HomePod Mini Internet Connectivity Issues

Like I said a week ago, return the damm items to where you purchased them. A $99 item is not worth the time and effort most of you have invested. Wait until Apple gets their engineers to review what all of you have done to help trouble shoot the issue and fix it. I know they have been reviewing this forum and there is still no resolution.

Return the product and do you social media duty and let your followers know about Apple’s lack of resolution on the new Mini Pod. Once YouTubers get a hold of this it will go viral and then see how quick Apple will resolve the issue.

I have diverted at least 6 of my peeps from purchasing the Pod since they heard mine on Thanksgiving Day. Cheers. Bob

IOS upgrade (14.3) did not help me. Have ordered new modem from ATT. We will see if that helps in a couple of days. I tried modem at 2.4 GHz for 6 hrs & 5 GHz for 6 hrs. For me it doesn’t make much difference. Still homepods & mini,s drop internet connection while they have a strong WiFi signal. Phone & iPads are getting dropped also now....maybe the new modem will do the trick. This is my last shot before returning all 3 of my mini’s. Apple I am disappointed.....first time I have had any trouble with your products & I have many.

Just want to add more information. So after I changed channels, things were going well and then suddenly one side dropped out again. Once I get them synced again, I threw on YouTube and connected to them via AirPlay from my XS Max. When watching YouTube, my phone does not go into sleep mode. So far after like 3 hours of YouTube, no drops. But when I listen to Apple Music with AirPlay, it will go into sleep mode. I'm going to test my new theory that the connection issues happen when the controlling device goes to sleep.

To expound on this a bit more... (please keep in mind I'm new to Homepods), I am thinking that when you listen to something like Apple Music there is some prebuffering that occurs in the minis. Then when the phone goes off, it seems fine, until it reaches the end of the buffer. Then that's when the syncing issues start. Again, all theory at this point.

@morro11, mind if I which modem you have? I'm on AT&T Fiber and we are only allowed to use the Arris BGW210-700. I have considered getting a second router to use a new access point and then pass it through to the Arris for actual internet connectivity.

Same sort of issues.

We have 5 mini's. They work great for the most part, but then they seem to fritz out and I am unable to play music across all 5 or they each start playing something differently. On occasion, they aren't even listed as available or you can only play to one at a time. Frustrating.

Our internet set up: We live in the boonies and are limited. But we a FirstNet tablet with wifi hot spot on. This signal is picked up by an Asus router and gets repeated throughout the house. (mostly so we can have more than 10 connected devices). Works great!

Our issues seem to crop up when someone else in the family comes home or plays music. My iPhone loses control of the mini's. Then things get out of sync. My wife, daughter and I have iPhones. There are two MacBooks, an iPad and 3 apple watches in the house. Call me crazy, but it seems like the mini's are dying for attention from multiple devices at once and get confused on who controls them. There has to be a setting to limit this control across the system. And this crops up when our little guy starts yelling out "hey Siri, play <insert song title>", then things go sideways too. Currently, wife is at work, daughter sleeping and things are working seamlessly. Odd. Any insight on this issue? Thanks all. Happy NY!

Same problem. It’s connected to the internet. It’s on the same wifi as my iPhone and iPad - both 2.4ghz. One HomePod works fine but for the other I continue to have problems. I’ve restarted, removed and reinstalled twice. Problem still remains. Incan play music to it but can’t switch off my lights or ask Siri to tell me what’s in my agenda. Basically just a music playing speaker at the moment.

My Home Pod Mini was playing music for some reason as well and I couldn't get it to stop. It was in a stereo pair and the other mini was playing something different. My HPM's keep dropping the internet and only sporadically stay connected in a stereo pair. I have 2 large Home Pods and 4 mini's and find them all to be a royal pain to deal with. I unplug them, I reboot them, I reinstall them, but mostly now I just ignore them. I would buy a new router if I knew which one solved the issue, but I am not sure that would do any good.

I still can’t tell if what you did was successful or not but all I can say is, it seems to me that it is a router issue that needs to be fixed with software and/or firmware changes beyond user control. Failing that, a different router or use of a powerline adapter seems to work as a temporary solution

Very well said, sgmerley!

As I wrote already above, Apple Germany told me that they are aware of the problem and that they working on a solution. As it is somehow related to the security script, they are in exchange with the companies building routers. So it takes a certain time. We have to be patient...

Stay healthy everyone out there!

TerryKO, you are correct. AT&T does not currently support bypassing their router entirely. Not sure why since most other fiber providers that I know of allow you to. The ONT does most of the heavy lifting. I guess that is not the case in AT&Ts setup. As much as I would like to drop kick that equipment out of a window it still sits there.

In this case it is an IP Passthrough setup going to the Linksys router.

Thanks. I just reinstalled the HomePod mini now since I couldn’t do anything with it. It’s working now and hopefully stay this way.

Dude... a dozen of times people replied that this Option is only available in English. And some users (like me) dont use english.

I'm using the Telekom Speed Port 3 Router, turning off 802.11ac did not fix the problem for me. Turning off 5 GHz did not work, too. I tried almost everything. Nothing worked for me long term.

Mine was done by logging into my router online. The cable guy did it for me.