iPhone 12 Pro Max Camera Freezing/Black

I have exactly the same problem. I bought my iPhone 12 Pro Max 3 days ago and I am facing exactly the same problem.

Just to add to that some of my apps hang or froze as well. I was asked to update the software. I did update the software but still having the same problem.

I experienced the same thing with my new iPhone 12– black screen... Not sure what the problem is. I corrected it with a reboot. Also noted that my FITBIT app on the phone seized up and would not run. Corrected that problem with a reboot as well. I have no idea what is causing these problems.

I just got the iPhone 12 and I’m having the same issue with the camera. Every time I open it all I see is a dark screen it looks like it’s in some kind of zoom mode because I see the number 1X on the lower half of the screen but I can’t seem to exit. If I use the camera option in text message it works but if I try to use the camera independently I can’t get it to exit that dark mode.

Did you actually had to send them the device upfront to run tests or did they agree to send you a new one? I spent another hour on the phone and they were swearing by God there are no options except to send the device to repair center to have looked at here in the UK...

Did you actually had to send them the device upfront to run tests or did they agree to send you a new one? I spent another hour on the phone and they were swearing by God there are no options for exchange or return except to send the device to repair center to have looked at first here in the UK...

I don't know about in the UK, but where I live, in Canada, with Apple Care Plus you are entitled to an express replacement, meaning that they send you a new device, and then you send them your current one (at Apple's expense). As long as they receive your device within 10 days, it costs you nothing.

I have the same problems, device is only 1 month old. All fixed proposed which can be found on internet, some of them work but those are workarounds it should get fixed from the root cause, software/iOS I guess?

My less than two weeks old is doing the same thing. Pictures shows on photo then goes black. I missed taking pictures of a crime scene thanks to my new phone. I dud the reboot after reading these posts and now wonder how long before it stops allowing pictures again.

I had this same issue on my iPhone 12 mini. The camera would just freeze every few seconds and wouldn't let me take a picture, or the viewfinder would just remain black. Never had this problem with any other iPhone myself, and I had the iPhone 11 and XR before this. I tried force closing the app, tried rebooting the phone to factory settings, and it would fix it for a few days, and then it would start acting up again. Only affected the back cameras and only in the Apple Camera app, the selfie worked fine and if I opened another app that used the cameras, it worked fine. I ended up sending my 12 mini back because I was thinking it was a hardware issue, but it does seem more like a software bug so I'm hoping this is fixed soon. I've already ordered a new 12 mini and I don't want to keep having this issue.

Really sorry to disappoint you but there is no fix that I’m aware off and have spent multiple hours with the Apple support online and even have sent the phone for mail in repair - they were not able to fix it for me (they didn’t even identify it as an issue) and they just said that everything is “okay” as far as technician managed to see and this is how it is supposed to be. Obviously after spending 5 minutes with the phone they didn’t replicate the issue and deemed the phone OK. At long last managed to convince them that it’s not the way it should be and they FINALLY agreed to make a massive exception (sounded as if I should be eternally in Apple’s debt because they have agreed to exchange it) and send me a new device so now I’m going through that.

If you have bought it from Apple 10 days ago I urge you to contact them ASAP and request an exchange because they have said me multiple times that if I have asked for a new phone within 14 days from the delivery date I would have gotten that with no questions asked more or less but now because I have waited more than two weeks to ask for a replacement they are no longer this flexible and had to make an exception rather than just replace it. Action in the UK...

good luck!

This might sound crazy, but if you are experiencing crashes when using your camera, it might be related to how frequently you change your wallpaper. I'm not kidding!

Check out this discussion thread explaining what others experiencing this problem have found:

https://forums.macrumors.com/threads/ios-14-frequent-camera-crash-problem-cause-found-but-no-fix-related-to-wallpapers.2268929/

The fix is replace the iPhone. I fought the problem for 2mts did all the resets. Nothing worked. It was under warranty I got a new one sent to mE and I sent the other back to them. The new iPhone is great no more issues.

Thanks for the push/recommendation to contact Apple for a replacement phone as I had received mine 11 days ago. (I always put off contacting any type of support because it's usually an hour of my life spent that I can't get back.) New phone is on it's way and am hoping the new one works fine.

replace is not the real fix i know alot of people who replaced with a new phone and they found the same problem after some days of using.. i think something wrong with software because the camera is working fine with any other app like instgram whatssapp any other app something is not right and clear even apple stuff dont know what’s the main reason for crashing the camera app only

*POSSIBLE FIX*

After so many research, testing, talking with other people on macrumors forum we may found a fix for this issue. It seems to be connected with changing wallpapers, if you are changing your wallpaper too many times per day It causes camera to crash. Try to restart your device and DO NOT CHANGE your wallpaper for the next days. This should fix the issue for you.