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Safari freeze when create a password in safari or reset a password

When I try to create an account and reach to the “create a password”, my safari is freeze, can’t move; I need to close the safari then reopen it to continue using it. But the problem about password still exist. Same for resetting a password for an account. Is this a iOS system problem or my phone problem? I have this problem in my iPad too. Is that I upgraded the 14.2 iOS too fast when it release? Is there a way to fix it?

iPhone 6s Plus

Posted on Nov 19, 2020 8:06 PM

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Posted on Nov 23, 2020 12:38 PM

Same with me on my iPhone 11 Pro Max with latest iOS . I thought it was my phone so deleted all my website data and history but still didn’t fix it . When ever I have to register on a webpage I can input all details like name and address ok but when it gets to create a password it completely freezes for around 1 or 2 mins with no response at all and can’t even open another webpage . It does work after a while but happening this time of year is a nightmare as registering in loads of different sites to get Xmas presents . Please fix Apple

199 replies

Dec 12, 2020 8:56 AM in response to JL66

This issue seems to be connected with passwords auto fill. If you go to settings/password/autofillpasswords and toggle it off the you won’t get the freezing. Once toggled back on the freezing comes back.

Also the issue seems to be throwing a “bug type 288” code on analytics data. This is under setting/privacy/analytic&improvements


I have no idea on the why or how. Hopefully someone with more knowledge can figure this out.

Dec 14, 2020 4:55 AM in response to JL66

I have exactly the same issue. I’ve noticed this happening quite a lot now. My phone has been upgraded to the latest IOS 14,2.

I tried to create a password this morning on the Safari and the whole browser juts froze. I tried it a few times and it still didn’t work. I had to open Chrome which was fine and I was able to finish my password set up.

Apple, you must sort this issue ASAP!

Dec 14, 2020 11:06 AM in response to fairgroundking 1

We are having this issue as well on dozens of iPads recently updated to iOS 14.2. None of these iPads have an iCloud account. When we set up an iCloud account on one of them, the problem stopped. It stayed "fixed" even when we signed out of the iCloud account. We have not been using private mode. We do NOT see the problem occurring in Chrome. It appears that the new "feature" when Safari recommends passwords may be the culprit. It appears Safari can't do this without and iCloud. When private mode is enabled for a session then it appears the checking is bypassed.


Is anyone else here using iOS 14 without an iCloud account?

Dec 14, 2020 11:55 AM in response to VaultHealth

I'm using it with an iCloud account but my devices keep asking me for the apple password time and time again. It is getting old fast. I also do not have two factor ID on and do not want it. I don't carry more than one device around for 95% of the time I use my phone. It is a huge hassle. As I am trying this, my phone wants my PW again!! Fourth time today.

Dec 18, 2020 8:29 AM in response to VaultHealth

I tried turning off auto fill passwords and the problem stopped. Thank you for sharing!


This problem was making my phone unusable. It would freeze for about 30 seconds every time I needed a password and username. And you couldn’t exit out of the window. So a minute plus, that’s if Safari didn’t crash.


For now I’m always bouncing back and forth between Lastpass and Safari (again).



I hope Apple addresses this.

Dec 18, 2020 3:16 PM in response to JL66

Same problem...after reading replies I turned off password auto fill. FYI... I noticed that apple’s now showing me a list of sites that my passwords have been involved in a known breach or leak... recommending that I need to change all these passwords. List coincides with all my saved passwords along with the few accounts I was unable to create because of this problem.

Dec 22, 2020 5:38 AM in response to JL66

Same here on iPhone11 after the latest 14.2 update. Support said to reset to factory defaults and restore from backup. Nope. I am not going to update my ipad as a result of this issue. It is pretty pathetic - they clearly don’t do rigorous enough testing when they are releasing updates. I will try installing duckduckgo browser as others have done.

Dec 28, 2020 8:52 PM in response to JL66

I have been facing this issue when creating a new profile on Safari through my Iphone11 or when resetting a password. All fields are active but then when you go enter a password the screen freezes and then the entire Safari application freezes and you no longer can do anything. You have to exit and go back. Sometimes you don’t realize but it fills the field and since you’re tapping on the screen may enter something and you get “incorrect” password which could cause even further issues for locking people out of sites. I have deleted cookie history and website history thinking that was the root cause but it only happens on my IPhone 11 and it’s been like this since November. Please advise. Please fix.

Dec 29, 2020 8:32 PM in response to JL66

What amazes me is the 5 pages of posts from people experiencing this problem and not one person from Apple has chimed in or even acknowledged this problem. Horrible customer support. On the other hand if you went to an Apple store, you would find tons of reps, all trying to sell you something. 🤦‍♂️ Fix this 💩 Apple!

Safari freeze when create a password in safari or reset a password

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