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User profile for user: katya_kitik
katya_kitik Author
User level: Level 1
12 points

Apple ID is blocked or disabled. How can I recover or reset my Apple ID?

I have a problem with my iPhone 8 - my son using my iPhone for remote education has tried to install remote education application and has entered several times wrong password for my Apple ID.


Currently this Apple ID - xxxxxx @mail . ru is blocked and there is no possibility either to install new apps or to update existing apps on my iPhone.


Please reset my Apple ID xxxxxx @mail . ru  and allow me to reset my iPhone with my perfectly working new Apple ID xxxxx @ icloud.com


Thank you in advance!


[Personal Information Edited by Moderator]

iPhone 8, iOS 14

Posted on Nov 24, 2020 1:08 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,591 points

Posted on Dec 1, 2020 7:16 PM

If this is in the iTunes/App Store, see the 3rd link.


If your Apple ID is locked or disabled - Apple Support.       


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,591 points

Dec 1, 2020 7:16 PM in response to katya_kitik

If this is in the iTunes/App Store, see the 3rd link.


If your Apple ID is locked or disabled - Apple Support.       


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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Apple ID is blocked or disabled. How can I recover or reset my Apple ID?

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