iPhone 12 Pro Max Issues

Same issue I had.

Ordered this phone for $1300 and change only to return it. Here I am back on my old phone, have to wait for a new phone to be mailed in. Very frustrating! For a phone this much they should be checked thoroughly before sending it out. Total inconvenience and bummed out. The lady kept stating we will refund $150 back as if that was something for the time and effort of setting it up etc.

I have been talking with Apple support for past 3 days with zero positive outcome!

My video calls and voice calls do not end before receiver of the call saying “ can’t hear you clearly” Your voice is cracking.

am fed up explaining this to them and they have done all sorts of troubleshooting and think consumers are fools! We know basic technology cmon.

now they have asked me to come to their store to reinstall OS! How is that gonna help ? Am hating this phone and I regret buying it. I hope they either help resolving it or replace it - this phone is super expensive and they have kinda made us guinea pigs !

Mine works perfectly and has since I got it in November.

That's not gloating, it's just a reflection that there must be something different between mine and yours that causes the issue.

Different carrier, OS issue, or perhaps a hardware problem.

Being methodical is the only way to find out what it is.

Apple could just replace your device but if it's an issue with your carrier, that wouldn't solve your problem, either.

Mine also works perfectly its just the start up. I wont be sending it in because I will have to wait another I dont know how many months. So I would rather hope they can fix it with a update or something I already waited 3 months almost 4 just to get it.

So for now if that is the only issue I have I will keep it.

Unfortunately you will get a refurbished phone as a replacement. They say it’s new but it won’t come like how u bought a new phone. They are new PCs they put together that has some type of defect which they fix and then throw together to get you a phone. It’s a horrible method that they claim as new.

I exchanged mine before Christmas and still have issues. My phone will not ring is I turn the volume down. So if I don’t want sound when i am on a game and I forget to turn the volume up I do not hear it ring when a call comes in. For the cost this is awful. I wanted the camera feature. I am so disappointed in Apple for not doing a much better job on this phone. Honestly wish I had purchased the 11

That's not true.

Replacement phones are supplied in plain packaging and may be new or remanufactured; early in a product life cycle the replacement models are likely to be brand new.

You may dislike this policy, but it's also how every phone vendor handles warranty replacements.

can anyone help? I have been upgrading my iPhones now every two years. And for that time I just can’t figure out, why I do not receive notifications Badges on my setting wheel for software updates. I have contacted Apple more that once, but they still can’t help. I have turn off automated updates so the setting wheel can show red number 1 badge notification. But nothing. Please help

Unless you damaged your previous phone (for example, dropped it in water) there’s no way you would be made to pay to replace it while it was under warranty.

I also had heating next to the camera. I’m having camera issues where sometimes when I turn on the camera there is no picture or the picture freezes.

I have the same issue with the volume, when it’s on speaker. I have older iphones so I know that the 12 Pro Max volume is definitely having issues. I don’t know how they fix this.

thanks I ended up returning my phone. Because of Covid that was my last resort. But I did need to return. Spent an hour at the store. Not what I wanted to do.

Never experienced that with mine.

My bf & I both got the 12pro max and neither of us can hear people we’re on the phone with unless we switch to speaker phone. Very frustrating...