WhatsApp stuck at loading/ not getting a backup option

I have transferred data from one iPhone to another, however WhatsApp is still stuck at loading. It’s halfway through and then stuck.

I have tried earlier by installing the app but was not getting any restore option. Then I reset the phone and tried transferring again but now the WhatsApp is stuck

iPhone XS Max, iOS 14

Posted on Nov 23, 2020 3:16 AM

Similar questions

WhatsApp- When trying to backup my chats… WhatsApp is stuck in ‘preparing’ my WhatsApp normally backs up automatically (set as daily) received a notification that it hadn’t backed up since Monday when I tried to back it up manually, it’s stuck in ‘preparing’ Things I have tried:- checked storage which has 98GB free space soft reset on iPhone toggled off/on wi-fi , Bluetooth, airplane mode reset Network Settings on iPhone In settings on iPhone, in iCloud , toggled off WhatsApp app then whilst it’s still off, soft reset my iPhone again, toggled WhatsApp back on again in iCloud and tried to backup WhatsApp again, but it’s still stuck in ‘preparing’ Any ideas to resolve this issue, would be much appreciated Thanks
9977 8
Whatsapp message search not working after changing to new iphone Hello, I recently changed phones and whatsapp search is not working properly, I transfered everything via icloud to my new phones including the chat backups for whatsapp, but when I try to search for a word in general search bar or contact sesrch bar in whatsapp it shows “Preparing Results 0%) and it gets stuck like that for hours, not a single message shows up (even the ones I recieved after the backup) I tried to backup the chat, delete whatsapp, redownload and restore chats 4 times! I tried restarting my phone and connecting to different wifis as well as celluar data. I’m just so lost. I tried everything online that I could find. Does anyone have a solution for this? Please help :(
24974 29
Whatsapp backup not working Hi everyone, I am facing whatsapp chat backup in my iphone 12 mini since 6 days now (last auto backup happened on Thursday 8th Dec 2022) on iOS 16.1.2 (but today I updated to 16.2). Its not performing auto-bakcup and when I try to do, it keeps on saying "Preparing..." and never completes. I offloaded the app and reinstall it and tried to backup and it worked well. But it worked only once. Now, again I'm trying to backup, it keeps saying "Preparing..." and never completes the process ever, and now offloading and reinstalling the app is also not working at all! Note: My WiFi/Mobile Data is absolutely fine. I have only <20mb size to backup but still it's having such issue. I also deleted the icloud backup of whatsapp now, restarted the phone but backup is not happening. If anyone is facing the issue then please help me.
28380 36

1 reply

SravanKrA

Level 10

432,804 points

Nov 23, 2020 4:11 AM in response to chandni921

WhatsApp is not an Apple product. Contact the app developer here --> App Support or WhatsApp FAQ Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

WhatsApp stuck at loading/ not getting a backup option

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up