iPhone 12 Pro Max dropping calls and poor phone signal

Been using iPhone since it’s inception. Upgrade every year. This iPhone 12pro has been the biggest disappointment to date. Picked up my new 12 pro on release day. Constantly dropping calls and losing service with the iPhone not activated banner popping up. Happens every time my phone leaves a particular service area and in between changing towers. Airplane on/off rarely fixed the issue. Usually have to do a hard reboot to get the signal back, & then will only show 3G connectivity. Been to Verizon about the issue, they performed the network reset trick to no avail. Really disappointed in the product I’ve touted and promoted for years. Big Fail on this one apple. Hopefully you are working on a quick resolution.

Hello, I just purchase 2 pro max 256gb on Dec 3. I am having the same issue. I took it into the Jump Plus store and they basically did nothing. I tied switching service providers from Fido to Telus and then back to Fido but still the same issue. Here is what I did to resolve the issue,

1. Open settings
2. Select "Cellular"
3. Turn off "Cellular Data"
4. Select Cellular Data Options"
5. Select Voice & Data and pick the 3G network.

Doing this gave me full bars within a few seconds and it is still working well.

Hope this helps, please let me know if this works for you.

I doubt it’s hardware. It seems that the software is doing a poor job of switching towers while keeping signal.

1. I can recreate this a block down the street from my work. I have one bar there and even when sitting in one place I figure it’s swapping between towers and losing it.
2. If I’m driving there are many areas I’ll have this happen and it will happen every time I drive down that road. There are roads I can drive for a long while without a problem but I wonder if it’s because signal strength may be stronger and the switch isn’t as rough on the phone. Not sure if that makes sense though.
3. If I’m at home I can talk for hours without an issue. I’m staying in one area with a strong signal. No shock there.

One thing I find odd is that I hadn’t had any signal or call drop issues until maybe two weeks ago. I bought my iPhone 12 Pro on launch day. For me these issues started with a software update.

have you tried turning off the 5G and just using LTE

1. Open up Settings.
2. Tap on "Cellular."
3. Tap on your cellular plan or Cellular Data Options.
4. Tap on Voice & Data.

 you'll see three options: 5G On, 5G Auto, and LTE

Change the option to LTE

this seemed to work for my wife's phone. My thoughts is the %G network in NY, USA is not developed enough yet for reliable phone calls and the ios software for 5G auto is not working correctly, bu that is my guess.

Ditto on that too. Been using from day 1 and this hands down is the biggest disappointment ever especially with the cameras which I think suck! Lens flares and light leaks and green orbs everywhere ruining everything at night. A total joke Apple.

I am with Verizon and their support too has been horrible! They kept me on the line for literally over 3 hours and still no resolution. Wasted almost an entire day on it with them. They said something like the 12 is jumping on and off the 5G network causing this issue implying an iOS update will resolve it. We shall see.

Here is a text I received from Verizon today asking me to turn off and on my phone to see if the issue is resolved. I get what your saying and I thought the same thing it was Apple but after talking to both sides at the same time Verizon admitted it’s on their side.

I have dropped more calls in 2 days of having this new iPhone 12 than I have in the last 2 years with VW. They told me I have 14 days to return it so I will see what’s up but I’m sad. I don’t wanna give up my phone. However, I can’t pay $1400 for something so unreliable. I add that I have lived in the same home for 30 years and all the other phones that I have used with VW in this condo have been great and never gave me a problem, up until this one.

I replaced my 10 X max. When speaking on my phone in particular when using speaker am told by whom I am speaking with the call breaks up constantly. They hear every other word.

I have also experience many dropped calls in strong signal areas.

very distressing for an expensive phone.

Tell me about it. And I talked to Verizon and outside my 14 days and won't return it for me and want to swap out since this one sucks and is totally problematic yet they want to give me a refurbished phone. Nice! Glad I did this NOT. And how about those green orbs when using your camera at night...totally sucks too. I probably had over 12 dropped calls today alone.

I’m having the exact same issues I’m with Verizon can have 3-4 bars LTE or 5G and all the sudden it just drops in the same area I just had full bars at and I have to go into airplane mode to bring signal back. Apple needs to fix there equipment.

Verizon had me do a network reset. Thus far the issue with the call voice breaking has improved and no dropped calls. When first had my phone the display would just disappear. Happened several times but has been ok this week.

I am having the same exact issues I called VW thinking it was them but my daughter was in the car with me as well (she has the 8) & the area my calls drop hers did NOT drop her call. Has to be a phone issue Apple needs to fix!! I’ve never had these many dropped calls yes I’ve reset network and VW also, did something on their end!

I have the same exact problem with my mini. Callers complain they can’t hear me all of a sudden, then calls start failing. Seems to only happen when I’m driving around and my signal gets handed from tower to tower. I managed to resolve it by turning 5G off completely. I’m sure Apple will be able to solve this with a software update.

Yes, it’s a known issue with the new iPhones worldwide. All we can do is wait on apple for a fix! My wife & I gave our last years 11pro’s to our kids, they have 0 issues. My sister got the 12pro max this past week, she’s having the same issues.