2013 MacBook Air . Display showed screen with broad red band with "Mac Support Alert" and phone # to call. Computer inoperable. Virus?
[Re-Titled by Moderator]
MacBook Air
Greetings larbear71,
Thanks for posting here. We see from your comments that an alert appeared on your MacBook Air with a phone number to call. We'll be glad to guide you forward so you can enjoy your Mac again.
• First, if your Mac is not responding, we suggest shutting it down by pressing and holding the power button for 10 seconds.
• Then start it up in safe mode, as explained here: How to use safe mode on your Mac. Safe mode scans your disk, and disables unessential software. It may take a few minutes or longer to boot into this mode, and the display resolution and colors will look slightly different.
• Next, we recommend reviewing this guide About pop-up ads and windows in Safari and following those tips while in safe mode.
If you continue to encounter any issues, feel free to reach out again. Let us know if you've installed any software recently, or the tasks you were doing just before this alert appeared. Your answers will help us find the best path to a solution.
Kind regards.
Greetings larbear71,
Thanks for posting here. We see from your comments that an alert appeared on your MacBook Air with a phone number to call. We'll be glad to guide you forward so you can enjoy your Mac again.
• First, if your Mac is not responding, we suggest shutting it down by pressing and holding the power button for 10 seconds.
• Then start it up in safe mode, as explained here: How to use safe mode on your Mac. Safe mode scans your disk, and disables unessential software. It may take a few minutes or longer to boot into this mode, and the display resolution and colors will look slightly different.
• Next, we recommend reviewing this guide About pop-up ads and windows in Safari and following those tips while in safe mode.
If you continue to encounter any issues, feel free to reach out again. Let us know if you've installed any software recently, or the tasks you were doing just before this alert appeared. Your answers will help us find the best path to a solution.
Kind regards.
Thank you, jdo_apple, for your response. By the time I received it I had already taken the device to the Apple Store at the Mall of America where it was purged and new OS installed (at no cost). All is well. I have printed out the resources you recommended for reference should we run into a similar problem in the future.
Hello larbear71,
We appreciate you circling back to us, and we're glad to know the issue has been resolved. Thanks for your patience during this busy and exciting time.
Feel free to post to our Community if you have a question or concern in the future. Thanks for choosing Apple.
All the best!
Display showed screen with broad red band with "Mac Support Alert" and phone # to call
