HomePod Mini Internet Connectivity Issues

Good morning fellow bloggers and Apple HomePod/Mini owners. Thank you all for your patience, feedback, loyalty and determination with your Apple product issue. For a 68 year old guy who does not do social media, the experience on this forum was a pleasant one. I have no idea of the age range by it appears there was a global participation. All of your suggestions were appreciated and I tried everyone of them and none of them resolved the issues I described in my posts. I did suggest to my Apple senior advisor that he and or his fellow Apple engineers review this blog to gather all the data that you all presented in hopes that they will appreciate all the diagnostics and discoveries that all of you have shared on this forum.

This will be my final reply because Thursday, 12/10, I returned my Pod to Best Buy. I picked up the Sonos Move speaker. Best Buy had on left over from Black Friday and they sold it to me for $299.00. The regular price is $399. It is portable, light weight, rechargeable, has wifi/BT and is IP56 waterproof. I thought about buying the HomePod but it is not portable, waterproof, or rechargeable.

From what I have read, some of you have way more patience and technical persistence than I do. Back when I was in the field, I gave it X number of hours and tries before I deemed the equipment SNAFU and replaced it. I am Cisco certified and back in the 90's troubleshooting routers, switches, hubs, modems, circuits, etc was more costly than returning and reinstalling. I was surprised to notice that by looking at your profiles, some of you engineer/technical types have pursued a resolution for a piece of equipment far longer than you may have on the job. I am not certain as to why but, I would suspect it is due to your loyalty and appreciation for Apple products. I know that many of the participants on this forum have appreciated that level of participation and input. However, a $99 Apple device is not worth that amount of time because most of us can return it and get a replacement or your money back.

I hope you all the best and trust that you or Apple will resolve the issue/s. Best regards, Bob

"Once they stop working.. If I touch them they say "having trouble

connecting to internet" but then 30 seconds later the ping starts

working and then they are operational again with out the power cycle."

This did not last long..... 3 songs and then the AIRPLAY2.0 to VSSL speakers stopped. then 30 seconds later the Home Pod Mini Stereo Pair Stopped. I then tapped the Sterio Pair that stopped and it started playing another song so I had a sterio pair playing two seperate songs. when I said "Hey Siri Stop" you could see them both accept the command and then talk to each other to see who was this command for and then 1 stopped.

2 minutes later both stopped responding to the ping again.

I am going to try and get a WiFi packet capture now just tricky as needs to be running for a long time to catch the event.

This is exactly what’s happening to me. If reset, it works for about a day and then breaks again. This is my first HomePod and it sucks so far. It’s useless basically. I end up having to take out my phone to do what I bought this mini to do. I hope they fix this soon.

I’m not a developer but would gladly give logs if it helps fix this issue. I have an AT&T router, but if a product like Apples only works with certain routers then that’s a huge disappointment. I’m not going to change router just to make this product work when everything else on that router works fine.

I update it yesterday. Everything worked fine until 5 minutes ago. The HomePod stopped playing music and now it cannot connect even via Airplay. So;disappointed. Didn’t expect this issue with Apple...

I updated all my Pods to 14.3 3 x Home Pod mini and 1 x Home Pod. (and Apple tv)

Still having the same issue exactly 24 hours after the upgrade all 3 x Home Pod mini were not connected to the network (but still associated to the wifi)

Got the problem as well since day one after release/shipping. Still hoping for a fix, did not contact support yet. I'm using 2.4ghz and 5ghz with the same SSID, band steering enabled, all other devices (smarthome, smartphone, pc, laptop, console) are connecting successfully. Ive lowered the DHCP lease time from 7d to 1d (lowest possible value in my router) but still got the issue.

You guys think Apple will fix it? Not sure if I should return the device then ...

I now have similar issues with the HomePod just acquired from Costco. I will, of course, return it. I also have many other issues with different items and applications. For people with deep knowledge and time to spare, most of this can be managed I suppose, but for the majority... Would it be time for Apple to come up with a simplified and more foolproof OS and iOS for the 95% of us ?

Angapmac, I have stated numerous times on this site, since Black Friday when I purchased an Apple AirPod Mini from Best Buy and spent a couple of days trying to get it to work properly. I shared my view on this forum that a $99 item was not worth the time/money that most of the guys here have spent, as you may have noticed. Additionally, it seems that YouTube is not up to speed with all the issues described in this forum. If we can get YouTube'er's on board with the issues, Apple might take notice of the Social Media attention and do something about it quicker.

So, instead of trying to fix Apple's issues with the HomePod/Mini, address the issues on your Social Media pages and let the negative press do the work. If we spent more time discussing the issues with HomePods on our social media, Apple would have been more driven to fix the issues before the Christmas rush. We collectively could have motivated them to get the issues resolved quicker by affecting their revenues/sales of HomePod and HomePod Mini's.

So, what say you all, about them Apples:-) Keep trouble shooting or take the product back and let Apple know how disappointed we are via social media and let them fix the issues. Just saying!!! Merry Christmas/Happy Hollidays. Bob

Hi, I have same problem with HOMEPOD 2018...

Sometimes, HOMEPOD disappear from AIRPLAY, so I can’t put music from another music service like youtube music or spotify and when I ask SIRI to send message to a contact, she said that « I am having trouble connecting to the internet » but I can ask SIRI to put music from Apple music at this moment and few minutes later everything work

I try to reset HOMEPOD but the problem still appear

Thanks, I will try the solution with « recognize my voice »

I don’t know why but I think that the problem depend of the wifi 5ghz and 2.4ghz.

I try to use only one of these frequencies and don’t fix it but I think that the solution is here... APPLE please do something !

I have read all 10 pages but it is not clear if it does have a “defect” or what that defect actually is. It is possible that the issue is something that can be adapted to which I seem to have done, at least for now. If that changes, I will certainly report back here. In the meantime, having had some 40 years of computer experience, I have learned that a seemingly large but in reality probably a small minority of users experiencing an issue does not necessarily mean that there is some kind of irresolvable problem for most people. I realize you are angry but it is presumptuous to decide for everybody what the “best solution” is. If what I experienced can help others find a solution, then I did the best I can. Meanwhile, for the moment anyway, I am very happy with the product.

Yeah, we love the mini's. The sound is pretty dang good and it helps us delve into "smart" home type stuff in a little more secure level. Conspiracy theorist or not, Alexa and Google's solutions are just creepy to me. We aren't going for full home automation either. Just the ability to use Siri for a few tasks and enjoy music in stereo and multiple rooms at a semi- decent price is what we are going for. I'm sure we are a setting or upgrade away from doing this seamlessly.

Hi,

I can’t use this solution because I live in France and « recognize my voice » is not activated.

I just can change the language of homepod to activate « recognize my voice » but i don’t know how to come back in french language