Poor signal with iPhone 12 Pro Max

Purchased 12 Pro yesterday and tried both sprint and Tmobile sim cards with continued poor call reception and low to no signal bars and dropped calls. Has any solution been found? Wonder if I should return the phone......Thanks! I live in Naples Florida and had NO problems with sprint network and my iphone xs.

Dude I totally agree it’s like the 5G sucks I always have two bars in my own home have to always connect to WiFi and sometimes when I go out I have no signal so I can’t listen to music when I get to work only have one bar so I can’t see my messages come in till lunch I’m getting ripped off

I am so frustrated with this expensive 5G phone that consistently has poor signal and dropped calls or non receipt of text messages. If this doesn’t get addressed I will no longer buy the latest iPhone after this!

I did not have this issue with my iPhone 11 living in the same place

I have the same issue - no change in home and no change in mobile carrier. My XS worked great - my new 12 pro has poor quality and dropped calls. Also difficulty in connecting to some internet sites........I have called Apple twice for help but still no fix.

I have used iPhone since the 3. I have loved iPhone—until now. I just purchased the darn iPhone 12 (pro/max) it does not make or receive calls/texts from any phone other than an iPhone. I have two bars that look like exclamation points rather than the solid bars of FOUR I am used to in my iPhone 11 XR. I have been in chat with Verizon for 6 & 1/2 hours today, two different agents. Nothing they tried worked. I am exasperated I won’t call again. I have ten days to return and I am definitely taking this phone back!

1) If you don't get messages from other than iPhones, your cellular account is not set up properly to receive SMS messages. Contact your cellular carrier.

2) Exclamation points for signal bars are seen only on dual SIM iPhones; are you sure you were using the correct SIM?

Note also that signal bars are only a relative signal strength for the device. Four bars from one model of phone does not directly translate to four bars on another, especially between brands.

I am sure glad you replied. I have been in contact with carrier twice to no avail. I have an appointment to go in to the Verizon store but not until February 4th! If I was not waiting to hear from potential employers I could wait.

The sim is the new be that came with the phone. I assume it’s correct.

same Issues here. I took my 2016 Yukon SLT two GMC dealership so they could update the firmware on CarPlay because my phone wasn’t connecting to CarPlay either. Hopefully that will resolve the CarPlay issue. Still getting a lot of dropped calls. Very frustrating. Old service with old phone was much better.

My job requires me to depend on my phone. The constant drops and inability to even make a call is just a no go. As a “tablet” it’s great but I think Apple forgot that it’s primary function is a PHONE!!

Its been months and just lots of people being told to jump through hoops with no fix. Personally, while I hate to give up the Apple ecosystem, I may have no choice.

Please let Verizon know the name of the employee who said that and the location; I'm sure Verizon corporate would like to have a chat with their manager.

You can't compare "bars" as they are only relative signal strength on that particular model of phone.

Ultimately, though, if another phone serves your needs better, sell your iPhone and buy something else.

Everyone here is just an Apple user, so it doesn't affect us at all.

So why are you posting here?? Strange

Many of us live in areas where reception may be suboptimal where our prior phones had ZERO issues and now have issues in the same location.

You obviously have no issue in your location. Great.

I should have said that my husband’s phone can receive calls and texts when my new IPhone 12 Pro Max doesn’t. His is an older Samsung. My IPhone also drops calls. It disconnects from wifi. People try to call me and I never know it because it just sends them straight to voicemail and it doesn’t show any missed calls or the voicemail messages. In researching this I discover this happens when I am out of service range. I never know this because I don’t always know when it drops my wifi or I drive out of service. I have had this phone for three months and have not driven anywhere new. I had an older iPhone for a few years and never had any of these issues.

Well one should be able to buy a "new" phone, expecting it to make and hold a simple phone call. It's absurd that so many of us are having problems doing the most basic task that a phone was made for.

I am having same issue with two new 12 Pro Max phones & T-Mobile service. Spent 45 minutes on hold listening to a recording saying T-Mobile customers are the happiest cell phone customers… Not! Three dropped calls yesterday in the middle of very important conversations.