iPhone 12 Pro Max Camera Freezing/Black

Hello all. My iPhone 12 Pro Max’s camera freezes. For example I point it to the tv then after a few it just freezes. Like the image is frozen. So I swipe up to exit the camera app & then force close it. And I go back then it’s just black. I can still click on stuff but can’t take pics or videos. However if I scroll through Panorama, Slow Mo & Time Lapse I do see images & selfie cam works ok.

I have contacted Apple Chat & they ran a diagnostic & told me the hardware on my phone is good on their end. I’m on iOS 14.2.1 so my software is up to date. I’ve soft reset the phone multiple times. I even did an iTunes restore using a PC which was recommended by a local Apple Store but no dice. Is anyone else experiencing this issue? What’s the fix??

iPhone 12 Pro Max, iOS 14

Posted on Nov 23, 2020 7:07 PM

Top-ranking reply

mrapplesee_d

Level 1

4 points

Posted on Feb 14, 2021 11:42 AM

Really sorry to disappoint you but there is no fix that I’m aware off and have spent multiple hours with the Apple support online and even have sent the phone for mail in repair - they were not able to fix it for me (they didn’t even identify it as an issue) and they just said that everything is “okay” as far as technician managed to see and this is how it is supposed to be. Obviously after spending 5 minutes with the phone they didn’t replicate the issue and deemed the phone OK. At long last managed to convince them that it’s not the way it should be and they FINALLY agreed to make a massive exception (sounded as if I should be eternally in Apple’s debt because they have agreed to exchange it) and send me a new device so now I’m going through that.

If you have bought it from Apple 10 days ago I urge you to contact them ASAP and request an exchange because they have said me multiple times that if I have asked for a new phone within 14 days from the delivery date I would have gotten that with no questions asked more or less but now because I have waited more than two weeks to ask for a replacement they are no longer this flexible and had to make an exception rather than just replace it. Action in the UK...

good luck!

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iPhone 12 Pro Max Camera Freezing/Black

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