Safari freeze when create a password in safari or reset a password

When I try to create an account and reach to the “create a password”, my safari is freeze, can’t move; I need to close the safari then reopen it to continue using it. But the problem about password still exist. Same for resetting a password for an account. Is this a iOS system problem or my phone problem? I have this problem in my iPad too. Is that I upgraded the 14.2 iOS too fast when it release? Is there a way to fix it?

iPhone 6s Plus

Posted on Nov 19, 2020 8:06 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2021 8:20 AM

It seems that if you go to Settings —> Passwords —> AutoFill Passwords, then toggle off AutoFill Passwords, that Safari no longer freezes when you attempt to enter a Password on account creations. Safari Private Browsing also seems to be unaffected by the freezing on password creation entry regardless of whether AutoFill Passwords is turned on or not.

199 replies

Dec 3, 2020 3:10 AM in response to Shepples

This is true for me. Private browsing prevents this problem, but I have heard that this is not the case for everyone. It probably depends on what model of iPhone/iPad, you have. I have an iPhone 8+ and iPad mini.


Apple really need to create a hot fix for this. The problem is that Apple do not check this forum. This kind of tells you how Apple feels about it’s customers. Apple know they have a captive audience, so there is very little motivation for them to fix this problem, quickly.


If this was a small start up, the fix would already have been issued.

Nov 23, 2020 12:38 PM in response to justanana

Same with me on my iPhone 11 Pro Max with latest iOS . I thought it was my phone so deleted all my website data and history but still didn’t fix it . When ever I have to register on a webpage I can input all details like name and address ok but when it gets to create a password it completely freezes for around 1 or 2 mins with no response at all and can’t even open another webpage . It does work after a while but happening this time of year is a nightmare as registering in loads of different sites to get Xmas presents . Please fix Apple

Nov 27, 2020 2:19 PM in response to Nraakhouri

Been having multiple telephone conversations with Apple and have sent a screen video and two screen shots over and also some logs that are going off to the Apple engineers , waiting till Monday for another telephone update . Like i said it doesn’t happen under private browsing in safari or on chrome . My partner is on 14.2 and doesn’t have the problem on her iPhone though

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari freeze when create a password in safari or reset a password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.