iPhone 12 Pro Max Camera Freezing/Black

I have the same problem with my camera going black, freezing up. I have been in an important moment and missed the shot several times! The only fix for the camera is rebooting the iphone. Another thing that I have never noticed before is while talking on the phone.. I sometimes take a picture to send to whomever I’m speaking to.. it will not let me take a picture while I’m on the phone.. which is something I have never had a problem with. I hope someone is listening to us!

I have the same issue but with the 12 pro (not Max). It’s a couple of times a week and a soft reset usually fixes it. It is the most disruptive glitch I’ve experienced because it seems to freeze up the whole phone. Also it becomes warm pretty quickly when this is going on. I hope it is an iOS issue and is prioritized for fixing because it really takes away from the experience of using an otherwise great camera.

Now they want me to do a restore via iTunes. I have already wasted 48 hours. I'll pass for now. I noticed that if one wipes the lenses with one's fingers, it clears up. I am sure it is a lens hardware problem. One needs to do an itunes restore before they will exchange the phone

I dont think this is hardware issue....since it only started happening with 14.3

I am thinking its something to do with Apple raw, since that was the biggest change to the camera app from this latest iOS.

After a month and three conversations with Apple Support about camera crashes, and trying every solution they've suggested, I'm finally having a replacement sent. This should at least verify whether the problem is hardware or software.

My wife’s iPhone 12 pro max camera turns black too. Rarely, restarting the camera app works, otherwise, it needs a reboot. My 12 pro is fine. If anyone has a reliable fix that solves this permanently, please share.

If one buys a device and it does not work, out of the box, one has a right to return it for a replacement. Instead, I spent at least 96 unbilled hours checking this and that, before I got a new phone - which works perfectly, by the way. The QC with the cameras in the phones is poor. I would not buy an apple product again. The service is atrocious. The geniuses are paid for the 96 hours. My 96 hours are uncompensated through no fault of my own.

Sorry to disappoint you but I have had my stock apple wallpaper since the day 1 and the camera has been crashing like crazy across all the applications including but not limited to Instagram, Snapchat, Native apple camera; so in some niche scenarios it probably might be related to changing your wallpaper excessively but in my case for example it has nothing to do with the appearance of the iOS. Also, what i have noticed is that there are tens of crash logs generated daily by the phone under Privacy - Analytics. Tens of .ips files related to camera.

My wife started receiving her new iphone12 a bout 3 weeks ago. The problem being when the photo app was opened and u would tap to take a picture, nothing would happen. The app froze. If u closed the app and reopened you had a 50/50 chance it would work. So the iphone 12 was sent back right away but the wait was 4 weeks to get a replacement. But the iphone 12 pro was available, so she opted for that. Well after receiving the iphone12 pro, the same issue was found. So she contacted them again and said to send another iphone12 ( give it a second try). The iphone12 arrived and right out of the box it froze on the photo app?? So at this point my wife made the decision to hold on the the iphone12 pro and send back the replacement she just received. ( in hopes someone would dig deeper into the phone app) At this point she said that she will continue to call and get replacements till the issue is resolved. just to much money to spend on a phone that has issues and as is apparent with others as well. hopefully a resolution will come shortly....

I had the same problem the day after I purchased my IPhone 12 Pro. I took it back to where I purchased it and was told to do a factory reset. I did that and it seemed to work for a bit. I’ve done one or two updates since but now it happens when I take videos. Not all the time but enough to frustrate me.

my husband has the same exact phone bought on the same day and has never had that problem. I’ve never dropped it or gotten it wet. When it freezes the screen goes black then shuts down and re boots itself. It’s a pain because I’ve missed more pics and videos than I think is necessary. So you’re not alone but I’d also like a solution.

Same. It happens to me almost every time I open the camera app. Black screen. Buttons work but camera doesn’t. Have to restart the phone to use the camera. 3 times today.

Having same issues but it's all day everyday. I went through support with my carrier and I have a replacement coming today. Hopefully this will be resolve with the replacement.