Safari freeze when create a password in safari or reset a password

When I try to create an account and reach to the “create a password”, my safari is freeze, can’t move; I need to close the safari then reopen it to continue using it. But the problem about password still exist. Same for resetting a password for an account. Is this a iOS system problem or my phone problem? I have this problem in my iPad too. Is that I upgraded the 14.2 iOS too fast when it release? Is there a way to fix it?

iPhone 6s Plus

Posted on Nov 19, 2020 8:06 PM

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Question marked as Top-ranking reply

Posted on Jan 18, 2021 1:50 PM

I have the exact same issue with my iPhone 12 with iOS 14.3. My iPad doesn’t show the same issue. It only happens when I’m signing up to a new account using Safari and it doesn’t happen when I’m simply logging-in into an existing account. When I try to type a new password, safari freezes completely, up to the point the app closes. I guess it’s an issue with the password recommendation. Indeed, the solution of going to private browsing works for me. Also, if I turn off password auto filling, the problem disappears. I hope this issue is solved soon by a software update.

199 replies

Jan 17, 2021 6:40 PM in response to JL66

This has been happing to me for a few weeks now on both iPhone 11 Pro and iPad. Drives me nuts. I have to go do thing on my windows laptop just to make purchases etc - anything that requires me to log into an account. Both my devices are now 14.3. As someone suggested, I just tried private browsing and didn’t encounter this issue so yes, that’s a good work around.


noticing a number of bugs on my phone of late. The last OS update fixed the issue i was having of repeated ing having to sign in to my iTunes account and verify payment information. That only took over two months. Wonder how long this one will take for them to cotton on to and address.

Jun 8, 2021 5:27 AM in response to tahlia228

The update took care of the problem for me. None of the workarounds suggested here worked for me. Apple says the problem was Safari, but I had the same problem with Google Chrome so it was more than just that. If you update and the problem doesn't go away I would go into an Apple store and have them look at it because it did fix the problem for a lot of people. Of course, I can't say all people were fixed because not everyone posted back. I hope it works for you so you don't have to pursue it any further. It was extremely frustrating and was a problem for many months until they "fixed" it with the update. I'm using version 14.6 and I have an iPhone X. Good luck!

Dec 18, 2020 3:16 PM in response to JL66

Same problem...after reading replies I turned off password auto fill. FYI... I noticed that apple’s now showing me a list of sites that my passwords have been involved in a known breach or leak... recommending that I need to change all these passwords. List coincides with all my saved passwords along with the few accounts I was unable to create because of this problem.

Jan 22, 2021 10:00 AM in response to Community User

I have had the same problems on my pad when trying to change passwords. Keypad won’t appear and Safari then freezes. Fortunately can still change passwords in Private Mode but obviously it won’t save automatically so then have to go back into Settings and Passwords and save it there. Thinking about it, this has been going on for a while I suspect not last update, which was last week but the one before, although can’t be sure. Earlier problems just meant it took ages for the key pad to come up but did eventually. This week however just nothing at all, Safari just froze completely.

I am glad it’s not just me as I was thinking my Pad was ready for the bin!

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Safari freeze when create a password in safari or reset a password

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