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Level 1

18 points

HDMi to dvi on new mac mini does not work

2 days ago , i recieved a Mac Mini M1.

HDMI to DVI did not work.

Called Support , told me to send M1 back. Monday I will get a new one.

Asked them , could it not be an overall problem. They laughed with me. On that time I had four people of support on the telephone, they all told me my M1 was defect. "Send it back" Now I read on the net that it is an overall problem. USB-c to DVI would work.

The support people did not know there job my believing. If I had bought my computer in the ALDI I could understand that they did not know, but for certified APPLE support people this is not done.

i try to get compensation I have to buy usb-c to dvi adapter.

I can not understand why apple did NOT test that ???????

Mac mini, macOS 10.15

Posted on Nov 20, 2020 1:20 PM

Best reply

Robert Manning1

Level 1

14 points

Posted on Nov 22, 2020 6:13 PM

Same problem here. I had a mac mini late 2014 and the HDMI to DVI adapter worked fine. Thought it would be an easy purchase. Just plug in the M1 Mini to the monitor, connect the keyboard, mouse and.....

Yup. Nothing. Black screen. No connection. Apple specs say "HDMI 2.0 display video output

Support for one display with up to 4K resolution at 60Hz
DVI output using HDMI to DVI Adapter (sold separately)"

The Apple adapter does not work. So it's either a software problem or a hardware problem. Either way, the M1 mini is going back to the store until they resolve the problem. But this is definitely a known problem now.

And for 'den.thed" who suggested buying a new monitor, please send us all $200 each to buy a new monitor and we will gladly oblige. In the meantime, den.thed, acknowledge that Apple says, in writing, that the Mac Mini M1 will be compatible with DVI monitors and APPLE made a error. The consumer DID NOT make the error by having a dvi monitor. People don't buy Mac Mini's because money if falling out of their pockets. Shame on you for even posting that.

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103 replies

claus225

Level 1

4 points

Jan 14, 2021 12:23 PM in response to eksmemo

Would you by any chance have a case ID for that feedback from support. It would be nice to be able to highlight that case ID to the support people I am talking to.

Jan 14, 2021 12:54 PM in response to claus225

Hi, sorry no I don't have a case ID I just posted a comment, not a request for information. Please feel free to pass on my comment to your support people though.

eksmemo

Level 1

4 points

Jan 14, 2021 1:03 PM in response to buro46_Pete

My case ID is 101289930842

Jan 15, 2021 2:12 AM in response to Sir Miami

Has ANYONE tried a different brand HDMI to DVI adapter, other than Apple's adapter?

If not, maybe that's the issue here.

[Link Edited by Moderator]

Jan 17, 2021 8:05 PM in response to Fhjkla

Better contact them and have them log in the problem. I don’t see why not to.

They advertised that the hdmi output is working with their adapter.

Jan 22, 2021 9:28 AM in response to ddminter

thanks for the update!

Feb 1, 2021 12:32 PM in response to ddminter

I have mac mini 2018 and I use it with usb-c to DVI-D and my monitor work only after login. Now 2 years later nothing change. OSX 11.2

THANK YOU APPLE FOR GREAT SUPPORT!

Feb 2, 2021 7:57 AM in response to ddminter

Thank you very much. The problem was fixed with Big Sur 11.2. Even my cheap hdmi to dvi cable works! I don't need to use usb-c adapter anymore.

Feb 2, 2021 8:04 AM in response to ddminter

Yep same here. Installed 11.2 last evening and now the HDMI to DVI works fine so I'm back to having two monitors.

Feb 2, 2021 11:16 AM in response to buro46_Pete

Tested this morning and it works via HDMI now with 11.2.

fizux

Level 1

4 points

Feb 18, 2021 11:28 AM in response to Aroundoclock

ok, so tldr I need to buy a thunderbolt-dvi adapter to upgrade to 11.2, then I can go back to using the setup that worked perfectly fine with the 2014 mini that I upgraded from... ok then.

Feb 19, 2021 9:27 PM in response to luc134

You have to make sure that the cable is bi-directional and not uni-directional. Usually the cheaper cables are uni-directional.

https://thesweetsetup.com/running-multiple-monitors-on-an-m1-mac-mini/

Mar 4, 2021 10:02 AM in response to den.thed

Don't be an ***

HDMi to dvi on new mac mini does not work