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Safari freeze when create a password in safari or reset a password

When I try to create an account and reach to the “create a password”, my safari is freeze, can’t move; I need to close the safari then reopen it to continue using it. But the problem about password still exist. Same for resetting a password for an account. Is this a iOS system problem or my phone problem? I have this problem in my iPad too. Is that I upgraded the 14.2 iOS too fast when it release? Is there a way to fix it?

iPhone 6s Plus

Posted on Nov 19, 2020 8:06 PM

Reply
199 replies

Dec 29, 2020 8:32 PM in response to JL66

What amazes me is the 5 pages of posts from people experiencing this problem and not one person from Apple has chimed in or even acknowledged this problem. Horrible customer support. On the other hand if you went to an Apple store, you would find tons of reps, all trying to sell you something. 🤦‍♂️ Fix this 💩 Apple!

Dec 30, 2020 8:46 PM in response to JL66

I had the exact same thing on my iphone 7, any webpage requiring a password, it would freeze, private browsing was not affected but i found that if I enabled two factor authentication on my phone the issue went away, i could enter passwords without freezing, and after I checked the password freeze was gone, i followed the instructions in the email to disable two factor authentication and changed my password, the issue did not come back, so if you have not got two factor authentication activated, enable it, check the password freeze issue has gone then revert back if you dont want to keep two factor authentication (following the email info links) and enjoy!

Jan 4, 2021 6:20 AM in response to JL66

For me this trick does not work, and also putting my iPad into private mode on safari still didn’t work 😢.

I am now currently on an iPad Air 4 and am on iPadOS 14.3 and this password glitch is really frustrating!

But this glitch isn’t only on Safari, it’s actually in many apps (and in apps that apple didn’t make), even in the settings App! If you click on almost anything related to passwords, the app will just freeze and crash, and it doesn’t let you ever write your password! Which means that you can’t even sign up into a new app or a website! Apple really needs to fix this as soon as possible, and this has been a problem from over a month ago with iPadOS 14.2, and in iPadOS 14.3 this still is a problem and they haven’t fixed it. Hopefully they fix this problem, because it is very annoying. 

Jan 4, 2021 7:10 AM in response to I_like-Apples

I agree, it's not just Safari, pretty much any app that requires a password input is freezing the screen up. I have found generally though, if you just wait about 30 seconds to a minute (on the frozen screen), then it seems to unfreeze itself and if you click on the password box it then allow you to input it, however if you click anywhere else (other than the password box) on the screen, it freezes up again and you have to wait another 30+ seconds for it to unfreeze.

It's very annoying. I hope there is a fix for this in soon.

Jan 5, 2021 12:23 AM in response to JL66

I am running into the same problem whether it's create, forgot password or something to that nature, frozen. Iphone 11 pro max and iPad are all updated, I have done hard shut downs, it never works. I can forward the same link to my daughter's iPhone 6+ and she has no problems so it has to be something that is updating newer devices that the older ones don't apply. This is massive frustrating.


All the above mentioned ways to fix it actually don't. Why should extra steps be expected, Apple just fix it. It is in apps and also web base pages. It happens to all. Not just a list of one's that cause it.

Jan 5, 2021 3:18 AM in response to I_like-Apples

Do apple ever read these ? Still no sign of a fix , it’s even affecting my input under Nike running club with my runs , taking and age to save data after a run . Been an apple user for 6/7 years now but this has been the worst ever . I even had about 4/5 phone calls with apple support back in December and sent logs and screen shots over and she said apple engineers will sort it . Still waiting

Jan 5, 2021 8:20 AM in response to JL66

It seems that if you go to Settings —> Passwords —> AutoFill Passwords, then toggle off AutoFill Passwords, that Safari no longer freezes when you attempt to enter a Password on account creations. Safari Private Browsing also seems to be unaffected by the freezing on password creation entry regardless of whether AutoFill Passwords is turned on or not.

Jan 6, 2021 1:45 AM in response to Funhappgreat_1

Well I finally think my bug is fixed!


my ip7+ has the issue my wife’s 7+ doesn’t and my daughters 8 doesn’t


we all on the same iOS version and after checking every single setting the only thing that differed was they had two factor authentication ON while mind didn’t, I enabled it on my device (knowing I can revert back within 2 weeks if it’s not for me) and everything is fine, I have not had one freeze with a password since enabling two factor authentication and I mean standard safari not private browsing!

Jan 17, 2021 6:40 PM in response to JL66

This has been happing to me for a few weeks now on both iPhone 11 Pro and iPad. Drives me nuts. I have to go do thing on my windows laptop just to make purchases etc - anything that requires me to log into an account. Both my devices are now 14.3. As someone suggested, I just tried private browsing and didn’t encounter this issue so yes, that’s a good work around.


noticing a number of bugs on my phone of late. The last OS update fixed the issue i was having of repeated ing having to sign in to my iTunes account and verify payment information. That only took over two months. Wonder how long this one will take for them to cotton on to and address.

Jan 18, 2021 4:07 AM in response to JL66

My iphone does the same thing and started only after update.. only happens on some password entry or re-enter password. Specifically happened on irs.gov as well as columbia gas website login when i was changing passwords. It would freeze for a few minutes and safari would be totally unresponsive, iphone would still let me home key out but safari would be locked completely for those 3 minutes or so.. and was recreated multiple times after phone reboot, network reset, web data removed, content blockers toggled, all experimemtal features off, desktop site requested and on mobile.. no changes... is odd that it will actually go through though eventually but if you clicked anywhere or anymore than once during the wait then your patience was even further tested by closing the dialog box. Which would free the webpage up until you clicked the fill password box again...

Jan 18, 2021 1:50 PM in response to JL66

I have the exact same issue with my iPhone 12 with iOS 14.3. My iPad doesn’t show the same issue. It only happens when I’m signing up to a new account using Safari and it doesn’t happen when I’m simply logging-in into an existing account. When I try to type a new password, safari freezes completely, up to the point the app closes. I guess it’s an issue with the password recommendation. Indeed, the solution of going to private browsing works for me. Also, if I turn off password auto filling, the problem disappears. I hope this issue is solved soon by a software update.

Jan 22, 2021 10:00 AM in response to pluis.3

I have had the same problems on my pad when trying to change passwords. Keypad won’t appear and Safari then freezes. Fortunately can still change passwords in Private Mode but obviously it won’t save automatically so then have to go back into Settings and Passwords and save it there. Thinking about it, this has been going on for a while I suspect not last update, which was last week but the one before, although can’t be sure. Earlier problems just meant it took ages for the key pad to come up but did eventually. This week however just nothing at all, Safari just froze completely.

I am glad it’s not just me as I was thinking my Pad was ready for the bin!

Safari freeze when create a password in safari or reset a password

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