Samsung Portable SSD software doesn't work properly on MacBook Air M1

Ibrahim Thank you for staying in there, I think that I must be one of those who made the mistake others write about.

The very first time I tried to instal it (yesterday) I may have missed the pop-up message in Security and Privacy - since then I have been looking for it, but it never appears (as others have experienced). I play with the idea of trying to instal it on another (Catalina) Apple MacBook Pro and then see if it also works on my M1 MacBook Air - but have not tried this yet.

Ibrahim Thank you. 1.7.3 is the only version I have ever installed - so that part is clear.

I noticed the e-mail address removal as well. Thank you for you're help.

I am no technical expert - but I believe that some of us unwittingly removed something from the SSD which came as firmware and which 1.7.3 needs in order to recognise it as a bona fide Samsung SSD.

I think that is what is happening here.

I would be very happy if that information was passed on to Samsung and that they issued a "reinstall firmware" solution enabling us to start your clear instructions afresh.

Although that way you might miss out on those Samsung features. Maybe the app isn’t ready for M1 yet?

The mention was made in the original post, of Samsung Portable SSD "software".

Are you representative of Samsung customer relations?

That's who'd I expect to reply; if not the OP with clarification of the situation.

As such, nothing from Samsung should be utilized in an external or other drive

to alter how the APFS or GUID (among other native formats) & effects unknown.

That is where I get what I wrote.

Misinformed? Though it may be.

Even so, how do you represent OP?

How would you format an external drive with non-Apple SW?

Certainly careful if a third-party utility; or a 'Samsung' utility.

The newest Apple system has greater means to use resources.

However your quiz is not adequate in this regard.

What is your point, exactly; after this micro-second?

{An open-ended topic such as it appears to be left, could imply

the storage drive SSD may later be used as external boot drive.}

[If you are Samsung representative/customer relations, post a link.

Then we can further a discussion on their site; it's not Apple issue.]

Good luck & happy trails!

🐌🌞🌻⛵️🐝🌎🌿🐢

As you said, missing, or not grasping, the point of the security prompt is where I screwed up. Before going through all the acrobatics of getting the install to prompt, once again, for the all important setting can you define what functions the app actually provide? Is it purely security? Or, is there drive management/health etc. in there as well?

My intent is to use the drive for Time Machine and I don’t really care about security, locking, encryption, etc. Since I can access the drive now, without the failed add on app, does it really need to be installed?

I have a Samsung 850 SSD in portable drive case that is fine on my older MacAir but is not recognized by my Mac Air M1 with Big Sur. I've read all the posts and tried what they suggested and nothing works. I did NOT install and Samsung software. HELP

I don't know why people are talking about the Samsung software for Samsung External drives. I put one in my 2015 Mac Book Pro and boosted the speed tremendously. I used several Samsung external drives 850 5oo gig with that computer and my 2017 MacBook Air. It isn't recognized by Big Sur on my MacBook Air Silicone M1. ?????

Going slightly OT when talking about the trouble that updates cause but I'll chime in with how I feel.

I'm on the fence as to whether or not to put the blame on Apple.

Yes, their larger updates tend to cause a bit of a stir, but software developers will also have access to Alpha, Beta and maybe even earlier versions of these updates.

Some companies have their software updates ready on day 1 (usually the smaller companies), whereas some companies (usually the larger money grabbing companies) end up being late to the party, leaving us end users playing the waiting game.

I feel like I'm leaning on the software developers that should foot the blame most of the time. They know when updates are coming, we all do, and they should put some good resource into getting their software updated ready for day one like those smaller companies that do plan ahead.

I was nervous about this link - when I click on it, I get asked:

Do you want to allow downloads on “s3.ap-northeast-2.amazonaws.com”?

I was not sure if that is a genuine Samsung address or who is behind it.

Is my caution unfounded ?

Thank you

Thank you. I appreciate that others are there, trying with me. Even with this new software I cannot get it to recognise that my T7 is connected - whichever order I do things in (including having deleted and reinstalled software) I consistently get the message that no SSD is connected - refresh. It is very frustrating.

Thank you again very much. Right now the Samsung website gives the following message (which it did also yesterday at the same time):

We apologize for your inconvenience

Please try again within 24 hours

There is a daily limit on the number of this software.

Unfortunately, the download limit for the day has been reached, please try again within 24 hours.

We apologize for any inconvenience this might have caused you. Thank you.

I am interested to try what you suggest - I was in the Library folder already, your instructions were very easy to follow. Thank you for your meticulous detail - but it will have to wait around 10 hours or so (night time here).

with best wishes

Ibrahim. I followed these steps exactly. Your instructions are crystal clear. I am sure that I have only been downloading the correct (3rd) software option for Mac Big Sur. It downloads easily. When I open the software it gives the message: "DISCONNECTED No Samsung portable SSD is connected." My "Security and Privacy" window was open throughout so that I did not miss any message there. I have, of course tried ejecting the SSD, reinserting it. The computer seems rot recognise the SSD fine - on the desktop and disk utilities etc.

So the software is not recognising their own (new) T7

I wondered whether its own proprietary firmware got damaged by the constant trying . . . . but it is a shot in the dark.

I imagine that I can, as others have suggested, use it without the Samsung software fior Time Machine backups.

I would still love to try to unlock this little baby so welcome any suggestions.

Thank you for writing this.

I imagine that you are, like me, unable to use the Samsung security - like the "touch" function and their password.

So the SSD works but their software remains inaccessible - is that right ?

I have been unable to find a solution that includes both

Does anybody have a further suggestion ?

Thank you

Dear Ibrahim - I appreciate very much your patient, step by step answers and I have tried them meticulously with no success.

As I wrote on February 24th

For some reason the Samsung Software simply does not recognise that there is a Samsung SSD attached (whereas the Apple software does !)

So I can, like others, still use the SSD as a TimeMachine back up - I lose out on the Samsung password/touch functions.

I have tried writing to Samsung, but received no reply which is what motivated me too try here.

If anybody has another answer - I would still be interested

Thank you

Ibrahim, yes I did.

I followed every one of your steps !

When i opened System Preferences there was no notifications there ( I am used to these from other software - eg printer) .

I think, like another contributor to this string, If one oversees the message the first time, it never comes again (despite following your steps) - and I think I may have been one of those who oversaw it the first time (I am partially sighted)

Since then, I have meticulously looked out for it.

Very frustrating