iPhone 12 Pro Max Camera Freezing/Black

Finally! Spent a whole day again on the phone. Now, I was supposed to upgrade via iTunes. Clearly the phone was not performing correctly and the Apple agent was getting frustrated - he was getting paid - I wasn't. Suggested I take the phone to an Apple store. I reminded him that the same thought had struck me on !!/14/2020 when I first used and noted the problem. We are supposed to stay indoors. Anyway - made the18 mile journey. No reason why they did not just mail me a new one. Went over all the same testing again - even though I had the case number. Then told me to leave the phone for 2 hours. Came back - guess what - needed a new phone. Camera was not working. Ultrawide lens, perhaps. My back up did not work well.....but finally....NEVER AGAIN!!!!!!!!

I dont think this is hardware issue....since it only started happening with 14.3

I am thinking its something to do with Apple raw, since that was the biggest change to the camera app from this latest iOS.

Are you guys in the us? I’m in the uk and my 12 pro max doesn’t have any problem with the camera... at night I reckon it is harder to swap between functions (video to photo, to portrait, etc). In the portrait mode, it shows only 2,5 but if you press it, it will give you the option for 1x, right? Or before it didn’t?

I've been dealing with the camera crashing on my 12 Pro Max for over a month now. After a few days or maybe a week of functioning fine, suddenly any attempt to use the camera, sometimes just opening the app, will cause a crash. Only fix is to restart the phone, and then it's fine again for a few days.

Been in contact with Apple Support twice already. Every time their diagnostics say that every thing is fine. I've tried full resets through iTunes twice, once restoring from a backup and once setting up as new. Both times the crashes started again in a matter of days.

After a month and three conversations with Apple Support about camera crashes, and trying every solution they've suggested, I'm finally having a replacement sent. This should at least verify whether the problem is hardware or software.

Same with my 12 Pro. Been having theese crash/black screen issues in all camera modes since day 1 in November and after couple of resets it's not even slightly better - Apple geniuses did run remote tests and "everything was fine". I am terribly dissapointed.

I am in the US. It’s not an issue all the time it comes and goes. In the middle of trying get important shots usually! Freezes, sometimes lens is cloudy, sometimes black. I also have problems with messages sending.. it takes forever sometimes never sends. This also comes and goes. I have restored the phone 3 times once from iCloud, then as new, then with my apple lap top doing the updated software with apple help. Still having problems I will have to call them back.

My wife’s iPhone 12 pro max camera turns black too. Rarely, restarting the camera app works, otherwise, it needs a reboot. My 12 pro is fine. If anyone has a reliable fix that solves this permanently, please share.

Spent nearly 2 hours with Apple support on chat/phone. Their solution was to restore the iPhone with my Mac And set up as a new device without restoring from the back up. Then use the device for at least a day and check if the issue persists. In other words if there is no issue when the device is set up as a new one then the issue is with the backup itself. In that case the solution would be to set up iPhone as a new device and do not restore anything from the backup which is annoying but not the end of the world. Although if it’s not backup related then their suggestion would be to send in the phone by a post for their technician to have a look at the issue. Which is funny because the issue is not consistently appearing all the time and upon reviewing the phone they might find that “there is no issue at all”. I was requesting for a replacement phone all the time and they refused to issue one. This has cost me already around 6 to 8 hours of restoring my device and hanging in the queues for Apple support to respond and I have gotten nowhere yet. By the way I am in the UK. It is appalling how poor the Apple service was in my situation.

also found the video of exact same issue on YT: https://youtu.be/NJLgUuiXOc0

I’m in Canada and I had a similar experience. Three conversations with Apple Support in total. A full reset through iTunes and setting up the phone as new was the last thing they suggested after the second conversation. Said that they were 99% positive that would do the trick.

Things were fine for about 5 days then the camera started crashing again. I had been inquiring about a replacement since the first conversation, but I was willing to try every other solution they suggested first. In the third conversation it was clear that they were totally stumped and agreed to send a replacement without much fuss. I’m now waiting for the replacement to arrive. If there’s no problem with the new device I’ll know for sure that it was hardware related all along. If it happens again, we’ll know that it is something to do with software.

If one buys a device and it does not work, out of the box, one has a right to return it for a replacement. Instead, I spent at least 96 unbilled hours checking this and that, before I got a new phone - which works perfectly, by the way. The QC with the cameras in the phones is poor. I would not buy an apple product again. The service is atrocious. The geniuses are paid for the 96 hours. My 96 hours are uncompensated through no fault of my own.

The issue of the freezing. And blank screen happens only on the portrait mode of the main lens.

this is extremely frustrating I have tried soft reset , hard reset, factory reset

and since based in india no apple care

on top of it apple iPhone 12 Pro Max is the most expensive in india

that is called a bummer

cos compared to US we pay 400 dollars more for buying it in the first place