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Safari freeze when create a password in safari or reset a password

When I try to create an account and reach to the “create a password”, my safari is freeze, can’t move; I need to close the safari then reopen it to continue using it. But the problem about password still exist. Same for resetting a password for an account. Is this a iOS system problem or my phone problem? I have this problem in my iPad too. Is that I upgraded the 14.2 iOS too fast when it release? Is there a way to fix it?

iPhone 6s Plus

Posted on Nov 19, 2020 8:06 PM

Reply
199 replies

Jan 26, 2021 8:37 PM in response to Broker335

Well thanks APPLE just updated to iOS 14.4 thinking yeah, great that will fix this stupid problem after many months . And guess what !!!!! No it doesn’t , iOS 14.3 and now 14.4 doesn’t rectify problem at all , what was the point I having countless calls to apple support and sending over screen dumps and info for the engineers !!!! Getting so so tired now of trying to use safari and registering on sites . Just need to remember to put edge or chrome as default from now on

Jan 30, 2021 1:25 AM in response to JL66

Ok, same issue on ipadOS 14, and I finally found how to fix this weird password issue. Shame on you Apple for letting your customers dealing with such a bug !


In order to fix it you must allow keychain storage on icloud on your idevice: go to configuration > icloud > keychain (“trousseau” for french users), enable it (you might be asked to enable two way authentication for that).

Wait few seconds/minutes for the sync, and that’s it - no more freezing with safari on password forms.


enjoy!


Feb 3, 2021 4:36 PM in response to JL66

I have the same problem on iPhone X iOS 14.4 with password form in Safari freezing entire screen and can’t do anything. It never happened before I till upgrade to iOS 14. I’ve always had keychain storage on iCloud enabled so that workaround don’t work for me and the problem persists. Hopefully one of these apple will address this issue as very frustrating.

Feb 4, 2021 8:35 AM in response to Eryops—

Keychain was already enabled on my iPad so I turned it off and back on again. Then it forced me to put in a passcode, which I really didn’t want to do,...but in the end it worked and I can sign in to any website quickly again. Thank you!


And I agree - Shame on Apple. I can’t believe they can see that they have watched over 2100 customers have this problem and are doing nothing about it. Actually I can. Apple has always had terrible customer service.

Feb 7, 2021 5:16 PM in response to LittleLucy22

It’s disgraceful that this issue hasn’t been fixed yet. It severely degraded the capabilities of the device and utterly negates the usefulness of safari. I’ve switched to chrome for many tasks on my iPhone because safari freezes every time I need to create an account and often when I’m just loading password information. This began just a few months ago but I’m fed up.

Feb 12, 2021 5:13 PM in response to JL66

This is what worked for me.. go to Settings -> Passwords -> Autofill Passwords -> Autofill Passwords.. Disable this.. this will stop autofill and safari password fields should prompt/work as normal.. if u notice, navigating to this menu itself freezes iphone.. so something is wrong with this setting but I dont use autofill and disabling this helped me.. hope this helps!

Feb 12, 2021 5:56 PM in response to Sachin_Gujarathi

Ok! I'm in the same class of users as you - I don't want to use autofill ever on anything, so this did the trick for me!!! This works flawlessly on a site that failed yesterday and costs me precisely nothing!!!


Yes, as you said, navigating this menu was excruciatingly slow on both my iPad and my iphone (pro max 12, so whatever is going on, it's not processor speed that is the issue) but thanks to your heads-up, I was ready for that and waited it out! On top of that, a tap wouldn't disabling the toggle as it normally does. I eventually figured out that if I slowly dragged it over and just lingered for a while without removing my finger that it worked.


Thanks a lot!

Feb 15, 2021 11:20 PM in response to JL66

I also have same problem with my iphone 12, its really driving me crazy, I enter all data asked by any site and then when time comes to fill up the password box suddenly I cannot even click inside the box, let alone filling it, and then the safari page refreshes erasing all data I have entered along with it. Whats going on apple? When are you going to fix this? Its already several months with this.

Feb 17, 2021 4:18 AM in response to JL66

I’ve been experiencing this since 14.2, I got a new iPad for Christmas not because of that reason though my other iPad was fine but both of them do it and right now on my current iPad I am on the update 14.4. I have gotten frustrated about this and wish I knew what to do. I love apple and can usually fix this stuff but do not know what to do.

Safari freeze when create a password in safari or reset a password

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