Poor signal with iPhone 12 Pro Max

I have just received a new iPhone 12

Pro Max . On my 11 Pro Max and my Wife’s XS the signal in the house is 2 bar and ok but not great. My new 12 pro max signal is terrible. Instead of the previous 2 bars I get 1 bar and calls drop constantly. Online I see others have the same issue. I spoke to Apple and they were dismissive of comments on the forum and said I could maybe return for a replacement but would have to be without a phone for a time. Very disappointing for the service they are supposed to offer. I am a key worker on call and therefore cannot be without a phone. Given other comments on here, despite Apple dismissing it, I assume it is a general hardware or software issue and not specific to me. Have others got the same issue and how do I progress?

iPhone 12 Pro Max, iOS 14

Posted on Nov 24, 2020 12:40 PM

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Question marked as Top-ranking reply

Posted on Jan 28, 2021 5:49 PM

Is this happening with the 5G on or does it happen if even if you turn the 5G off? Could be poor 5G in your area if that’s the case so you might for the time being want to opt to use the LTE signal only. Not a great thing to have to do when you wanted the benefits of 5G but there seems to still be a lot of inconsistency in 5G service in a lot of areas unfortunately. I haven’t had any issues with either of the 12 Pro Max devices in my home but service is pretty strong here. Since you mentioned the signal was never all that great even on your wife’s phone (but at least better than you are experiencing) it might be a good idea for you both to utilize WiFi calling when possible too so your signal is more reliable.

176 replies

Jun 4, 2021 10:57 PM in response to Dogcow-Moof

For this price expected a bit more. The basic use of a phone is to make calls . This is more like an ipad now. One plus 9 pro is much superior phone than this . I might switch to one plus . One plus charging is super fast and better life is amazing.. the battery., signal reception, camera and accessibility all better in one plus. I made a mistake choosing this iphone🤦🏻‍♀️Never buying iphone again

Jun 4, 2021 11:34 PM in response to Cherry4cherry

Fair enough.


My 12 Pro Max is the best cell phone I've ever owned, it has not dropped a single call since I got it in November. Unlike past iPhones that dropped calls in some known areas, the 12 Pro Max has been absolutely perfect.


Buy what you want; Apple is not here, we're just Apple users so you can purchase whatever you like and it doesn't affect any of us.

Jun 7, 2021 6:16 PM in response to uwood-2

Not one of the lucky ones; hundreds of my coworkers alone have no issue with theirs.


I've explained several times why you would see a different signal strength, and quite frankly almost zero AT&T customers see this, almost all of them are Verizon customers.


If you hate it that much, why not sell it on eBay for a nice price and then get something else?


Life is too short to be continuously frustrated by a product that doesn't work for you, even if it's Verizon's fault.

Jun 7, 2021 6:30 PM in response to Dogcow-Moof

i don't think it's issue with Verizon . I don't live in USA. Iphone 12 pro max wifi signal reception is very bad. my phone works only in the room the wifi router is kept. When we leave that room, signal is lost. But even the old cheaper Android phones works very well even outside the house. This device drives me crazy. It works well only with high speed full signal internet. I have to sit next to the wifi router to use this phone

Jun 20, 2021 5:19 PM in response to Dogcow-Moof

Most of the other folks have the same carrier as me. This phone is a dud and I hate it! I am not rich, so for now I am stuck with it. It may be issues with the carrier, BUT Apple should not have sold phones that are not compatible with a major carrier!


It’s would like selling a microwave oven that only heats food half the time. You would then expect a product recall or the manufacturer to make it right with replacement or money refunded. You would not expect them to blame it on your power source (after thousands on people complained of similar issues) or the type of food you were cooking. Most companies would make it right for the consumer.

Jun 20, 2021 7:37 PM in response to MCGC2021

Wi-Fi calling is an interface to your carrier done over the Internet using Wi-Fi and has nothing to do with their cellular network or towers. It’s like making a FaceTime audio call that gets routed over your carrier’s Internet servers instead of Apple’s.


So your conclusion that is is the phone rather than the carrier cannot in any way be proven or even asserted by your use of Wi-Fi Calling.

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Poor signal with iPhone 12 Pro Max

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