Samsung Portable SSD software doesn't work properly on MacBook Air M1

Thank you. I appreciate that others are there, trying with me. Even with this new software I cannot get it to recognise that my T7 is connected - whichever order I do things in (including having deleted and reinstalled software) I consistently get the message that no SSD is connected - refresh. It is very frustrating.

Ibrahim Thank you for staying in there, I think that I must be one of those who made the mistake others write about.

The very first time I tried to instal it (yesterday) I may have missed the pop-up message in Security and Privacy - since then I have been looking for it, but it never appears (as others have experienced). I play with the idea of trying to instal it on another (Catalina) Apple MacBook Pro and then see if it also works on my M1 MacBook Air - but have not tried this yet.

Thank you again very much. Right now the Samsung website gives the following message (which it did also yesterday at the same time):

We apologize for your inconvenience

Please try again within 24 hours

There is a daily limit on the number of this software.

Unfortunately, the download limit for the day has been reached, please try again within 24 hours.

We apologize for any inconvenience this might have caused you. Thank you.

I am interested to try what you suggest - I was in the Library folder already, your instructions were very easy to follow. Thank you for your meticulous detail - but it will have to wait around 10 hours or so (night time here).

with best wishes

Ibrahim. I followed these steps exactly. Your instructions are crystal clear. I am sure that I have only been downloading the correct (3rd) software option for Mac Big Sur. It downloads easily. When I open the software it gives the message: "DISCONNECTED No Samsung portable SSD is connected." My "Security and Privacy" window was open throughout so that I did not miss any message there. I have, of course tried ejecting the SSD, reinserting it. The computer seems rot recognise the SSD fine - on the desktop and disk utilities etc.

So the software is not recognising their own (new) T7

I wondered whether its own proprietary firmware got damaged by the constant trying . . . . but it is a shot in the dark.

I imagine that I can, as others have suggested, use it without the Samsung software fior Time Machine backups.

I would still love to try to unlock this little baby so welcome any suggestions.

Thank you for writing this.

I imagine that you are, like me, unable to use the Samsung security - like the "touch" function and their password.

So the SSD works but their software remains inaccessible - is that right ?

I have been unable to find a solution that includes both

Does anybody have a further suggestion ?

Thank you

I have a MacBook M1 and my Samsung T7 SSD software works fine, no issues and it recognizes my SSD in the app which allows me to setup a fingerprint or password.

I only got it to work by installing the latest version of their software version 1.7.3 this is for Big Sur users only and once the software is installed, you have to allow it in the security and preference. I wrote the steps above.

Dear Ibrahim - I appreciate very much your patient, step by step answers and I have tried them meticulously with no success.

As I wrote on February 24th

For some reason the Samsung Software simply does not recognise that there is a Samsung SSD attached (whereas the Apple software does !)

So I can, like others, still use the SSD as a TimeMachine back up - I lose out on the Samsung password/touch functions.

I have tried writing to Samsung, but received no reply which is what motivated me too try here.

If anybody has another answer - I would still be interested

Thank you

Hey Everyone,

I created a quick video on Youtube to show you all how I got my software installed and working.

https://youtu.be/PrjbtzNedVA

Note - The SD Video has been uploaded, but it will be HD within 10 minutes as that's still processing.

Again the steps I took to resolve my issue:

1.    Uninstall any current versions you have already installed (not by dragging and dropping into the recycling bin) but by following the steps below:

Steps to remove:

1.    Click/Open Finder

2.    Click on your name

3.    Show hidden folders by clicking SHIFT + Command + Period

4.    Open the library folder

5.    click on Application Support

6.    Click on Portable_SSD folder

7.    Double click on the file called CleanupT7PlusAll.scpt

8.    This will open like a terminal and click on the play button to run/uninstall all current versions of the Samsung software.

Once that is done you need to ensure you are installing the correct version of the T7 Touch SSD found at https://www.samsung.com/semiconductor/minisite/ssd/download/portable/

Note: There are 3 options to download for Mac and the correct one if you're using Mac Big Sur is the 3rd option which has the version beside it that mentions 1.7.3

The exact name: Portable SSD Software 1.0 for Mac (The macOS Big Sur user's only)

You’re welcome, if you’re still having issues, I’d try to email Samsung at this email address and they can try to escalate to the team that manages the software.

I’ve emailed them back and forth and a few days later version 1.7.3 was out.

[Email Edited by Moderator]

Ibrahim, yes I did.

I followed every one of your steps !

When i opened System Preferences there was no notifications there ( I am used to these from other software - eg printer) .

I think, like another contributor to this string, If one oversees the message the first time, it never comes again (despite following your steps) - and I think I may have been one of those who oversaw it the first time (I am partially sighted)

Since then, I have meticulously looked out for it.

Very frustrating

I understand, I at first had the exact same issue, I missed clicking on Allow and it never reappeared until I installed version 1.7.3. Which magically brought the option there to click on allow.

since I can’t post the email I used to email samsung (as Apple removes it from a post) I’ll email samsung to let them know users are still experiencing issues and hopefully they can come out with a fix soon.

if I hear anything back from them will post an update.

Ibrahim Thank you. 1.7.3 is the only version I have ever installed - so that part is clear.

I noticed the e-mail address removal as well. Thank you for you're help.

I am no technical expert - but I believe that some of us unwittingly removed something from the SSD which came as firmware and which 1.7.3 needs in order to recognise it as a bona fide Samsung SSD.

I think that is what is happening here.

I would be very happy if that information was passed on to Samsung and that they issued a "reinstall firmware" solution enabling us to start your clear instructions afresh.

Dear all,

Samsung has fixed this issue! there is an macOS Big Sur software version available now!

Pay attention as there is some system extension settings steps, when the software asked me to grant acces in privacy settings I couldn't so MacOS prompted me to restart the MacBook Air M1 and change some security settings on system extension (im not an IT expert so I dont really know what it is).

This fixed the issue, now the portable ssd software recognizes the T5 and I can set a password again.

Im happy Samsung did fix it! :)

Dear Natan,

Thank you for this.

I get so worried when an external device requires me to change security settings on my MacBookAir m1

Should I be ?

I have always balked at then possible risks up to now.

Like you, I am no IT expert but would appreciate advice from someone who is.

Thank you

Well since the setting is "allow user to etc" I dont think its harmful. Because that means the user always need to give permission in the security settings of macOS. Furthermore, im not afraid of samsung "thrashing" Apple users in a harmful way.

But im no expert, if there is any IT or Apple expert who wants to add to this I would appreciate that too!