker and not some expensive system that is worth the struggle. It’s unfortunate that Apple hasn’t done more to look into this, maybe it’s because it’s only $100.

Nov 29, 2020 1:53 AM in response to j_mcclendon

I also have this problem. The stereo pair is not working constantly. I reboot the both HomePod mini and it worked and few minutes after it stopped on one HomePod mini. I get in contact with the apple assistance and we do some things and no change on the problem. I hope that Apple will launch an update soon because I am disappointed to bought two pieces to get a stereo sound without having it.

Nov 30, 2020 8:35 AM in response to j_mcclendon

Im having similar issues, also when I try to reproduce Music (HomePod mini -> Apple Music) it lost connection constantly, it is even imposible to hear a song completely. If you try to reproduce the song streaming from iPhone the issue doesn't occur, so the issues isn't the router nor internet, the issue is HomePod Mini.


I hope Apple comes with a software patch soon.

Dec 2, 2020 2:15 PM in response to j_mcclendon

Folks who are having this issue should report it to Apple, these discussion forums are just for us users. Apple engineers will never reply here.


I notice that most posts don't mention the type of WiFi router being used. I have a hunch it's a particular set of routers that's causing issues with the HomePod. Indicating what type of router you have will help Apple to troubleshoot the issue, because it is far from consistent.


I found this issue curious, but my Eero Pro WiFi system has no problems with HomePods at all - 3 big HomePods plus a new mini connect via 5 Ghz just fine, along with 16 other devices. No special settings whatsoever.

Dec 3, 2020 5:27 AM in response to a_speck

I bought 2 HomePod Mini devices as soon as they became available. Major disappointment. I tell it to make a call and it says, "I'm on it" and then nothing happens. Sometimes it says, "I can't help you with that." Other times it says, " I don't know who's speaking." Of course it also says, "I'm having trouble connecting with the internet." Sometimes the intercom feature works and other times it doesn't. I have repeatedly reset to factory settings, etc.

I use all Apple equipment including Time capsule for routing. This needs to be fixed! The only think that seems to work consistently is Airplay. Seems like most people here believe that the problem is iOS 14. I did see a couple of posts from people that have mesh systems that appear to have no problems. Do we return these things or patiently wait for a fix? What to do, what to do?

Dec 5, 2020 3:44 PM in response to j_mcclendon

I am having the same issue/s. I have an open ticket with Apple Tech support. I had the HomePod mini since Black Friday. I have an 11and a MBP. I am using iTunes Remote on my iPhone 11 and I use my spare MBP as my music server. I use apple TV's connected to sound bars and two of the apple tv's are connected to two integrated amps with a set of speakers connected to each. I can play music from my iPhone to all the Apple TV's simultaneously. Since the Mini uses airplay just as the apple tv's do, I thought there would be no issues. The mini shows up on the app (iTunes Remote) on my phone and it connects and plays but, it stops and starts. I cannot get even more than 20 minutes of play before it stops playing. Then is starts back up 3/4 minutes later and plays for another 10 minutes. The other issue I have is the mini will also stop playing even when I have my 11 directly connected to it via airplay using any of my music apps on the 11. Then the mini disconnects from my iPhone 11 and connects out into my living room where I have my MAC music server and starts playing songs from my iTunes (Recently Added) songs in my iTunes library. I wouldn't mind if it would play from my main library but, I do not think it has the programing to interface with iTunes libraries, yet. It appears the mini is setup to connect and play from Apple Music and the two other streaming services at this time. As I was sitting in my audio room typing this Post, the mini has stopped and started three times. LEt's hope Apple's software engineers can figure out this shortcoming/Bug. Whichever it is. good luck to y'all. Bob


Dec 7, 2020 4:00 PM in response to Daniiboii

All, Not much has changed with my mini pod with a not so mini issue. I have spent more hours that I should have to get this device working correctly. Got a call back from my senior advisor. He listed all the things that the engineers told him to tell me and I kept saying, I did that, I did that, so he sent me a link to send iPhone videos of the procedures that I have done to resolve the issues. I even video taped the downloading of the new software just so they could see that now I was using the latest version. I have some interesting footage to share with them.


However, after I concluded the video taping, I decided to restore the mini to factory settings and after holding my finger on the center of the mimi pod and then plugging in the power cord, the Pod would not power up. I am letting it sit for a while and I will see what happens later this evening. I my have fried it with all the testing. Best I can see online, there are no Apple Homepod Mini's to be had anywhere until later this month. At least in South Carolina. Do any of you know of a retail store that has any inventory of these little ********? Cheers.

Dec 14, 2020 3:47 AM in response to Charlie Crackle

My home pods mini are still disconnecting from network TvOS V14.2.1 (still associated to wifi) every 24 hours and requiring a power cycle (dhcp lease time 7 days)


As I have a developer account. I have loaded the WIFI diagnostics profile to both my home pod mini in stereo pair.

I also have also loaded the home pod Diag Logs profile that keeps logs for 2 days..


Today it failed again and I have uploaded all these logs to apple case 20000061617291


Hopefully these are useful to isolate what the issue is here...

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HomePod Mini Internet Connectivity Issues

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