peepsss Said:
"Audio cuts out macOS Big Sur: Hi, I'm having a problem with my audio cutting out while my video continues playing. It happens across different platforms like Youtube, Netflix, Hulu. Even Spotify will pause audio randomly.[...] I'm on a new 13-inch macbook pro."
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Perhaps this is a Faulty Device?:
You said “new”. So. my question is: how old is this Mac? If it is purchased from Apple, and has been less than 14 days since the transaction went through, then contact Apple. Request either a swapout, or a return.
Note:
If more than 14 days, You have a one-year, out-of-the-box, limited-warranty. So, contact Apple Support and request a swap-out. Right now, there is Send-in Service, available, if no Apple Store is open.
Apple Contact Us:
--- Contact Us - Choose Locations
--- USA: 1(800)MY-APPLE
--- Proceed from there as Necessary
How Send-In Service would Work:
- They’d: ship you a box
- You’d: ship it back
- They’d: look at it
- You’d: get a new one, if approved
- Also, include some notes: Send-In Service - Include Handwritten Notes with the Packagingin
NOTE:
Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you. :)